eglobalis

APRIL 27, 2025

In tr od uc ti on [link] Agentic AI has emerged as a next-frontier concept in artificial intelligence, promising a paradigm shift in how businesses engage with customers. This rise of agentic AI comes amid a broader AI boom. In 2023, generative AI (e.g., In other words, it gives AI agency.

AI 247

AI CX B2B Compliance 247

eglobalis

JULY 31, 2024

By leveraging data visualization and reporting features, companies can identify key performance indicators (KPIs), track progress, and make informed decisions to enhance customer experiences continuously. These tools provide instant customer support, resolving queries in real-time and ensuring customers receive timely assistance.

Customer Experience 450

Customer Experience Social Media Predictive Analytics AI 450

Uniphore

OCTOBER 26, 2021

Uniphore has always been committed to building a robust partner ecosystem to support our customers. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. About Uniphore Uniphore is the global leader in Conversational Automation.

Innovation 179

Innovation AI Artificial Intelligence Sales 179

Aquire

JANUARY 6, 2022

To better simulate human conversation, some chatbots are powered by artificial intelligence (AI) and machine learning — leveraging methods such as conversational AI and natural language processing — to understand users’ intent and deliver answers using everyday keywords and phrases. Identify your use case.

Social Media 98

Social Media Artificial Intelligence Retail AI 98

Speaker: Paul Weald, Contact Center Innovator

Learn how to streamline productivity and efficiency across your organization with machine learning and artificial intelligence! This means that you can achieve a more consistent and engaging customer experience while reducing sources of friction.

Innovation

DMG Consulting

AUGUST 16, 2022

The market is experiencing a major shift from the self-service systems of old—touch-tone-based or speech-enabled interactive voice response systems (IVRs)—to the new generation of conversational artificial intelligence (AI)-based IVAs. IVAs Are Essential for an AI Transformation. Market Outlook for IVAs.

Contact Center 48

Contact Center Artificial Intelligence AI ML 48

Ameyo Callversations

AUGUST 9, 2022

With several great brands leveraging the same, this technology is advanced enough to engage and interact with customers. Voice bots are an AI-driven approach that allows computers to understand and respond to human speech. What are Voice bots & Tips before Opting for One? Though voice bots go much beyond simple chatbots.

Technology 52

Technology Technology Artificial Intelligence Sales 52