ECXO

JUNE 11, 2024

A Comprehensive Analysis of AI’s Impact on the Employee Experience by Ricardo Saltz Gulko As we have explored, AI is fundamentally transforming the employee experience, touching every aspect from recruitment and onboarding to learning, development, and day-to-day engagement.

Sentiment Analysis 334

Sentiment Analysis AI Predictive Analytics Machine Learning 334

Customer Think

APRIL 30, 2021

Staying on top of what customers are saying about your brand through voice and digital channels is a complex task that’s made simpler by artificial intelligence (AI) powered sentiment analysis.

Sentiment Analysis 101

Sentiment Analysis Artificial Intelligence AI Customer Experience 101

eglobalis

JULY 31, 2024

They offer functionalities like sentiment analysis, feedback loops, and predictive analytics, which help in identifying pain points and areas of improvement in real-time, thus fostering a more responsive and proactive approach to customer satisfaction. As AI evolves, chatbots will become better.”

Customer Experience 434

Customer Experience Social Media Predictive Analytics AI 434

Beyond Philosophy

JULY 18, 2020

The Big Mistake People Make with AI. Specifically, one would be wise to understand what AI is, how it works, and what problems it can solve for your business. Ghosh studies AI and its overlap with behavioral economics. There are many types of AI. AI is excellent at categorizing groups. Key Takeaways.

Artificial Intelligence 114

Artificial Intelligence Machine Learning Sentiment Analysis AI 114

Customer Experience Matrix

MAY 7, 2015

Anyone who has chatted with me in recent months knows that I’ve added the impending domination of humans by intelligent machines to my usual list of obsessions. This most definitely applies to marketing, where I found many artificial intelligence-based solutions once I began looking for them. Let’s look at each task in turn.

Artificial Intelligence 106

Artificial Intelligence AI Sentiment Analysis Predictive Analytics 106

TeamSupport

FEBRUARY 22, 2019

Artificial Intelligence (AI) is now everywhere in our lives and, the more information it’s given, the better it gets. This statement even applies to the business world, where a growing number of companies are leveraging AI each year to make more informed and timely business decisions.

Artificial Intelligence 69

Artificial Intelligence Sentiment Analysis AI Technology 69

Aquire

JULY 1, 2021

Conversational AI today is probably the closest technology has come to mimicking human interactions. In a world where businesses try to engage their customers on a personal level across digital touchpoints, virtual assistants and AI tools make effective (and cost-efficient) allies. But, the workings of AI are often complex.

AI 125

AI Artificial Intelligence Machine Learning ML 125

Callminer

APRIL 20, 2018

Machine learning and artificial intelligence (AI) are two technologies that have proven to be much more than passing trends for contact centers. Used together, machine learning and AI empower contact centers to analyze data and use it to make decisions to enhance the customer experience.

Contact Center 186

Contact Center Customer Experience Machine Learning Artificial Intelligence 186

Execs In The Know

AUGUST 12, 2024

Sentiment analysis offers a practical way for businesses to monitor and respond to customer emotions within seconds. What Is Sentiment Analysis? Zendesk defines sentiment analysis as a metric that businesses use to measure customer perceptions and feelings toward their brand.

Sentiment Analysis 52

Sentiment Analysis CX AI Machine Learning 52

Logicalware

JULY 26, 2023

Artificial Intelligence (AI) has transformed contact centres, improving customer experiences and operational efficiency. However, it’s important to recognise that AI is an umbrella term encompassing various subfields and techniques. What is Artificial Intelligence (AI)?

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Fonolo

MARCH 2, 2023

While the world was pivoting from on-site to hybrid and remote workspaces, contact centers were also embracing cloud technology and upskilling agents to be among the first-generation of AI-native workers. The rise of artificial intelligence and its impact on self-service was a huge topic of interest. And not a moment too soon.

Contact Center 141

Contact Center Artificial Intelligence Sentiment Analysis AI 141

ECXO

MARCH 24, 2024

1710668672319 AI in Customer Experience – should I stay, or should I go? Everyone is talking about Artificial Intelligence (AI) and how it has emerged as one of the most significant technological innovations in recent years, revolutionizing various industries and opening up a world of new possibilities.

AI 156

AI Customer Experience Social Media Machine Learning 156

Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. Generative AI and other cutting-edge technologies provide unprecedented avenues (and speed!)

