Uniphore

JULY 30, 2021

We are poised to democratize AI and automation so that citizen developers can collaborate with developers and data scientists to make the world of CX better for everyone, with clicks not code. of AI and Robotics users say that their customers rate their CX highly on the NPS scale. Design Experiments Using AI and Low Code Automation.

Innovation 246

Innovation CX Contact Center Artificial Intelligence 246

Callminer

FEBRUARY 4, 2021

The pandemic has made it difficult for customers to establish contact with many businesses and government departments…”. You can use AI to comb through and find the common themes and analyze which trends you need to prepare your reps to handle. Or, there is artificial intelligence that can analyze calls for you.

Contact Center 345

Contact Center Artificial Intelligence Finance Engineering 345

Lightico

FEBRUARY 4, 2025

If you are following auto finance news you’ve probably seen that artificial intelligence (AI) continues to evolve, and we are witnessing the emergence of Agentic AI in Auto Finance a powerful iteration of AI that transcends mere content generation or structured workflows.

Finance 52

Finance AI Compliance Machine Learning 52

Adrian Swinscoe

SEPTEMBER 9, 2024

According to Government research, one in six organisations now uses AI […] The post AI and employment law gaps: Three ways businesses can navigate current and future challenges first appeared on Adrian Swinscoe. This is a guest post by David Banaghan who is the Interim CEO at Occupop.

AI 147

AI Government Artificial Intelligence 147

Comm100

MARCH 20, 2024

In an era where public trust in government institutions is understandably sensitive, the need for robust and transparent communication strategies has never been more critical. When done right, digital communication offers governments and agencies the opportunity to build, maintain, and restore trust.

Government 97

Government Social Media Artificial Intelligence Legal 97

CommBox

APRIL 30, 2025

There’s no shortage of noise in the AI and CX space today. From “generative” to “intelligent” to “autonomous,” the labels are stacking up each promising transformation, but rarely delivering clarity. What Is Agentic AI? From AI buzz to CX outcomes. Ill own that.

AI 52

AI CX Compliance Government 52

Callminer

APRIL 20, 2020

“IDC predicted that 75% of software enterprises and independent vendors will include AI functionality in at least one application by 2018. For more information on how artificial intelligence can help your company overcome new obstacles, take a look at our white paper, How AI Improves the Customer Experience.

Legal 286

Legal Artificial Intelligence Engineering Government 286

Comm100

MARCH 16, 2022

In US government, this score languishes at 4.5. With checks and balances built into government systems, as well as necessary regulations, citizens are often forced to interact with many departments and people to accomplish what seems a simple and straightforward task. Table of Contents: Chapter 1: Governments are taking CX seriously.

Government 98

Government Customer Service Compliance CX 98

Beyond Philosophy

MARCH 31, 2020

He already had two other medical insurance coverages so he called and asked the bank not to renew it but they asked him to go to a physical office and that’s at a time when the government asked everyone to avoid any non-essential travel. Healthcare, AI, and Robotics. Digital Everything. Digital Transformation.

E-commerce 199

E-commerce Hospitality Hospitality Healthcare 199

ECXO

MAY 14, 2024

Artificial intelligence, automation, and digital platforms can offer incredible efficiencies and capabilities, but they should be used to enhance rather than replace human interactions. Businesses should strive to be good listeners, responsive to feedback, and proactive in their community engagements.

B2C 156

B2C B2B Artificial Intelligence Non-Profits 156

DMG Consulting

OCTOBER 13, 2023

AI: The Future Brain of Contact Centers View this article on the publisher’s website. Debates about the power and danger of artificial intelligence (AI) abound, but both the issues and practical realities are nuanced. Email Address * Submit This is where DMG Consulting’s concept of the AI brain (or hub) comes in.

Contact Center 77

Contact Center AI Artificial Intelligence Government 77

Neosperience

DECEMBER 21, 2022

Artificial Intelligence has come a long way in recent years: growing in possibility, skill, and prevalence, it has become part of our everyday lives, influencing our habits. AI Bill of Rights. public sector , but the guidelines it contains can also be applied in other contexts where it is used.

Artificial Intelligence 52

Artificial Intelligence Legal Manufacturing AI 52

Sprinklr

SEPTEMBER 8, 2021

“Government doesn’t need to worry about customer experience. I hear this fairly often when I tell people about my work in government customer experience. The reality is citizens and customers of government have more voice and more power than ever, especially with the proliferation of social media, chat, and other digital channels.

