SugarCRM

OCTOBER 24, 2023

However, with recent technological advancements, Artificial Intelligence (AI) and Machine Learning (ML) capabilities have become infused in all sorts of tools, and CRMs are no exception. According to this Gartner study , almost 80% of CRM buyers today search for AI capabilities when deciding.

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CRM AI Invoicing Predictive Analytics 26

Intercom, Inc.

SEPTEMBER 9, 2022

Here are some of our favorite takeaways from the conversation: Neural networks have made significant headway in the past five years, and they’re now the best way to deal with unstructured data such as text, images, or sound at scale. AI has been quite overhyped in the past. The hype strikes back. Paul, how are you? Thank you.

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Machine Learning ML Unstructured Data AI 249

InteractionMetrics

JULY 10, 2023

Artificial Intelligence is rapidly infiltrating new markets, and the customer experience sector is no exception. While customer experience artificial intelligence is still nascent, AI for customer experience shows tremendous promise, both as a tool to measure experience and as a lever to improve it. It depends.

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Unstructured Data B2B AI Customer Experience 40

Intercom

MAY 31, 2023

Are you intrigued by the possibilities of AI but finding it difficult to get to grips with all the technical jargon? Our AI glossary will help you understand the key terms and concepts. If you’d like to get more of our content about AI and automation delivered to your inbox, be sure to subscribe to our regular newsletter.

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AI Machine Learning Artificial Intelligence Unstructured Data 72

Steven Van Belleghem

MAY 19, 2020

Most of the reactions below, mention automation as well, obviously: AI, analytics, chatbots, voice assistants, etc. Analytics and AI second: we apply analytics to interactions and processes, designing action plans based on insights. That will be a big part of the future of work and building a fantastic customer experience too.

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Contact Center Start-ups E-commerce Innovation 52

SugarCRM

MAY 3, 2021

For most companies using mediocre software, dark data can pose more risk than opportunity. But there’s light at the end of this data black hole: Artificial intelligence (AI) developers learned how to leverage unstructured data to generate predictive capabilities, helping companies utilize the unused data.

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Artificial Intelligence Unstructured Data AI Machine Learning 26