Logicalware

AUGUST 18, 2023

Are you ready to go beyond buzzwords and dive into the real impact of AI on Customer Experience? Three reasons why you can’t afford to miss it: Embrace AI-powered CX transformation: In today’s rapidly evolving business landscape, AI-driven transformation is rewriting the rules of customer experience.

AI 52

AI CX Artificial Intelligence CX Transformation 52

Execs In The Know

MARCH 10, 2025

How to scale artificial intelligence (AI) without losing the human touch, how to build resilient service models, and how to drive meaningful CX transformation in a rapidly shifting market. Leaders walked into sessions with big questions: How do we ensure AI doesnt erode customer trust?

CX 64

CX AI CX Transformation Artificial Intelligence 64

Execs In The Know

MARCH 9, 2023

Our Leaders Learning from Leaders mantra came to life as we tackled topics that provided ideas for navigating CX transformation success, thinking and planning differently in today’s business environment, adoption of innovation across the organization, and so much more.

Contact Center 97

Contact Center Social Media Hospitality Hospitality 97

Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Accenture , 85% of customer interactions will be managed with AI by 2020. With AI, you can get answers to most of your “why” questions.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

SugarCRM

MARCH 17, 2022

Top industry experts consider CX transformation projects the primary fuel that drives business growth in the last 12 months. SugarCRM Awarded “Best CRM Platform” in CX Today’s Inaugural CX Awards. The Best Is Yet to Come.

CRM 52

CRM Artificial Intelligence Machine Learning Innovation 52

Execs In The Know

OCTOBER 30, 2022

Emerge as a CX Leader by Unlocking the Value of AI in Your Contact Center. Panel Discussion: Optimizing CX Through Automation and AI. During this panel, the discussion was focused around how to implement and optimize AI powered solutions to transform service experiences. What We Learned.

Innovation 52

Innovation Artificial Intelligence CX AI 52

Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Accenture , 85% of customer interactions will be managed with AI by 2020. With AI, you can get answers to most of your “why” questions.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

Lumoa

OCTOBER 31, 2018

Many companies experience numerous challenges in the ares of customer experience transformation. We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX Some hints: big data, omnichannel, personalisation, AI and organizational culture.

CX 60

CX Customer Experience Machine Learning Artificial Intelligence 60

SurveySensum

JULY 14, 2020

He successfully led and brought his companies in successful CX transformation and has won many awards in customer engagement & customer experience management areas. Martin Hill-Wilson – Emotive CX Mentor, Customer Service, and AI Engagement Strategist. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Execs In The Know

MARCH 13, 2025

The Triangle of Death and the Road to CX Transformation As captivating as it is to talk about the future, Stokes didnt shy away from the challenges that have plagued the industry. This is personalization at scale, the kind of frictionless service that modern travelers have come to expect.

Hospitality 59

Hospitality Hospitality Touchpoint Contact Center 59

Execs In The Know

MARCH 13, 2025

The Triangle of Death and the Road to CX Transformation As captivating as it is to talk about the future, Stokes didnt shy away from the challenges that have plagued the industry. This is personalization at scale, the kind of frictionless service that modern travelers have come to expect.

Hospitality 93

Hospitality Hospitality Touchpoint Contact Center 93