Experience Investigators

JUNE 4, 2024

Customer Data, Privacy, and AI Research According to several studies and surveys, customers and organizations are disconnected in a few areas regarding data privacy and the customer experience (it’s a tale as old as time). Expect artificial intelligence will lead companies to use their data in ways they aren’t comfortable with (81%).

Artificial Intelligence 52

Artificial Intelligence Education VOC CX 52

Experience Investigators

JUNE 4, 2024

Customer Data, Privacy, and AI Research According to several studies and surveys, customers and organizations are disconnected in a few areas regarding data privacy and the customer experience (it’s a tale as old as time). Expect artificial intelligence will lead companies to use their data in ways they aren’t comfortable with (81%).

Artificial Intelligence 52

Artificial Intelligence Education VOC CX 52

Execs In The Know

OCTOBER 30, 2022

On October 24-26, Execs In The Know proudly welcomed approximately 200 leaders from across the customer experience (CX) spectrum to beautiful Coronado, California, for Customer Response Summit (CRS) Coronado. Emerge as a CX Leader by Unlocking the Value of AI in Your Contact Center. Regardless of scale, brands have to find quick wins.

Innovation 52

Innovation Artificial Intelligence CX AI 52

SurveySensum

NOVEMBER 23, 2023

This is why for the last couple of years, augmented reality and artificial intelligence have been the hot topic in digital marketing circles. AI is becoming a part of CX as well — according to Adobe’s State of CX report , customers expect to have quicker response times thanks to generative AI.

Customer Experience 52

Customer Experience E-commerce CX AI 52

Steven Van Belleghem

OCTOBER 15, 2023

Visitors for Space Mountain at Disneyland can design their own rocket ships and those waiting at Toy Story Mania in Disney California can play games involving Pixar characters. Disney also has embraced generative AI. And it has already begun to adopt generative AI in a number of ways.

Entertainment 67

Entertainment Non-Profits CX Gaming 67

Intercom

MARCH 9, 2023

For years, the industry has lauded the potential for AI and machine learning to radically transform the way we work, especially as advancements in computing power and data storage made it possible to train larger and larger models. Over the past couple of months, we shipped a few AI-powered features to 160 customers.

Customer Service 64

Customer Service AI Machine Learning Technology 64

SurveySensum

JULY 14, 2020

She is a Thought Leader, Keynote Speaker, and Published Author and is currently heading the Customer Intelligence Solutions at SAS where she is guiding organizations on the application of advanced analytics and artificial intelligence to harness customer insights and deliver relevant one-to-one experiences. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Callminer

AUGUST 1, 2017

Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Jack is also the founder and CEO of FM Outsource, an award winning digital customer service outsourcing solution, and a regular public speaker on customer service, customer experience, AI, and automation. Next would be AI.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Zendesk

OCTOBER 9, 2023

According to the Zendesk Customer Experience Trends Report 2023 , 73 percent of consumers expect more interactions with AI in their daily lives and believe it will improve customer service quality. Like Spider-Man uses his spidey senses for good, businesses can use AI to improve their customer experience.

AI 52

AI CX Artificial Intelligence Technology 52

Comm100

NOVEMBER 13, 2022

Thanks to improvements in AI and automation technologies, chatbots can now handle as much as 80% of customer needs. Canadian Blood Services introduced Comm100 AI Chatbot with this goal: . Chatbot ROI Calculator – Find out how much money your team could save with an AI Chatbot . HubSpot Service Hub. Founded: 2011.

Customer Service 85

Customer Service Omnichannel Social Media AI 85

Comm100

MARCH 27, 2023

Read more: Chatbot ROI calculator – Reduce support costs and scale your operations with AI Chatbots 5. AI chatbots AI chatbots integrate artificial intelligence so that they can respond to more requests and complete more tasks in a more ‘human-like’ way. 58% of students think it’s very important.

Education 69

Education AI Sentiment Analysis Artificial Intelligence 69

Execs In The Know

MARCH 13, 2023

Want to know what the #1 used car in California is? “We have enabled blended channel, moved workflows and conversational AI into the contact center, and allowed guests and hosts to see their support tickets online. Turo is available in over 5,500 cities across the United States, Canada, Australia, and the United Kingdom.

Transportation 88

Transportation Non-Profits Sports Hospitality 88

Execs In The Know

JANUARY 17, 2024

Enter the era of intelligent virtual assistants and BrandGPT, a transformative AI architecture pioneered by innovative platforms like Knowbl. Rather than solely promoting products, businesses should explore the untapped potential of leveraging AI to enhance customer experiences.

AI 52

AI Innovation Gaming Social Media 52