Steven Van Belleghem

NOVEMBER 10, 2020

Their innovation allowed them to bypass one of the biggest problems of 21 st century telco’s: the dumb pipe syndrome, where the operator’s network is being used simply to transfer bytes between the customer’s device and the Internet, without ‘owning’ any data or really understanding their customers anymore.

Healthcare 98

Healthcare Customer Experience Education Manufacturing 98

Aquire

JANUARY 6, 2022

In that case, a gate agent in Arkansas could jump in to assist a passenger in New York via video chat and help smoothen the process. Often, you’ll need integrations with AI-powered bots. Imagine, for example, that an airline check in is particularly busy at an airport in New York and all of their gate agents are rushed off their feet.

Customer Service 98

Customer Service Social Media Technology Technology 98

SurveySensum

JULY 14, 2020

She has extensive consulting experience across strategy, innovation, and communication and is a passionate customer champion, who uses customer experience strategy and data-driven insights to solve business problems. Martin Hill-Wilson – Emotive CX Mentor, Customer Service, and AI Engagement Strategist. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132