ClearAction

JUNE 25, 2023

Artificial Intelligence in CX Learning Lynn Hunsaker Beware of artificial intelligence in CX learning! Since AI is based on what’s already out there, by definition, AI CX learning is going to be misleading. Artificial intelligence (AI) is a top topic in customer experience management.

Artificial Intelligence 62

Artificial Intelligence CXM CX Data Mining 62

DMG Consulting

OCTOBER 9, 2020

It is an artificial intelligence (AI)-based capability that utilizes data mining, statistical techniques and machine learning to identify relationships, patterns and trends. Question: What is predictive analytics and how is it being used in contact centers?

Predictive Analytics 98

Predictive Analytics Contact Center Data Mining Artificial Intelligence 98

DMG Consulting

FEBRUARY 12, 2019

AI, Automation and Analytics Drive Vast Improvements in Contact Centers. AI and Automation Pave the Way for Improvements. Automation and artificial intelligence (AI) are changing the way companies operate, allowing businesses to re-imagine many aspects of their operations, including their employees.

Contact Center 74

Contact Center AI Predictive Analytics Data Mining 74

Taylor Reach Group

JULY 17, 2017

How pervasive is the impending impact of artificial intelligence (AI) on the customer experience (CX)? AI systems have become supercharged at doing just this very thing at high speeds, and with as much data as is available. In the world of AI, the line between influence and manipulation is clouded with intent.

Machine Learning 251

Machine Learning Customer Experience Artificial Intelligence E-commerce 251

Callminer

AUGUST 6, 2019

New analytics tools also help businesses data-mine social media for signs of potential customer issues before phones start ringing. Consider AI-driven solutions to help your reps. How does AI help customer service agents? Now let’s say a customer wants to talk directly to an agent without interacting with an AI bot.

Contact Center 140

Contact Center VOC Social Media Artificial Intelligence 140

Taylor Reach Group

MAY 30, 2017

Artificial Intelligence and the Contact Center. . What will be the impact of Artificial Intelligence (AI) on the Contact Center? . AI has been in the Contact Center space for years. This shift represented the first tentative steps towards the AI enabled Contact Center. AI continues this evolution.

Contact Center 71

Contact Center Artificial Intelligence Customer Journey Map AI 71

DMG Consulting

APRIL 16, 2019

AI IS THE HEADLINER FOR 2019. Artificial intelligence (AI) is seeing rapid adoption across industries. In the context of autonomous cars, IBM Watson, algorithmic trading, software-defined networks, self-healing applications, healthcare diagnostics, and more, AI is playing an increasingly influential role in today’s world.

Contact Center 48

Contact Center Predictive Analytics Machine Learning Artificial Intelligence 48