Totango

NOVEMBER 26, 2024

Big or small, it’s time to put AI-enabled actions into workflows and empower individuals to learn with these new tools. Measure outcomes from AI-driven enhancements. Unfortunately, we, as an industry, have made AI feel like a mountain to climb versus a path to navigate. Key takeaways : It’s time to take action.

AI 62

AI Start-ups Engineering Business Growth 62

Intercom, Inc.

AUGUST 13, 2020

Our Senior Managing Editor Fiona Lee sat down with Yoli to learn exactly how embracing a conversational mindset has accelerated the company’s growth. This is Scale , Intercom’s podcast series on driving business growth through customer relationships. It’s now one of the most cost-effective. As she explains it: .

Social Media 209

Social Media AI Sales B2B 209

Totango

SEPTEMBER 22, 2022

SaaS Tools to Jumpstart Your Business Growth: Five Essential Apps. Software-as-a-Service ( SaaS ) tools automate your business functions, fueling your growth by increasing efficiency. This promotes higher customer satisfaction and retention, elevating sales and increasing revenue. SaaS Customer Success Tool.

Business Growth 71

Business Growth CRM Social Media Sales 71

ECXO

JULY 26, 2023

As we mentioned earlier, customers know the value of their data. AI, automation and machine learning mean solutions are available to meet these expectations – at scale. According to McKinsey , organisations that leverage real-time data to personalise customer interactions can achieve revenue and retention by 10 to 30%.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

CommBox

SEPTEMBER 13, 2021

Businesses are widely deploying AI-powered service chatbots to improve customer service and increase sales. The majority of industry leaders (81%) said the pandemic changed their technological needs and 73% see it affected how they interact with customers. . Use chatbots to drive business growth. (©

Sales 98

Sales AI Healthcare Omnichannel 98

Intercom, Inc.

APRIL 15, 2021

And so naturally, he’s got some strong opinions about automation, AI, and how they can help you create better experiences for both potential and existing customers. Adjust expectations around AI. That’s a good thing – too much AI can be, well, creepy.) Put in the work with your customers. Are automation and AI b t?

AI 118

AI Start-ups B2B Predictive Analytics 118

Intercom, Inc.

OCTOBER 22, 2020

As he puts it: In the latest episode in our Scale series, Intercom’s Dee Reddy caught up with Nate to learn how to tune in to the voice of the customer, and how a holistic approach to customer experience can be the ultimate brand differentiator. According to Nate, the future of CX will see the voice of the customer getting even louder.

CX 218

CX Voice of the Customer Close the Loop Sentiment Analysis 218

Adrian Swinscoe

MARCH 18, 2025

Todays podcast is with Shafqat Islam, President at Optimizely, who joins me to talk about a new research report they have just published called Tested to [] The post Testing and experimentation is everyones problem Interview with Shafqat Islam of Optimizely first appeared on Adrian Swinscoe.

Artificial Intelligence 162

Artificial Intelligence Business Growth Customer Relationship AI 162

Adrian Swinscoe

OCTOBER 15, 2024

Abraham and Harvard Business School Senior Lecturer David C. Today’s interview is with Boston Consulting Group Senior Partner Mark F. They join me today to […] The post The five promises of personalization – Interview with Mark Abraham and David Edelman first appeared on Adrian Swinscoe.

Artificial Intelligence 147

Artificial Intelligence Business Growth Customer Relationship Customer Retention 147

Customer Think

JULY 23, 2024

Credit:Pixabay Customer Relationship Management (CRM) systems have evolved dramatically over the past few decades. From simple databases used to track customer interactions, they have transformed into sophisticated platforms that harness cutting-edge technologies to enhance customer experiences and drive business growth.

CRM 59

CRM Technology Technology Artificial Intelligence 59

Ameyo Callversations

MAY 4, 2022

Appropriately implemented, cloud technologies can improve customer experience, manage customer relationship agents better, and improve operational efficiency. Cloud communications platforms are rising in popularity due to their advantages in managing customer service operations efficiently. appeared first on Ameyo.

Business Growth 52

Business Growth Contact Center Artificial Intelligence ML 52

Adrian Swinscoe

DECEMBER 20, 2024

Todays podcast is with Daphne Robertson, the VP of Customer Experience and Operations at #paid, a creator marketplace where brands and creators connect, collaborate and measure [] The post The impact of influencer marketing on customer experience Interview with Daphne Robertson of #paid first appeared on Adrian Swinscoe.

Customer Experience 147

Customer Experience Artificial Intelligence Business Growth Customer Relationship 147

Zendesk

MARCH 7, 2022

It was not long ago that buzzwords like AI, automation and omnichannel struck a similar chord. The technology existed – and so did the curiosity – but what did it look like for businesses? With customer experience as a key differentiator, here is how growing companies are benefiting. AI & Automation.

AI 98

AI Net Promoter Score Artificial Intelligence Retail 98

Intercom, Inc.

MARCH 16, 2021

A modern conversational support tool, like Intercom , will automatically surface your customers’ most common issues and pressing questions to your team – removing the need to manually tag conversations or go digging for details. Better customer relationships and a more efficient, cost-effective support machine await ??.

E-commerce 201

E-commerce Education Customer Satisfaction Start-ups 201

Intercom, Inc.

SEPTEMBER 30, 2021

There’s amazing research and work getting done, and there’s this amazing technology and AI, but the hard part is to actually make that accessible and scalable and get it in the hands of people who really, really need it. This is Scale , Intercom’s podcast series on driving business growth through customer relationships.

