Intercom, Inc.

NOVEMBER 18, 2019

It’s probably fair to say support teams were the earliest adopters of business chatbots – it’s more than 10 years since Alaska Airlines introduced the world to its virtual assistant, Ask Jenn: Fortunately, support chatbots have come a long way since the Ask Jenn days. The ROI of support chatbots. Look for true productivity features.

B2C 42

B2C Sales B2B Start-ups 42

Uniphore

OCTOBER 7, 2021

Nordstrom also has a policy of always saying “yes,” including when a man walked into its Fairbanks store in Alaska and asked for a refund on snow tires, which Nordstrom doesn’t sell. It implemented an AI tool to assess vehicle damage from images customers uploaded on its app.

Customer Service 113

Customer Service Artificial Intelligence AI Omnichannel 113

Comm100

MARCH 25, 2024

San Jose State University automates 55% of chats in 29 departments Learn how SJSU are slashing support volumes and increasing capacity with Comm100 AI Chatbots. Check out our AI chatbots and automation tools that can handle 80% of customer inquiries. Chatbots can be designed to do almost anything.

Start-ups 98

Start-ups AI Customer Expectations Social Media 98

Steven Van Belleghem

OCTOBER 5, 2022

If I tell you that CX should never be “one-size-fits-all” you’ll probably first think about highly expensive AI personalization or something of the kind. Trust is free but highly valuable to deliver the best CX. 3. Make exceptions for those who need it. But it does not need to be.

CX 104

CX Customer Satisfaction AI Customer Experience 104

Aquire

MARCH 9, 2022

AI chatbots can respond to common issues, guide customers with information, or triage requests for your agents — all while using CRM integrations for scaled personalization. Alaska Airlines. Ranked as the top airline on Newsweek’s list, Alaska Airlines provides an extensive list of promises to their customers right on their website.

Net Promoter Score 59

Net Promoter Score Social Media Customer Loyalty Customer Expectations 59

SurveySensum

MAY 20, 2020

With this new AI-powered virtual experience, Amazon customers can now try on thousands of lipstick products, save photos on their devices to share with friends and ultimately purchase with greater confidence. Use of robots using AI and emotional intelligence is going to be the future world. Deliver your services at their doorstep.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

Qualtrics

JUNE 30, 2020

We need to think about what we want that experience to look like - we are definitely looking at how we use personalization and AI and using some of the session data to refine the experience. The thing in the first position gets the most engagement in Alaska. And so, you know, revealed some, some very particular trends.

Start-ups 26

Start-ups Innovation Government Technology 26