Voice of the Customer 98

Voice of the Customer VOC AI Artificial Intelligence 98

CSAT.AI

SEPTEMBER 25, 2017

Real-world use cases that demonstrate how artificial intelligence can help you gauge customer sentiment and which customers are at risk for cancellation are here. Artificial Intelligence Can Help Predict Customer Churn. AI has successfully been implemented in this scenario as well when combined with data sets.

Artificial Intelligence 59

Artificial Intelligence Predictive Analytics Unstructured Data Sentiment Analysis 59

CSAT.AI

SEPTEMBER 22, 2022

How a Conversational AI interaction works How CAI can Help You and Your CSAs Key KPIs to Measure The Importance of Transparency, Sentiment and AI Evolution. Conversational AI (CAI) helps with the scaling of personalized customer attention and interaction sought across industries. How a Conversational AI Interaction Works.

AI 101

AI Sentiment Analysis Machine Learning CX 101

Lumoa

JANUARY 8, 2024

And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). AI tools are changing the way we analyze customer feedback. The market reacts, and reviews pour in.

Sentiment Analysis 147

Sentiment Analysis Text Analytics ML Machine Learning 147

Comm100

DECEMBER 16, 2024

A sector that once relied on phone calls and long email threads has shifted to a world of instant messaging, AI chatbots, and automated systems designed to meet customer needs faster than ever before. Knowledge base AI-enhanced knowledge bases offer instant access to frequently asked questions and helpful resources.

Customer Service 52

Customer Service Sentiment Analysis AI Social Media 52

TeamSupport

SEPTEMBER 21, 2018

More companies are incorporating artificial intelligence (AI) into their customer support teams to improve relationships. Further, AI is able to assist these teams in ways not previously possible. With this said, let’s evaluate five ways you can use AI to support your support team…. This is where AI helps.

Sentiment Analysis 74

Sentiment Analysis AI Artificial Intelligence Transportation 74

Intercom

JANUARY 16, 2024

The future of customer service is human + AI. A future where human intelligence and artificial intelligence combine to make customer service remarkable. In March of last year – in pursuit of this future – we released our breakthrough AI chatbot, Fin. What’s next for Fin?

AI 98

AI Customer Service Artificial Intelligence Sentiment Analysis 98

TeamSupport

JULY 13, 2023

With the advent of this solution, a massive wave of influence has sparked, prompting businesses everywhere to explore ways to leverage AI of this nature. In our realm, businesses are looking to use AI technology to improve their operations, provide exceptional service, and increase customer support efficiency.

B2B 98

B2B AI Sentiment Analysis Customer Satisfaction 98

CommBox

JULY 11, 2024

Introduction to AI Customer Service In the 1950s, John McCarthy, known as the founding father of Artificial Intelligence, coined the term. In the early days, the main goal was to explore whether AI machines could simulate specific characteristics of human intelligence and logic-solving.

Sentiment Analysis 52

Sentiment Analysis Artificial Intelligence AI Predictive Analytics 52

Zendesk

MAY 9, 2023

We are challenged to do more with less, but change can also represent opportunity—and it’s possible now to increase efficiency by leveraging new technologies like artificial intelligence (AI) and generative AI. Zendesk AI is pre-trained and leverages the billions of service interactions we have available to us.

AI 97

AI CX Artificial Intelligence Sentiment Analysis 97

Intercom

JULY 13, 2023

How big is the AI revolution in the customer service space, really? “My advice to other leaders in the space is that if you are not thinking about how to apply AI in your business, it’s a huge missed opportunity” That is a difficult transition for customer service leaders to make, but AI is suddenly making it a reality.

AI 90

AI ML Artificial Intelligence Sentiment Analysis 90

Experience Investigators

OCTOBER 3, 2023

With the help of artificial intelligence and a few less technical approaches, you can greatly improve your customer experience by listening to unspoken feedback. Thanks to powerful artificial intelligence capabilities, this customer feedback is now easier to find—and increasingly useful for making real-time changes to your strategy.

Sentiment Analysis 98

Sentiment Analysis Artificial Intelligence Social Media Hospitality 98

Logicalware

NOVEMBER 23, 2023

It’s safe to say that AI has been on everyone’s lips throughout 2023. In fact, it has been so ubiquitous that Collins dictionary even named AI the word of the year in 2023. Yet, a burning question remains; What does the future hold for AI? AI is not a passing trend; it’s here to stay.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Execs In The Know

OCTOBER 14, 2024

What is AI customer feedback analysis? AI customer feedback analysis uses artificial intelligence to gather, analyze, and present valuable insights from customer feedback. The good news is that you don’t need to be a mind reader to understand them—you just need artificial intelligence (AI).

