Gainsight

OCTOBER 22, 2018

But as I spoke to people in the Customer Success community—as well as the CEOs of thousands of subscription businesses—I heard time and time again that one organization was missing from the conversation: Product. That resonated, because, as an ex-Product Manager, I saw how organically the two disciplines fit together.

Sales 95

Sales Age of the Customer Start-ups Customer Acquisition 95

Gainsight

OCTOBER 30, 2018

We live in the Age of the Customer. Layer in the concept of the subscription and customers have an endless buffet of options they can try, with no long-term commitment. Not only is this the Age of the Customer, but it’s also the age of social connectivity. These are all red flags.

Age of the Customer 61

Age of the Customer Social Media Customer Retention Customer Acquisition 61

Gainsight

DECEMBER 10, 2018

Gainsight CEO, Nick Mehta, shares why it’s so important for Customer Success and Product to work together and how Gainsight’s acquisition of Aptrinsic, a product-led growth platform, will drive these initiatives. “In What is a Customer Retention Rate and How do I Calculate It? Click here to read the blog.

Net Promoter Score 71

Net Promoter Score Customer Retention Age of the Customer Sales 71

Gainsight

OCTOBER 7, 2019

So many companies say they’re customer-centric, but the truth is that the platforms they relied on to run their business were primarily aimed at driving internal processes, not addressing the needs of the customer. Today, product adoption, customer retention, expansion, and advocacy have become critical business priorities.

Healthcare 13

Healthcare Real Estate Education Innovation 13