The Success League

JUNE 26, 2025

By Alli Tiscornia Ten years ago, I lived in San Francisco and worked for a fantastic company that was a category creator in Customer Experience Management. I was fortunate to teach customers the best practices for structuring their NPS surveys and establishing processes to act upon survey feedback. Thank you, NPS.

NPS 52

NPS Sentiment Analysis Engineering Technology 52

Beyond Philosophy

JULY 18, 2020

The Big Mistake People Make with AI. Specifically, one would be wise to understand what AI is, how it works, and what problems it can solve for your business. Ghosh studies AI and its overlap with behavioral economics. There are many types of AI. AI is excellent at categorizing groups. Key Takeaways.

Artificial Intelligence 114

Artificial Intelligence Machine Learning Sentiment Analysis AI 114

Fonolo

MARCH 6, 2019

Another global network, the International Customer Service Association is a non-profit organization dedicated to supporting the professional development of leaders in the customer service industry, and mobilizing positive customer experience management. 6 Must-Read Customer Experience Trends in 2019.

Customer Service 102

Customer Service Contact Center Education Non-Profits 102

Taylor Reach Group

APRIL 25, 2018

Join the event to meet the top BPM, CRM and tech industry experts who will share their valuable experience on how to accelerate business growth and be two steps ahead in the digital competition. AI Briefing – May 3, Atlanta, GA. CXPA Insights Exchange 2018 – May 16-17, Phoenix, Arizona. CX DC 2018 – May 31 – Washington, DC.

Contact Center 62

Contact Center Customer Experience Artificial Intelligence Government 62