eglobalis

JULY 31, 2024

By leveraging data visualization and reporting features, companies can identify key performance indicators (KPIs), track progress, and make informed decisions to enhance customer experiences continuously. These tools provide instant customer support, resolving queries in real-time and ensuring customers receive timely assistance.

Customer Experience 328

Customer Experience Social Media Predictive Analytics AI 328

DMG Consulting

AUGUST 16, 2022

The market is experiencing a major shift from the self-service systems of old—touch-tone-based or speech-enabled interactive voice response systems (IVRs)—to the new generation of conversational artificial intelligence (AI)-based IVAs. IVAs Are Essential for an AI Transformation. Market Outlook for IVAs.

Contact Center 48

Contact Center Artificial Intelligence AI ML 48

Aquire

JANUARY 6, 2022

To better simulate human conversation, some chatbots are powered by artificial intelligence (AI) and machine learning — leveraging methods such as conversational AI and natural language processing — to understand users’ intent and deliver answers using everyday keywords and phrases. Identify your use case.

Social Media 98

Social Media Artificial Intelligence Retail AI 98

Ameyo Callversations

AUGUST 9, 2022

With several great brands leveraging the same, this technology is advanced enough to engage and interact with customers. Voice bots are an AI-driven approach that allows computers to understand and respond to human speech. What are Voice bots & Tips before Opting for One? Though voice bots go much beyond simple chatbots.

Technology 52

Technology Technology Artificial Intelligence Sales 52

Speaker: Paul Weald, Contact Center Innovator

Learn how to streamline productivity and efficiency across your organization with machine learning and artificial intelligence! This means that you can achieve a more consistent and engaging customer experience while reducing sources of friction.

Innovation

DMG Consulting

SEPTEMBER 13, 2021

Every employee plays a role in delivering an outstanding customer experience (CX), whether in direct contact with customers or supporting customer-facing co-workers. Let’s put this into perspective.

Contact Center 48

Contact Center Artificial Intelligence Entertainment CRM 48

SurveySensum

JULY 14, 2020

She is a Thought Leader, Keynote Speaker, and Published Author and is currently heading the Customer Intelligence Solutions at SAS where she is guiding organizations on the application of advanced analytics and artificial intelligence to harness customer insights and deliver relevant one-to-one experiences.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132