The Customer Service Blog

JANUARY 11, 2023

In addition, other common themes discussed by the Group include transport, the skills agenda, Artificial Intelligence (AI), data and employability. Members are drawn from across the political spectrum and they debate the impact of customer service on economic growth, business performance and public services.

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Customer Service Artificial Intelligence Transportation AI 77

Steven Van Belleghem

APRIL 27, 2021

It works with governments, banks, insurers and telco players in order to make transportation and transactions safer, more affordable, and more reliable. Marriott International, then, has a partnership with Grab as well: it integrates its platform across its service portfolio, including food delivery, payments, transport, and advertising.

Customer Experience 104

Customer Experience Transportation Artificial Intelligence Government 104

CSAT.AI

MAY 15, 2018

Mention Artificial Intelligence (AI) to many and it still conjures images of sci-fi films with robots plotting to take over the world. AI is changing the current customer service sector, but AI has been around longer than most people realize. We Already use AI. AI has evolved. AI Solves Problems.

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AI Artificial Intelligence Customer Service Machine Learning 52

Execs In The Know

JANUARY 23, 2024

Using Technology to Support Workers – Not Replace Them At the same time the surge in artificial intelligence (AI) capabilities has inspired both optimism and trepidation among technology industry leaders. AI is poised to have a similar effect today, reshaping the labor market in unexpected ways. helping people.

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AI Artificial Intelligence Contact Center Transportation 52

Execs In The Know

FEBRUARY 7, 2024

.” The idea of a talking, decision-making artificial intelligence like KITT wasn’t just cool; it felt like a peek into the future. I daydreamed about someday being Michael Knight, teaming up with my AI sidekick to make a difference. Guest post written by Jeff Fettes, Founder and CEO of Laivly.

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Artificial Intelligence Customer Experience Transportation Contact Center 52

ProProfs

DECEMBER 27, 2019

Artificial Intelligence and Machine Learning are gaining widespread adoption in the past few years. In this blog, we’ll discuss how ML and AI are transforming the education system. Thanks to Artificial Intelligence and Machine Learning, the education sector across the world is no more confined to a physical classroom.

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Machine Learning Education ML AI 52

Neosperience

FEBRUARY 27, 2023

Artificial Intelligence for personalized tourism Artificial Intelligence is opening up new scenarios in several application sectors, including tourism. These forms of AI can answer travelers’ questions and help them book flights, hotels and activities.

Innovation 52

Innovation Technology Technology Artificial Intelligence 52

Zendesk

NOVEMBER 3, 2023

Recent technological breakthroughs have introduced generative AI to the masses, putting it on a faster track to popularity than the World Wide Web. According to the Zendesk Customer Experience Trends Report 2023 , 65 percent of business leaders believe the AI they use is becoming more natural and human-like—and it’s only going to get better.

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AI Machine Learning Artificial Intelligence ML 52

DMG Consulting

MAY 21, 2020

Startups and large enterprises are investing billions in artificial intelligence (AI) and automation-based initiatives that will change the way we live our lives and conduct business over the next ten to twenty years. A new generation of flexible, AI-based WFM solutions will emerge to support this.

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Contact Center Artificial Intelligence Transportation Outlook 48

DMG Consulting

APRIL 20, 2020

The new generation of real-time, adaptive, intraday management solutions are constantly on and continuously calculating agent requirements; they take into account real-time changes in volumes and staffing levels due to agents calling in sick, coming in late or not being able to get in at all due to cancelled public transportation. .

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Contact Center Artificial Intelligence Transportation Gaming 48

DMG Consulting

JANUARY 3, 2020

Start-ups and large enterprises are investing billions in artificial intelligence (AI) and automation-based initiatives that are going to change the way we live our lives and conduct business over the next 10 – 20 years. After decades of claiming to need highly knowledgeable workers, enterprises will act.

Contact Center 48

Contact Center Artificial Intelligence Transportation Outlook 48

Steven Van Belleghem

DECEMBER 16, 2019

Screens will become scarce and what follows from this ubiquitous “primordial soup” (as my friend Mickey McManus from Autodesk calls it) of technologies – cameras, sensors and AI – will completely change how we behave, and how we buy. Everything around us will become, receive and give information.

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Technology Technology Artificial Intelligence Customer Experience 52

SugarCRM

JANUARY 22, 2018

“AI is one of the most important things that humanity is working on. To his credit, Pichai did go on to explain that AI, much like electricity and fire, needs to be harnessed so its power can be used for good, while simultaneously being aware its downsides. We now have transportation, lodging and our next meal right at our fingertips.

Transportation 51

Transportation AI Government Innovation 51

Steven Van Belleghem

NOVEMBER 26, 2018

Artificial Intelligence capabilities are moving quickly into the realms of influencing your day-to-day customer experience. In 2018, we started to see how prediction (AI-based) can become part of the toolkit of all companies. This like is the Wright Brothers moment for autonomous transportation.

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E-commerce Customer Experience Retail Entertainment 52

Steven Van Belleghem

MAY 19, 2020

Most of the reactions below, mention automation as well, obviously: AI, analytics, chatbots, voice assistants, etc. Nobody is arriving late because they were stuck in traffic or the public transport was delayed. Analytics and AI second: we apply analytics to interactions and processes, designing action plans based on insights.

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Contact Center Start-ups E-commerce Innovation 52

Execs In The Know

MARCH 13, 2023

Turo is a car sharing app that allows car owners to rent out their vehicles to people in need of transportation. It is the world’s largest car sharing marketplace and has been named Fast Company’s 10 Most Innovative Companies in Transportation. Turo works by connecting car owners with people in need of transportation.

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Transportation Non-Profits Sports Hospitality 88