Adrian Swinscoe

MAY 1, 2024

Don joins me today to talk about the […] The post The Generative AI landscape: The good, the bad and the boring – Interview with Don Schuerman of Pega first appeared on Adrian Swinscoe. Today’s interview is with Don Schuerman, the CTO and Vice President of Product Strategy and Marketing at Pegasystems.

AI 231

AI Artificial Intelligence Business Growth Customer Satisfaction 231

Win the Customer

DECEMBER 21, 2024

Artificial intelligence (AI) offers a powerful toolkit to achieve these goals, enabling you to anticipate customer needs, personalize interactions, and deliver proactive support. Data Collection & Analysis: The Foundation of AI-Powered CX The first step in leveraging AI for customer experience (CX) is to build a solid foundation of data.

AI 59

AI Artificial Intelligence Social Media Machine Learning 59

Intercom

APRIL 3, 2025

Traditionally, scaling support meant simply adding headcount, creating a linear relationship between business growth and support costs. With AI agents like Fin, you can break free from these constraints. The real cost: Slowed-down business growth, player churn due to poor experiences, damaged brand reputation.

Gaming 52

Gaming AI Start-ups Business Growth 52

Intercom, Inc.

MARCH 17, 2021

Jean-Bernard Baptiste is a Senior Manager of Customer Support at HubSpot , a platform built to enable business growth across marketing, sales, and customer service. The post Success at scale: HubSpot’s Jean-Bernard Baptiste on unlocking business growth through great customer experiences appeared first on Inside Intercom.

Business Growth 138

Business Growth Customer Experience Start-ups Social Media 138

ECXO

MARCH 24, 2024

1710668672319 AI in Customer Experience – should I stay, or should I go? Everyone is talking about Artificial Intelligence (AI) and how it has emerged as one of the most significant technological innovations in recent years, revolutionizing various industries and opening up a world of new possibilities. This feeds our ego.

AI 156

AI Customer Experience Social Media Machine Learning 156

Hodusoft

OCTOBER 17, 2024

How AI and Omnichannel Support Elevate Customer Service in Call Center “Just as electricity transformed almost everything 100 years ago, today I actually have a hard time thinking of an industry that I don’t think Al (Artificial Intelligence) will transform in the next several years.”

Omnichannel 52

Omnichannel AI Customer Service Contact Center 52

Zendesk

MARCH 13, 2024

Zendesk announced today that it will acquire Ultimate, an industry-leading provider of service automation, to deliver the most complete AI offering for customer experience (CX) in the market. The latest CX Trends data shows that unprecedented demand for AI is driving up the speed and frequency of customer engagement.

AI 138

AI CX Business Growth Innovation 138

ECXO

DECEMBER 4, 2024

By understanding these contrasts, businesses can tailor their customer success initiatives to align with industry-specific demands, ultimately enhancing the customer experience and driving business growth. This interaction can be scaled using automation tools and AI, making it easier to manage a larger customer base.

Manufacturing 156

Manufacturing Customer Satisfaction Net Promoter Score B2B 156

Totango

MAY 17, 2024

Some believe AI is overhyped. A recent poll taken during the Higher Logic Super Forum SPARK conference in April says 61% of CS professionals sometimes use AI platforms alongside other systems, while 11% always leverage AI in various instances and workflows. But there are proven, compliant ways to drive impact with AI today.

Innovation 101

Innovation AI Start-ups Government 101

Intercom

JANUARY 20, 2025

Here, we dive into the key areas that make Fin the standout AI agent for fintech companies. Fin AI Agent can deliver value straight away by resolving the bulk of these issues, and freeing up more bandwidth for the human support team to focus on more complex topics.

Customer Service 91

Customer Service Compliance AI Education 91

Adrian Swinscoe

APRIL 23, 2024

The research found that […] The post New Adobe research: Generative AI is changing what consumers expect from brands first appeared on Adrian Swinscoe. About a year ago, I spoke to Luc Dammann, President EMEA at Adobe, about some new research that Adobe had just published.

AI 147

AI Artificial Intelligence Business Growth Technology 147

Execs In The Know

AUGUST 5, 2024

Artificial intelligence (AI) is transforming industries with its innovative capabilities, particularly in customer experience (CX). From enhancing personalization to improving service efficiency, AI offers significant benefits. Operational Efficiency: AI automates processes and scales personalization efforts, driving business growth.

