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We sat down with Anahita Reilly, one of the first ever Chief Customer Officers in a government organization, to learn how she and the GSA approached a range of topics including how technology improves their customer experience, regulations influence innovation, and how to make sure the taxpayer always comes first.
It’s so innovative, and it got me thinking about the path that led to this point. Rick Klau: Currently the Chief Technology Innovation Officer for the state of California. “They’re in context, which means that you’re asking customers questions about the thing they’re currently doing in your product.
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