SurveySensum

MAY 20, 2020

With this new AI-powered virtual experience, Amazon customers can now try on thousands of lipstick products, save photos on their devices to share with friends and ultimately purchase with greater confidence. Use of robots using AI and emotional intelligence is going to be the future world.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

Qualtrics

JUNE 30, 2020

We need to think about what we want that experience to look like - we are definitely looking at how we use personalization and AI and using some of the session data to refine the experience. The thing in the first position gets the most engagement in Alaska. And so, you know, revealed some, some very particular trends.

Start-ups 26

Start-ups Innovation Government Technology 26

Comm100

AUGUST 23, 2018

Alaska Air and Capital One. Alaska Air’s chatbot, Jenn, is integrated into its website’s live chat interface. Source: Alaska Air. Comm100 offers an AI-powered service chatbot as an easy add-on for customers. (To In 2018, video customer service is being adopted in industries such as healthcare, travel, and hospitality.

Customer Service 45

Customer Service Hospitality Hospitality Omnichannel 45