Aquire

MARCH 9, 2022

While technology doesn’t completely replace the human touch, you can use it to augment your support processes and customer experience. AI chatbots can respond to common issues, guide customers with information, or triage requests for your agents — all while using CRM integrations for scaled personalization. Alaska Airlines.

Net Promoter Score 59

Net Promoter Score Social Media Customer Loyalty Customer Expectations 59

Steven Van Belleghem

OCTOBER 5, 2022

If I tell you that CX should never be “one-size-fits-all” you’ll probably first think about highly expensive AI personalization or something of the kind. When the pandemic hit us, they tried to improve the customer experience by making shopping a lot safer for those who needed that the most. 3. Make exceptions for those who need it.

CX 104

CX Customer Satisfaction AI Customer Experience 104

InteractionMetrics

NOVEMBER 11, 2024

Martha encourages companies to move away from simply chasing scores and instead prioritize truly listening to and understanding their customers. How to Improve Surveys: The Full Conversation Here’s an AI-based transcript from Martha and Amas’s discussion about how to improve surveys. I mean we use a lot of AI.

NPS 52

NPS Net Promoter Score Start-ups Unstructured Data 52

SurveySensum

MAY 20, 2020

With this new AI-powered virtual experience, Amazon customers can now try on thousands of lipstick products, save photos on their devices to share with friends and ultimately purchase with greater confidence. Brands have started their trials to prepare future in-store experience for customers. Contactless operations.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

Comm100

MARCH 25, 2024

Whether you’re planning a customer support chatbot for your website or building an engaging marketing bot for Messenger, being aware of the do’s and don’ts of bot planning and development will help ensure that your chatbot is effective, and that it meets customers’ expectations every time. Do: Edit Your Chatbot Before (And After!)

Start-ups 98

Start-ups AI Customer Expectations Social Media 98