CX Accelerator

FEBRUARY 12, 2018

We now live in the age of the customer, where customers expect consistent, high-value experiences. If customers don’t get immediate value, they will likely leave and go to a company who will deliver an experience that meets their expectations. Set up listening posts where it matters.

Voice of the Customer 140

Voice of the Customer VOC Close the Loop Unstructured Data 140

Callminer

FEBRUARY 27, 2019

.” — Neil Davey, The Nine Steps to Designing a Voice of the Customer Programme , MyCustomer; Twitter: @MyCustomer. . . Realize the type of response that your customer craves. It is undoubtedly true that customers are better informed. “As It comprises comments from social media, customer reviews sites and forums comments.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

Zendesk

NOVEMBER 15, 2021

In the early 2010s, the Age of the Customer emerged. Consumers were more connected than ever before, and as their access to information and resources grew, so did their expectations. The Age of the Customer continues today—and the data shows it. Anticipate customer needs.

Social Media 97

Social Media Age of the Customer Customer Feedback Touchpoint 97

CX Journey

FEBRUARY 23, 2016

For B2B customer experience leaders, the customer service touchpoint is the most important point in the customer experience lifecycle. They also know they will need to redesign and reinvent the service and support experiences to keep up with customer expectations. Definitely an interesting report.

B2B 56

B2B Customer Experience Contact Center B2C 56