Qualtrics

MARCH 4, 2019

We sat down with Anahita Reilly, one of the first ever Chief Customer Officers in a government organization, to learn how she and the GSA approached a range of topics including how technology improves their customer experience, regulations influence innovation, and how to make sure the taxpayer always comes first.

Government 40

Government Customer Experience Real Estate Agriculture 40

SugarCRM

JUNE 1, 2023

Process optimization and customer experience (CX) go hand in hand, although not many seem fully aware. Elmeq Motion , on the other hand, has seen the immense potential of articulated processes and the delivery of extraordinary experiences to its customers. Download our Case Study and get more insights!

Agriculture 26

Agriculture Pharmaceutical Customer Experience Transportation 26

Steven Van Belleghem

MARCH 19, 2023

Perhaps the most striking aspect of the Muji (non-)brand is its unique take on CX, in which imperfection plays an essential part. And it strives to constantly find ways to better the customer experience. The post 5 non-obvious CX-driven companies that have expanded their influence sphere appeared first on Steven Van Belleghem.

Non-Profits 104

Non-Profits Agriculture CX Manufacturing 104

eglobalis

NOVEMBER 19, 2024

In a previous article, I explored Enhancing Customer Experience Through Strategic Experimentation: A Comprehensive Guide , which you might find useful if you’re looking for more practical insights. The benefits are tangible: faster time-to-market, improved operational efficiency, and more effective customer solutions.

B2B 532

B2B Agriculture CX Construction 532

eglobalis

APRIL 15, 2025

Part II: Building Strategic Value Through Trust, Flexibility, and Innovation [link] Introduction: When Core Value Isnt Enough In Part I of this series, we explored the foundational pillars of B2B value creationdimensions like risk mitigation, customer experience, cost reduction , and operational efficiency. These remain essential.

Manufacturing 357

Manufacturing Contact Center B2B Innovation 357

Customer Bliss

MARCH 2, 2017

Customer experience. It makes a couple of interesting points: Late 1800s: 80 percent of America employed in agriculture; now it’s 2 percent. This is what led us to a world where so much of the focus is on customer experience. A good experience will consistently beat price and new flashy options.

Customer Experience 61

Customer Experience Agriculture Manufacturing Innovation 61