Execs In The Know

MARCH 4, 2022

AI to the Rescue. Artificial Intelligence (AI), which has been advancing rapidly in recent years, is now poised to step into its own as a force multiplier for process efficiency and also for human performance. Now, more than ever, AI is a critical component of any service delivery model. About Intradiem.

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Execs In The Know

APRIL 8, 2022

Digital transformation poses distinct operational challenges for the contact center that go beyond the customer and agent experience; we’ll address two of those challenges here. For now, AI will best serve contact centers as a complementary technology. Operational Challenge #1: Maintaining Staff.

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Execs In The Know

NOVEMBER 29, 2021

And while what happens behind the scenes is often invisible to customers, customer-facing automation is now front-and-center in the form of artificial intelligence (AI)-powered applications, knowledge databases, IVRs, and more. Small friction points can have a big impact on the customer experience.

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Execs In The Know

NOVEMBER 29, 2021

And while what happens behind the scenes is often invisible to customers, customer-facing automation is now front-and-center in the form of artificial intelligence (AI)-powered applications, knowledge databases, IVRs, and more. Small friction points can have a big impact on the customer experience.

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Steven Van Belleghem

OCTOBER 15, 2023

It’s the result of a potent blend of storytelling, branding, and crafting unforgettable customer experiences. Here are 10 Customer Experience lessons we can learn from this amazing company. ✨ E – Emotions: these are the feelings that customers experience throughout their contact with an organization.

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Hodusoft

FEBRUARY 6, 2024

HoduPBX is a flexible and feature-rich solution that not only improves internal and external communication but also enhances customer experience. This year, the event will be taking place from the 13 th to 15 th February in Fort Lauderdale, Florida.

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Execs In The Know

MARCH 4, 2022

Enter customer journey analytics: a solution that eliminates data silos and combines otherwise segmented data to empower marketers to improve the customer experience throughout the entire customer journey, from end to end. Here’s what you need to know about customer journey analytics, its benefits, and how it works.

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