eglobalis
OCTOBER 30, 2024
As organizations aim to boost productivity, engagement and overall satisfaction, AI technologies are becoming essential tools The Gist AI boosts productivity. AI tools enable faster, more efficient service delivery, enhancing employee satisfaction and customer experience. Faster hiring process. Enhanced well-being.
eglobalis
NOVEMBER 12, 2024
Leveraging AI to Enhance Customer-Centric Delivery Artificial Intelligence (AI) can significantly enhance a customer-centric project delivery model by providing tools and insights that facilitate better alignment with client needs.
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ECXO
OCTOBER 23, 2024
Customer Service + AI = Customer Success 3.0 As customer expectations continue rising, businesses increasingly turn to artificial intelligence (AI) to revolutionize their customer support processes. By harnessing the power of AI, customer support areas can provide a more personalized and enhanced customer experience like never before.
ECXO
APRIL 7, 2024
The Majestic Dance between AI and Humans in CX Indeed, in the luminous panorama of business ecosystems, the phrase “customer experience” has emerged as a cardinal point of focus. In this digital era, artificial intelligence (AI) has certainly emerged as a powerful tool that can augment and enhance customer experience.
Speaker: Conrado Morlan
Using the lens of a superhero narrative, he’ll uncover how AI can be the ultimate sidekick, aiding in data management and reporting, enhancing productivity, and boosting innovation. Tools and AI Gadgets 🤖 Overview of essential AI tools and practical implementation tips.
Callminer
NOVEMBER 29, 2023
Despite increased investments in AI, concerns about AI risks are also prominent. Read this blog to learn about examples of responsible AI, showcasing how to use the technology while minimizing risk.
ECXO
JUNE 19, 2024
DALL-E development by ECXO The Transformative Power of AI in Physical Product Design: Enhancing Creativity and Customer Experience Article source: [link] Introduction The advent of generative AI is reshaping the landscape of physical product design, driving innovation, practicality, and enhancing the customer experience.
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In this eBook, you’ll learn how companies are using advanced conversational AI solutions, like Verint Intelligent Virtual Assistant, to deliver actionable service and assist their contact center agents in both voice and digital channels. Download the eBook now to see how Conversational AI will affect your business.
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DMG Consulting’s new white paper examines the ways generative AI (GenAI) and automation can be applied to drive significant business outcomes — and the tools and applications to consider to make that happen. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
Speaker: Aindra Misra, Sr. Staff Product Manager of Data & AI at BILL (Previously PM Lead at Twitter/X)
We’ll explore how these applications are transforming with the introduction of Gen AI, and discuss the anticipated use cases for 2024 and beyond. Key objectives: Introduction to the structures and ownership dynamics of data platform, analytics and AI teams, along with an exploration of various roles in the data ecosystem.
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Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.
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Among the insights revealed are: 54% of CX executives’ CCaaS platforms don’t have effective self-service bots Only 41% are satisfied with their current AI and automation 53% can’t take advantage of AI innovations such as ChatGPT Get your copy of The Open CCaaS Advantage.
Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin
Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
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With customer experience automation, organizations can leverage AI and automation to make it faster and cheaper to provide a superior customer experience across channels. The experience you provide your customers is a defining way to differentiate your business from the competition.
Speaker: Shawn Phillips, CCXP, Head of Growth and Innovation
With the growth of AI, customers expect – and often demand – a customer journey based on their unique needs and history with your brand. A one-size-fits-all approach is a great approach – if it’s 2010.
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