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Beyond Deliverables: How AI and Customer Centric Strategies Are Redefining Professional Services

eglobalis

Leveraging AI to Enhance Customer-Centric Delivery Artificial Intelligence (AI) can significantly enhance a customer-centric project delivery model by providing tools and insights that facilitate better alignment with client needs.

AI 467
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The Majestic Dance between AI and Humans in CX

ECXO

The Majestic Dance between AI and Humans in CX Indeed, in the luminous panorama of business ecosystems, the phrase “customer experience” has emerged as a cardinal point of focus. Innovation, spurred by creativity, ensures that businesses do not stagnate. At its core, AI is a machine, governed by algorithms and codes.

AI 334
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Stuck in an Outdated CX Framework? Here’s Why You’re Missing Out on Real Results

eglobalis

Drawing inspiration from the agile, innovative cultures of South Korea and Israel, we can see that a shift toward creativity, adaptability, and individuality has the potential to enhance CX outcomes and cultivate deeper, more meaningful relationships.

CX 476
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AI and Customer Experience: The Smarter, Faster, and More Personal Duo Redefining B2B Success

eglobalis

As artificial intelligence (AI) continues to evolve , it is fundamentally reshaping how businesses interact with their customers, offering personalized, efficient, and predictive solutions. For B2B enterprises, the integration of AI into customer experience strategies has become a cornerstone for staying competitive.

B2B 315
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The New Tech Experience: Innovation, Optimization, and Collaboration

Speaker: Paul Weald, Contact Center Innovator

Learn how to streamline productivity and efficiency across your organization with machine learning and artificial intelligence! How you can leverage innovations in technology and machine learning to improve your customer experience and bottom line.

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Beyond the Basics: Why the Traditional Customer Experience Education Model is Outdated

eglobalis

AI and Personalized Learning: The Future of CX Education Artificial Intelligence (AI) has the potential to transform how we teach and learn CX. AI-powered learning tools can offer personalized learning paths that adapt to a learner’s specific needs, progress, knowledge gaps, and strengths.

Education 379
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The Myth of CX’s Death by 2030: Debunking the Fake Speculation

eglobalis

Assertions that advancements in artificial intelligence (AI) and automation will replace human-led CX strategies overlook the complexity of customer relationships, the role of cultural nuances, and the limitations of technology in addressing human-centric needs across both B2B and B2C environments.

B2B 345
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The AI Superhero Approach to Product Management

Speaker: Conrado Morlan

In this engaging and witty talk, industry expert Conrado Morlan will explore how artificial intelligence can transform the daily tasks of product managers into streamlined, efficient processes. Tools and AI Gadgets 🤖 Overview of essential AI tools and practical implementation tips.