Age of the Customer and Net Promoter Score

Customer Success Blog Posts and Webinars You Can’t Live Without

Gainsight

DECEMBER 10, 2018

Gainsight CEO, Nick Mehta, shares why it’s so important for Customer Success and Product to work together and how Gainsight’s acquisition of Aptrinsic, a product-led growth platform, will drive these initiatives. “In Customer Success Slack Channel. Join the open community for Customer Success leaders, powered by Slack.

Net Promoter Score

Net Promoter Score Customer Retention Age of the Customer Sales

CX vs. UX: The Yin and Yang of Customer Loyalty

InteractionMetrics

JUNE 19, 2023

iii] In the “Age of the Customer,” every interaction between customers and a company is critical. The CX Era The emergence of the Net Promoter Score in 2003 created a simplified system of brand “detractors” and brand “promoters” who rank a company on a scale of 0 to 10.

Customer Loyalty

Customer Loyalty CX Net Promoter Score E-commerce

Tech Customer Success

Customer Success Blog Posts and Webinars You Can’t Live Without

CX vs. UX: The Yin and Yang of Customer Loyalty

Webinars

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