AI 97

AI Artificial Intelligence CX VOC 97

Retently

MARCH 11, 2025

Their work directly impacts business growth by reducing complaints, improving support efficiency, and enhancing customer retention, they drive higher revenue and lower churn. CX Managers arent just fixers but business growth drivers. Can we automate responses without losing that personal touch? The challenge?

CX 116

CX Customer Experience Net Promoter Score NPS 116

Totango

NOVEMBER 26, 2024

Big or small, it’s time to put AI-enabled actions into workflows and empower individuals to learn with these new tools. Measure outcomes from AI-driven enhancements. Unfortunately, we, as an industry, have made AI feel like a mountain to climb versus a path to navigate. Key takeaways : It’s time to take action.

AI 62

AI Start-ups Engineering Business Growth 62

ECXO

APRIL 28, 2021

Customer Success – Sowing the Seeds for Mutual Growth. While the role of customer success is not new, it has rapidly become mainstream as companies now recognize its contribution to business growth. These insights are hydrating products, services and content to continually nurture customers for sustained growth.

B2C 290

B2C CX B2B Business Growth 290

ECXO

APRIL 29, 2024

A solution that can turn every customer interaction into a delightful experience, foster brand loyalty, and ultimately drive business growth. They’ve employed AI, machine learning, and data analytics to gain deeper insights into customer behavior and deliver personalized experiences.

CX 283

CX Innovation Machine Learning Technology 283

Beyond Philosophy

JULY 27, 2023

So, what about AI? As one of the Top Voices on LinkedIn, I have been collaborating with other Top Voices to help authenticate articles written by AI. In a way, the AI article brings it 80 percent of the way, and we take it the last 20 percent. That said, not everyone appreciates the contribution of AI. Click here.

Business Growth 78

Business Growth AI Start-ups 78

Totango

SEPTEMBER 22, 2022

SaaS Tools to Jumpstart Your Business Growth: Five Essential Apps. Software-as-a-Service ( SaaS ) tools automate your business functions, fueling your growth by increasing efficiency. Here we’ll guide you through the essential SaaS tools you need for business growth. SaaS Customer Success Tool.

Business Growth 71

Business Growth CRM Social Media Sales 71

Totango

NOVEMBER 21, 2024

Introducing the Game-Changer: Totango Unison Meet Unison, a groundbreaking AI-driven solution designed to revolutionize data management while empowering teams to anticipate customer needs and cultivate deeper relationships. This foresight transforms customer success strategies from reactive to proactive, ensuring sustainable business growth.

AI 62

AI Gaming Actionable Insights Sales 62

Win the Customer

NOVEMBER 20, 2024

As businesses increasingly rely on digital channels to interact with customers, the importance of empathy in customer service has never been greater. By prioritizing empathy, companies can foster stronger relationships, improve customer satisfaction, and ultimately drive business growth. What is Empathy in Customer Service?

Net Promoter Score 59

Net Promoter Score Artificial Intelligence Social Media Business Growth 59

Beyond Philosophy

MAY 31, 2024

AI is a significant development in experience management, but many organizations need help with its implementation. While experimenting with AI, like ChatGPT, offers a glimpse of its potential, it’s challenging to understand how AI fits into the broader tech stack and business systems. The post The AI Race Is On!

AI 88

AI Business Growth Technology Technology 88

Intercom, Inc.

APRIL 15, 2021

And so naturally, he’s got some strong opinions about automation, AI, and how they can help you create better experiences for both potential and existing customers. Adjust expectations around AI. That’s a good thing – too much AI can be, well, creepy.) Are automation and AI b t? Getting real about AI.

AI 118

AI Start-ups B2B Predictive Analytics 118

Zonka Feedback

AUGUST 23, 2024

In the world of sci-fi movies, AI often takes center stage as the ultimate futuristic tool—think of Iron Man’s JARVIS anticipating every need or Her’s Samantha crafting conversations so personal, they blur the line between human and machine.

Business Growth 52

Business Growth AI Customer Experience Artificial Intelligence 52

Intercom, Inc.

AUGUST 13, 2020

Our Senior Managing Editor Fiona Lee sat down with Yoli to learn exactly how embracing a conversational mindset has accelerated the company’s growth. This is Scale , Intercom’s podcast series on driving business growth through customer relationships. Listen to the full episode above or get Yoli’s key takeaways below.