Customer Feedback 52

Customer Feedback AI Artificial Intelligence Sentiment Analysis 52

Beyond Philosophy

AUGUST 25, 2022

For those who read this newsletter, you know that Customer Science is where we have a convergence of artificial intelligence (AI), data, and behavioral sciences. Triant says the first thing to understand is that AI and machine learning toolsets can create these proactive experiences. So, What Do You Do with This?

Contact Center 147

Contact Center Artificial Intelligence Sentiment Analysis Start-ups 147

Comm100

OCTOBER 19, 2022

These chatbots have artificial intelligence (we’ll talk more about that in a bit) and respond to questions as if they were real people. Rule-based and AI-based. AI-based chatbots, on the other hand, are equipped with a digital brain–known as artificial intelligence. 1 AI-based Chatbots. . #1

Sentiment Analysis 98

Sentiment Analysis Artificial Intelligence Omnichannel AI 98

Intercom

MAY 31, 2023

Are you intrigued by the possibilities of AI but finding it difficult to get to grips with all the technical jargon? Our AI glossary will help you understand the key terms and concepts. If you’d like to get more of our content about AI and automation delivered to your inbox, be sure to subscribe to our regular newsletter.

AI 72

AI Machine Learning Artificial Intelligence Unstructured Data 72

Ameyo Callversations

MARCH 2, 2022

There is no question that Artificial intelligence has taken the world by storm. However, no matter where you go, whatever you do, Artificial intelligence has some minor or significant role to play. Even implementation of ai in contact centers helps agents to ease their tasks and help them perform better.

Contact Center 52

Contact Center Artificial Intelligence AI Sentiment Analysis 52

TeamSupport

DECEMBER 7, 2018

It’s no surprise that AI (Artificial Intelligence) is really starting to make an impact in the customer service industry. Sure, the “chat bot” comes to mind immediately, but even that has taken a backseat to larger uses of AI which still involve (and improve upon) the human element. Here are a few ways….

AI 74

AI Customer Service Artificial Intelligence B2B 74

Win the Customer

AUGUST 8, 2023

Artificial Intelligence (AI) can be a transformative tool for businesses to collect, analyze, and act upon customer feedback in real-time, leading to continuous improvement in customer experience. AI, on the other hand, can process large volumes of feedback in real-time, identifying patterns and sentiments accurately.

Customer Feedback 52

Customer Feedback Sentiment Analysis AI Artificial Intelligence 52

SugarCRM

JANUARY 3, 2022

Customer Data + AI: Creating Personalized, Empathetic Customer Experiences. The challenge is that with the rise of the digital economy, marketers are swimming in copious amounts of customer data to interpret and inform personalized, empathic communications —an unfair match for the human brain without the help of artificial intelligence (AI).

AI 52

AI Sentiment Analysis Artificial Intelligence CX 52

Experience Investigators

MAY 7, 2024

Why Customer Experience Leaders Need to Develop an AI Strategy Today (Even if You’re Not Ready) Artificial intelligence is so ingrained in our daily lives that it’s now unavoidable — and evolving rapidly! As customer experience leaders, it’s our responsibility to learn how we can apply AI to transform our customer experiences.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Experience 52

Zonka Feedback

DECEMBER 26, 2023

The future of surveys is here, powered by AI! In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. TL;DR Ditch boring surveys, embrace AI magic! Go beyond words.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Hodusoft

AUGUST 29, 2024

The Current State of AI in BPO Contact Centers Do you know Artificial Intelligence (AI) is currently the hottest trend in various industries? The market for AI is growing steadily with no signs of slowing down. What is AI? Definition and Types of AI What is Artificial Intelligence?

Contact Center 52

Contact Center AI Artificial Intelligence Compliance 52

CommBox

JULY 18, 2024

This is where AI help create p ersonalised customer experiences. She wants to explore how Artificial Intelligence can help make digital interactions feel more human. Despite these challenges, Jane sees a bright future in AI’s rise. Excited to harness AI’s potential, Jane starts her first AI project.

AI 52

AI Sentiment Analysis Customer Experience Artificial Intelligence 52