Government 72

Government Social Media CX Artificial Intelligence 72

Zendesk

MAY 9, 2023

We are challenged to do more with less, but change can also represent opportunity—and it’s possible now to increase efficiency by leveraging new technologies like artificial intelligence (AI) and generative AI. Zendesk AI is pre-trained and leverages the billions of service interactions we have available to us.

AI 97

AI CX Artificial Intelligence Sentiment Analysis 97

Fonolo

SEPTEMBER 20, 2018

When it comes to Artificial Intelligence (AI), there are many fear-mongering headlines in circulation. Recently, Elon Musk defined it as an “Immortal Dictator”, two words that reaffirm my mother’s belief that AI could mean the end of the human race. The fact of the matter is that AI is a result of technology’s evolution.

AI 65

AI Artificial Intelligence Machine Learning Contact Center 65

CommBox

OCTOBER 5, 2021

WhatsApp includes an API interface that allows service providers to implement artificial intelligence solutions to effectively manage call centers and quickly produce business insights. Government authorities and municipalities – Able to contact and provide essential civil service via WhatsApp. WhatsApp | Dreamstime.com.

Sales 98

Sales AI Omnichannel Artificial Intelligence 98

Win the Customer

DECEMBER 13, 2023

In recent years, the integration of Artificial Intelligence (AI) in customer experience has revolutionized how businesses interact with their clientele. From personalized recommendations to predictive analytics, AI has reshaped the landscape, generating both winners and losers in this evolving domain.

AI 69

AI Artificial Intelligence Customer Experience Predictive Analytics 69

Customer Experience Matrix

AUGUST 4, 2022

It’s people’s concerns about privacy that prompts governments to pass laws like GDPR and CCPA, and their counterparts around the globe. Governments everywhere are reining in the almost unbridled power they’re let those firms accumulate. AI removes, or at least eases, the critical bottleneck of human experts to map each new data source.

Artificial Intelligence 116

Artificial Intelligence Government Legal Technology 116

Lumoa

JANUARY 9, 2018

Some hints: big data, omnichannel, personalisation, AI and organizational culture. Despite the human brain’s remarkable inability to distinguish the artificial from the real, organizations will still need to find the magic balance between technology-faced and human-faced experiences. 2018 will be the year of CX and AI.?

CX 133

CX Customer Experience Artificial Intelligence Omnichannel 133

DMG Consulting

DECEMBER 1, 2020

Artificial Intelligence (AI)-based self-service capabilities – Self-service has become the channel of choice for customers in many countries, as surprising as it seems. AI-based conversational systems are automating and speeding up the handling of all kinds of interactions.

Contact Center 100

Contact Center Artificial Intelligence Retail Government 100

Lumoa

FEBRUARY 9, 2023

Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. With AI, you can get answers to most of your “why” questions.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Intercom, Inc.

DECEMBER 5, 2019

They also turn their attention to AI trends in SaaS, and Matt offers his opinion on who’s doing it right and what advancements can we look forward to in that space in the next few years. Navigating AI trends in SaaS. When asked about ideal AI use cases within SaaS, Matt points to a few examples.

Artificial Intelligence 118

Artificial Intelligence AI Start-ups Outlook 118

CommBox

AUGUST 10, 2021

According to ACSI 2020 report, citizen satisfaction with American federal government services plunges to a five-year low in the United States. . In 2018, McKinsey launched a customer-experience benchmarking survey of more than 20,000 citizens across 140 government services in 7 countries. Growing Demand for Digital Customer Service.

Government 52

Government Omnichannel Customer Service Compliance 52

Fonolo

DECEMBER 11, 2018

Government. Artificial Intelligence (AI): Hero or Villain? Other industries, such as travel, retail, and shipping, were also identified in this report. The study also revealed the industries with the most significant hold-time offenders: Telecommunications. Travel/Accommodations. Electronics. Investing in Agents.

Social Media 100

Social Media Contact Center Artificial Intelligence Retail 100

Uniphore

OCTOBER 5, 2021

As for our customer-facing assets, when contact centers were forced to scale down because of pandemic-induced lockdowns, our array of digital assets (AI-driven bot, mobile app, customer portal, WhatsApp, etc.) Not only could farmers approach us for servicing, but they could also interact with the government via this app.

