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Norman Crowley on uncovering the business opportunities in tackling climate change

Intercom, Inc.

I realized after three or four weeks that retirement was boring and then set up a gaming software company called Inspire Gaming Group” And I always wanted to work in technology. So I set up a technology company and that grew over six or seven years to be 170 people in three or four cities around the world.

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The future of AI and what Customer Experience leaders can learn from it

Steven Van Belleghem

The returns of these industrial or agricultural AI systems for the end user go beyond hyperpersonalization and quality control, though. Once AI becomes creative, humanity will be in trouble because everything what we can do, technology will be able to do too, possibly even better. Sometimes they can even influence our health.

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How China is building an Offer You Can’t Refuse – my interview with China keynote speaker Pascal Coppens

Steven Van Belleghem

The Chinese, though, who immediately leapfrogged to mobile technology, have a much more integrated approach. For instance, they offer commerce in a social media context. And technology has helped companies to realize that. By August 2019, 122 million trees were planted in China by Alipay Ant forest.

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Questioning tech: The past, present, and future of survey tools

Intercom, Inc.

The history of surveys is essentially the history of the technology used to collect and interpret information. The story of the technology behind asking questions and discovering more about people, at scale. So really, at least for perhaps a hundred years, the technology of data and census-taking really grew hand in hand.