Social Media 209

Social Media AI Sales B2B 209

Uniphore

NOVEMBER 18, 2021

feel is invaluable to business growth. Emotional Intelligence: An Overview While it may sound like a loose plot for the latest artificial intelligence (AI) Hollywood blockbuster, using machines to understand customer emotion is now very much a reality. Amazon is honing its Alexa AI tool ?to An emotion AI system is also?capable

CX 162

CX Artificial Intelligence AI Business Growth 162

CommBox

SEPTEMBER 13, 2021

Businesses are widely deploying AI-powered service chatbots to improve customer service and increase sales. Businesses providing a better customer experience could grow their revenue, as 86% of customers are willing to pay 13%-18% more for a better customer experience. Use chatbots to drive business growth. (©

Sales 98

Sales AI Healthcare Omnichannel 98

Adrian Swinscoe

JULY 1, 2024

Today’s interview is with Dr Peter van der Putten, who is Director of the AI Lab at Pega and assistant professor of AI at Leiden University […] The post We’ve only just scratched the surface of artificial intelligence – Interview with Peter van der Putten of Pega first appeared on Adrian Swinscoe.

Artificial Intelligence 147

Artificial Intelligence AI Business Growth Customer Experience 147

ECXO

JULY 26, 2023

AI, automation and machine learning mean solutions are available to meet these expectations – at scale. Choose a solution that can handle large volumes of real-time data and scale with your business growth. As we mentioned earlier, customers know the value of their data. They want to be seen as individuals.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

CommBox

SEPTEMBER 20, 2021

From a business perspective, 69 % of decision-makers see self-service as a significant part of their service strategy. In 2019, Gartner stated that 91% of organizations plan to deploy AI in self-service within three years. Commbox self-service solutions allow your business to: Provide smart self-service using bots and navigators.

AI 96

AI Customer Service B2C Real Estate 96

Intercom

APRIL 29, 2025

As AI becomes more embedded in our everyday lives, its more important than ever that the tools we use are trustworthy, secure, and compliant with legal and ethical standards. ISO 42001 is an international standard that ensures organizations are managing AI systems responsibly, and that AI is being developed and used ethically and safely.

52

52

Ameyo Callversations

MAY 4, 2022

AI and ML automation: When customers connect with your contact center, they want a quick response and resolution to their issues. Moreover, AI bots are devoid of any emotions. The post Leveraging The Benefits Of Cloud Communication For Business Growth? appeared first on Ameyo.

Business Growth 52

Business Growth Contact Center Artificial Intelligence ML 52

Adrian Swinscoe

AUGUST 27, 2024

Today’s interview is with Vivek Sharma, Chief Executive Officer & Co-Founder of Movable Ink, which empowers marketers with scalable, omnichannel personalization through data activation and AI […] The post Print-era thinking is holding personalization efforts back – Interview with Vivek Sharma on Movable Ink first appeared on Adrian Swinscoe.

Omnichannel 147

Omnichannel AI Artificial Intelligence Business Growth 147

Intercom, Inc.

OCTOBER 22, 2020

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. And this will be powered by the emergence of new, more sophisticated, AI-powered tools. According to Nate, the future of CX will see the voice of the customer getting even louder.

CX 218

CX Voice of the Customer Close the Loop Sentiment Analysis 218

SurveySensum

JUNE 24, 2023

Increases Profitability and Business Growth Good customer experience plays a crucial role in customer loyalty, resulting in low churn and lower retention costs, which ultimately increase the profitability of a business. Once the data has been gathered, analyze it to find trends, patterns, and areas that need attention.

Customer Satisfaction 52

Customer Satisfaction Business Growth Net Promoter Score Text Analytics 52

Zendesk

MARCH 7, 2022

It was not long ago that buzzwords like AI, automation and omnichannel struck a similar chord. The technology existed – and so did the curiosity – but what did it look like for businesses? AI & Automation. AI, chatbots, and buzzwords. Jump to a section. Live chat or messaging? Real customer stories.

AI 98

AI Net Promoter Score Artificial Intelligence Retail 98

Customer Think

MARCH 27, 2023

Enlighten Actions revolutionizes use of data and generative AI to pinpoint brand-specific actions to drive business growth

AI 59

AI Business Growth CX 59

Totango

JANUARY 3, 2024

With Totango, businesses can integrate data to get a 360° view of customer health, collaborate to manage their customer portfolio , engage with customers when and where it matters, monitor and improve the metrics that matter , and scale CS faster with the power of people + AI.

Business Growth 119

Business Growth Innovation AI Start-ups 119