Contact Center 100

Contact Center Artificial Intelligence AI Government 100

Steven Van Belleghem

APRIL 27, 2021

It works with governments, banks, insurers and telco players in order to make transportation and transactions safer, more affordable, and more reliable. in a Singapore government initiative to attract technology firms into its financial sector. Which is why Grab invests a lot of money in improving user safety and experience.

Customer Experience 104

Customer Experience Transportation Artificial Intelligence Government 104

Gainsight

FEBRUARY 10, 2025

Thats exactly why we acquired Staircase AI. Building an AI-powered customer intelligence platform isnt something you hack together overnight. Building an AI-powered customer intelligence platform isnt something you hack together overnight. Thats why Staircase AI doesnt force users into yet another dashboard.

AI 52

AI Compliance Artificial Intelligence Data Entry 52

Execs In The Know

OCTOBER 15, 2023

In today’s fiercely competitive business landscape, the ability to operationalize Artificial Intelligence (AI) into an organization is imperative. AI can automate activities, offer highly tailored customer interactions, and provide important insights.

AI 52

AI Artificial Intelligence CX Compliance 52

Customer Think

APRIL 11, 2023

Back in 2017 when we served on the AI Advisory Committee for Execs In the Know, we wrote an article about the role of artificial intelligence in the future of business. Our article called out, rather presciently, the need for governance, standards, and.

Artificial Intelligence 59

Artificial Intelligence Government Customer Experience AI 59

Zendesk

JANUARY 18, 2024

What is AI transparency? AI transparency means understanding how artificial intelligence systems make decisions, why they produce specific results, and what data they’re using. Simply put, AI transparency is like providing a window into the inner workings of AI, helping people understand and trust how these systems work.

AI 52

AI Artificial Intelligence Legal Machine Learning 52

ECXO

AUGUST 6, 2024

For instance: 1. Policy-making: Governments can create policies that stabilize economic conditions, thus providing a foundation for citizens to engage in long-term planning. AI and Machine Learning: Utilize artificial intelligence and machine learning to enhance predictive capabilities and automate complex analyses.

Customer Experience 177

Customer Experience Innovation Education Government 177

Execs In The Know

JUNE 7, 2023

Importance of Generative AI Many CX leaders acknowledged the potential of generative artificial intelligence (AI) in driving efficiencies. However, concerns were raised about governance and compliance in implementing AI solutions.

CX 85

CX Compliance Artificial Intelligence AI 85

Execs In The Know

JANUARY 23, 2024

Using Technology to Support Workers – Not Replace Them At the same time the surge in artificial intelligence (AI) capabilities has inspired both optimism and trepidation among technology industry leaders. AI is poised to have a similar effect today, reshaping the labor market in unexpected ways. helping people.

AI 52

AI Artificial Intelligence Contact Center Transportation 52

DMG Consulting

MARCH 1, 2019

I live in a country where I can freely, without fear of persecution, disagree with my government. For example, the days of surveying customers—or over-surveying them—will be in the past, as AI-based solutions will eliminate the need for this activity by observing and understanding customer behaviors and patterns as they happen.

Innovation 59

Innovation Artificial Intelligence Machine Learning Social Media 59

CSAT.AI

OCTOBER 13, 2020

Machine learning based tech is becoming more sophisticated with virtual influencers , robot assistants , AI making appointments by phone. Acceleration of AI adoption Post-COVID. Interactions LLC conducted customer surveys in 2020 that revealed general support for AI and robotics. Best Uses of AI in Customer Service and CX.

AI 52

AI Customer Service Machine Learning Artificial Intelligence 52

Zendesk

FEBRUARY 23, 2023

Serve your citizens with exceptional CX When most people think of a great customer experience (CX), interacting with a government agency is not exactly the first thing that comes to mind. Many government agencies have decades-old technology with disconnected data sources.

CX 52

CX Artificial Intelligence Government Social Media 52

Taylor Reach Group

JANUARY 21, 2019

Although the company has worked with municipal and federal government agencies in the past, it is clear that the ever-expanding size and scope of public sector contact centers, as well as the unique needs of the people they serve, demand particular attention. While The Taylor Reach Group, Inc.,

Contact Center 70

Contact Center Artificial Intelligence Government Innovation 70