Remove Agriculture Remove Customer Experience Remove Innovation
article thumbnail

How the telecom industry is building ‘an Offer You Can’t Refuse’

Steven Van Belleghem

Through its tech incubator hubraum, it brings early-stage start-ups and the leading European telco together, sparking innovation transfer and creates business opportunities for both sides. Orange has a Smart Agriculture vertical within its Smart Cities & Territories strategic program to become a Partner in the (Business) Life of farmers.

article thumbnail

6 fantastic cases in B2B customer experience

Steven Van Belleghem

Deere & Company – you’ll probably be more familiar with their brand name John Deere – is a renowned American corporation that manufactures agricultural, construction, and forestry machinery. Using VR & AR for a better customer experience: Thyssenkrupp & Coca Cola. I love that. That’s it for now.

B2B 52
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Putting the taxpayers first: how great customer experience drives us forward

Qualtrics

We sat down with Anahita Reilly, one of the first ever Chief Customer Officers in a government organization, to learn how she and the GSA approached a range of topics including how technology improves their customer experience, regulations influence innovation, and how to make sure the taxpayer always comes first.

article thumbnail

How Elmeq Optimizes Processes and Improves Customer Experience With SugarCRM

SugarCRM

Process optimization and customer experience (CX) go hand in hand, although not many seem fully aware. Elmeq Motion , on the other hand, has seen the immense potential of articulated processes and the delivery of extraordinary experiences to its customers. Download our Case Study and get more insights!

article thumbnail

Questioning tech: The past, present, and future of survey tools

Intercom, Inc.

It’s so innovative, and it got me thinking about the path that led to this point. Rick Klau: Currently the Chief Technology Innovation Officer for the state of California. “They’re in context, which means that you’re asking customers questions about the thing they’re currently doing in your product.

article thumbnail

The Symbiosis of Algorithms, CX and Experimentation: Redefining Tech and Biotech B2B Design

eglobalis

From healthcare breakthroughs to cutting-edge industrial systems, algorithmic experimentation empowers organizations to test, iterate, and refine their approaches rapidly, driving faster innovation and reduced risk. AI and algorithmic models are reshaping how organizations tackle challenges, innovate, and create impact.

B2B 530
article thumbnail

3 Healthcare customer success strategies from Pulse 2022

Gainsight

Vikram Khanna, VP of Customer Success at Innovaccer , shared this during his session at this year’s Pulse, “Customer Innovation in Healthcare: Population Health and Value-Based Care.”. Jeff Ventimiglia is the Senior VP of Customer Experience at Medidata. More recently, educational organizations approached them.