Gainsight

OCTOBER 22, 2018

But as I spoke to people in the Customer Success community—as well as the CEOs of thousands of subscription businesses—I heard time and time again that one organization was missing from the conversation: Product. The same consolidation of Sales and Marketing platforms has yet to happen with Customer Success and Product technology—until now.

Sales 95

Sales Age of the Customer Start-ups Customer Acquisition 95

Intercom, Inc.

MARCH 22, 2022

So, it’s no wonder Forrester is calling this the “Age of the Customer” and businesses like yours are laser-focused on how to make that pivot in the right way. The future of customer experience is engagement. It delivers a next-generation product approach to technology and user experience.

Omnichannel 129

Omnichannel Touchpoint Sales Engineering 129

Gainsight

JANUARY 7, 2019

These challenges are nothing new to Customer Success (CS). In the Age of the Customer, buyers will hold you accountable for outcomes, and users are increasingly expecting consumer-grade usability and product experience. The world is realizing that to drive Customer Success in a SaaS business, the product plays a central role.

Age of the Customer 65

Age of the Customer Customer Acquisition NPS Sales 65

Gainsight

FEBRUARY 12, 2019

A new report from Forrester found that 80% of companies surveyed have invested in customer success technology. As more businesses double down on CS as a growth strategy, they’re going to increasingly invest in dedicated technology to scale that growth. And that’s an observable trend as well. What do you do now?

Age of the Customer 56

Age of the Customer Start-ups Technology Technology 56

Comm100

FEBRUARY 18, 2021

In 2013, Forrester Research landed on one such phrase – the ‘age of the customer’. Customers have more power than ever to get their voice heard and listened to. While we still very much live and work in the ‘age of the customer’, a new emotion has emerged and grown from within it – empathy.

Age of the Customer 52

Age of the Customer Construction Social Media Start-ups 52

Callminer

FEBRUARY 27, 2019

We gathered best practices from 25 industry experts on voice of the customer programs and here is their advice: 1. Implement the technology possible to listen to your customers in real-time. Realize the type of response that your customer craves. It is undoubtedly true that customers are better informed.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

Comm100

MAY 16, 2021

And in ‘the age of the customer’, they also have more power than ever to get their voices heard. To manage this, businesses must do all they can to perfect the customer experience. Customer experience has emerged as the difference between a sale and a lost customer. Customers want and expect immediate attention.

Social Media 94

Social Media Omnichannel Age of the Customer Start-ups 94

InteractionMetrics

JUNE 19, 2023

Design Thinking is a human-centered approach to innovation that draws from the designer’s toolkit to integrate the needs of people, the possibilities of technology, and the requirements for business success,” Ideo’s co-chair Tim Brown writes. Customers began to expect intentional, planned, and positive interactions with technology.

Customer Loyalty 52

Customer Loyalty CX Net Promoter Score E-commerce 52

Gainsight

DECEMBER 10, 2018

Gainsight CEO, Nick Mehta, shares why it’s so important for Customer Success and Product to work together and how Gainsight’s acquisition of Aptrinsic, a product-led growth platform, will drive these initiatives. “In The more we can speak a common language in business as in technology, the more modular our solutions can be.

Net Promoter Score 71

Net Promoter Score Customer Retention Age of the Customer Sales 71

Gainsight

JUNE 3, 2021

While many companies understand the importance of customer success and have invested in technology to support the function, they’re still missing a key component of CS strategy: organization-wide alignment around the customer’s success. CS is evolving beyond a “function”. Come join us!

Age of the Customer 40

Age of the Customer Sales Technology Technology 40

Gainsight

OCTOBER 7, 2019

Adoption across our customer base this year has been monumental—we’ve increased expansion bookings by 100% from last year. Unity technologies, ADP, and Slack are just some of our new Gainsight customers. All of that, on top of the fact that we’ve seen it firsthand in terms of market demand.

Healthcare 13

Healthcare Real Estate Education Innovation 13

Provide Support

APRIL 13, 2016

Improving the overall customer experience is a top business priority for companies and the main driver behind their digital transformation goals for 2016, according to a new Accenture study “ Digital Transformation in the Age of the Customer ”. Build an email list.

Customer Relationship 44

Customer Relationship Social Media Age of the Customer Customer Expectations 44