AI, B2B and Connecticut - Tech Customer Success

MadKudu’s Francis Brero on how AI can boost your conversational support

Intercom, Inc.

APRIL 15, 2021

And so naturally, he’s got some strong opinions about automation, AI, and how they can help you create better experiences for both potential and existing customers. Adjust expectations around AI. That’s a good thing – too much AI can be, well, creepy.) Are automation and AI b t? Put in the work with your customers.

AI Start-ups B2B Predictive Analytics

How to prove the value of your customer experience programs – actionable advice from CX expert Jim Tincher

Intercom

APRIL 20, 2023

In his most recent book, Do B2B Better: Drive Growth Through Game-Changing Customer Experience , he set out to understand the differences between those who can prove that a better customer experience equals better business versus the ones who are just hoping it’ll happen. And so, CX programs often end up getting cut. Short on time?

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Tech Customer Success

MadKudu’s Francis Brero on how AI can boost your conversational support

How to prove the value of your customer experience programs – actionable advice from CX expert Jim Tincher

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