Uniphore

OCTOBER 7, 2021

Delivering great customer service above and beyond what people expect relies on various best practices and innovations like Conversational Automation solutions to resolve customer service challenges. The checkout clerk immediately handed him $145 because that was “what the customer wanted.”

Customer Service 113

Customer Service Artificial Intelligence AI Omnichannel 113

Aquire

MARCH 9, 2022

Customers want to be able to interact with you on their preferred channels whether that be your website, chatbot, social media , or messaging apps. Gather customer feedback. Customer feedback can give you invaluable insight to better understand customer needs, goals, and pain points throughout the buyer journey.

Net Promoter Score 59

Net Promoter Score Social Media Customer Loyalty Customer Expectations 59

InteractionMetrics

NOVEMBER 11, 2024

How to Improve Surveys, Summarized: Martha and Amas discussed the problems with how companies use surveys, particularly Net Promoter Score (NPS), and offered advice on how to improve surveys to gather actionable customer feedback. And then new, new, uh, tickets and Alaska Airlines just to get finally home in any event.

NPS 52

NPS Net Promoter Score Start-ups Unstructured Data 52

Qualtrics

JUNE 30, 2020

We need to think about what we want that experience to look like - we are definitely looking at how we use personalization and AI and using some of the session data to refine the experience. Steve Gustavson (15:03): I mean generally I know summit sessions are, are, are measured in some way, shape or form based on customer feedback.

Start-ups 26

Start-ups Innovation Government Technology 26