Zendesk

JANUARY 7, 2022

Today’s businesses are looking to provide customers with improved experiences while decreasing service costs—and they’re quickly learning that chatbots and conversational AI can facilitate these goals. What’s the difference between chatbots and conversational AI? What is conversational AI? Siri or Amazon Alexa).

AI 98

AI Machine Learning Artificial Intelligence ML 98

Beyond Philosophy

JULY 18, 2020

The Big Mistake People Make with AI. Specifically, one would be wise to understand what AI is, how it works, and what problems it can solve for your business. Ghosh studies AI and its overlap with behavioral economics. There are many types of AI. AI is excellent at categorizing groups. Key Takeaways.

Artificial Intelligence 114

Artificial Intelligence Machine Learning Sentiment Analysis AI 114

Execs In The Know

OCTOBER 9, 2024

PHOENIX, ARIZONA, US, October 8, 2024 — Global customer experience (CX) industry leader Execs In The Know just released the 2024 CX Leaders Trends & Insights: Consumer Edition , an annual report dedicated to the experiences and opinions of consumers.

CX 40

CX Innovation AI Customer Experience 40

CX Accelerator

OCTOBER 25, 2018

What a fantastic couple of days at the Arizona Biltmore. Naturally, Customer Experience and AI were on the tip of everyone’s tongue. Summarized below are a few of the most popular trends coming out of the conference… Most of us are not ready for AI.

CX 140

CX Net Promoter Score NPS Contact Center 140

Execs In The Know

JUNE 7, 2023

Importance of Generative AI Many CX leaders acknowledged the potential of generative artificial intelligence (AI) in driving efficiencies. However, concerns were raised about governance and compliance in implementing AI solutions. These informative and collaborative events will be hosted in New York, New York and Tempe, Arizona.

CX 85

CX Compliance Artificial Intelligence AI 85

Callminer

DECEMBER 17, 2019

The introduction of AI in call centers may revolutionize the industry. “Global call center AI market is expected to rise to an estimated value of $4.7 “Global call center AI market is expected to rise to an estimated value of $4.7 billion by 2026, registering a healthy CAGR in the forecast period of 2019-2026. .

Contact Center 207

Contact Center Finance AI Customer Service 207

Execs In The Know

SEPTEMBER 28, 2023

Stacy also discussed the future of cinema under his helm—from crowdfunding to blockchain and artificial intelligence (AI) activations. Mark your calendars for March 13-15, 2024, for Customer Response Summit (CRS) in Tucson, Arizona. Thank you to Stacy for his leadership, participation, and insights!

CX 52

CX Artificial Intelligence Customer Loyalty Retail 52