Healthcare 223

Healthcare Start-ups Artificial Intelligence AI 223

Gainsight

AUGUST 20, 2024

AI for customer success (CS), as well as AI for customer service, customer education, and customer relationship management (CRM) is evolving at a remarkable pace. Gartner concurs, reporting that companies deploying AI as a business tool are projected to surpass 60% by the end of 2024.

AI 52

AI Predictive Analytics Machine Learning Innovation 52

Gainsight

OCTOBER 4, 2024

As a customer success (CS) leader, I’ve witnessed firsthand the transformative power of artificial intelligence in our industry. The rapid evolution of AI technology is reshaping how we engage with customers, manage our teams, and drive business growth.

AI 52

AI Artificial Intelligence Actionable Insights Gaming 52

Gainsight

OCTOBER 4, 2024

As a customer success (CS) leader, I’ve witnessed firsthand the transformative power of artificial intelligence in our industry. The rapid evolution of AI technology is reshaping how we engage with customers, manage our teams, and drive business growth.

AI 52

AI Artificial Intelligence Actionable Insights Gaming 52

Intercom, Inc.

MARCH 22, 2022

Across marketing, sales, and support, there are countless customer engagement opportunities that allow you to acquire, retain, and nurture more customers, creating long-lasting customer relationships that drive growth. The Engagement OS is a unified platform for all customer-facing teams to use together.

Omnichannel 129

Omnichannel Touchpoint Sales Engineering 129

SugarCRM

APRIL 14, 2022

Clare shares her thoughts on addressing lead and revenue generation: “By marrying artificial intelligence (AI) innovations with customer intent data, organizations can take sales and marketing efforts to the next level and at scale. This marriage of insights creates a powerful data relationship.

Business Growth 48

Business Growth Artificial Intelligence ML CRM 48

SurveySensum

FEBRUARY 7, 2025

Sync your NPS data with your CRM or business systems, and set workflows that automatically send surveys after critical events, like a purchase or customer service interaction. SurveySensum takes this automation a step further with its AI-powered capabilities. The beauty of this? Let’s look at three major integrations: 1.

NPS 52

NPS Customer Feedback Outlook E-commerce 52

SurveySensum

DECEMBER 4, 2024

This CX metric has the ability to gauge customer loyalty and predict business growth. Using NPS in finance industry can get to the heart of why customers would or wouldn’t recommend them to others. And an NPS score can be from -100 to 100 and can provide insights into a bank’s overall customer experience.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

Hodusoft

JANUARY 30, 2025

An omnichannel contact center solution empowers businesses to meet these expectations by unifying all communication channels into a single platform, ensuring consistent interactions and personalized support at every touchpoint. Enhanced customer satisfaction, improved retention rates, and stronger brand loyalty that drives business growth.

Contact Center 52

Contact Center Omnichannel Social Media Retail 52

SurveySensum

OCTOBER 16, 2024

Business Survey Questions For Customer Loyalty If you want to measure how committed and satisfied customers are with your brand or product, go for business survey questions for customer loyalty. The insights from these will allow you to identify key factors driving retention and strengthen customer relationships.

Text Analytics 52

Text Analytics Customer Satisfaction Customer Loyalty Customer Service 52

CommBox

NOVEMBER 22, 2022

If the self-service app cannot efficiently handle a query, or worse, doesn’t work at all, the customer will have no other option but to pick up the phone. . When used correctly, the combination of an AI chatbot and a live agent in the loop, both available to customers on business messaging apps, can greatly enhance the CX.

CX 98

CX E-commerce Net Promoter Score NPS 98

Lumoa

FEBRUARY 9, 2023

more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. informing the customer more often about how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

CommBox

JUNE 30, 2024

Being customer-obsessed is not just another “in” word of the moment; it’s an essential part of your business’s strategy if your mission is to stay ahead of the competition and stand out in a competitive market. Are You Customer Centric? Does your customer-centric approach need to be enhanced?

E-commerce 52

E-commerce AI Social Media Touchpoint 52

Hodusoft

DECEMBER 26, 2024

Growing Popularity of Chatbots An online poll conducted by Gartner between January and February 2022 revealed that 27 out of 50 respondents said that they are using some form of chatbot, Virtual Customer Assistant (VCA) or other types of conversational AI platforms for customer-facing applications.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

ClearAction

DECEMBER 31, 2017

Ask 10 companies what their customer experience strategy is and you’ll likely get 10 very different combinations of alphabet soup*: CJM, CRM, VoC, UX, FCR, NPS, AI, self-service, digital marketing, word-of-mouth, customer success, retention programs, loyalty programs, and so forth. Strategy Prerequisite #5: Drive ROI.

Customer Experience 79

Customer Experience Net Promoter Score Customer Journey Map VOC 79

Aquire

AUGUST 9, 2021

At the end of the day, CCM increases the efficiency of communication and helps find better ways to engage customers. That way companies can improve their communication strategy and so strengthen customer relationships. You might well be thinking that this all sounds an awful lot like customer relationship management.

Social Media 98

Social Media Omnichannel CXM CRM 98

SugarCRM

SEPTEMBER 5, 2024

Customer relationship management (CRM) systems are increasingly important for business growth. That’s why custom CRM for businesses is tailored to meet your needs, unlike off-the-shelf solutions. AI and Machine Learning A custom CRM for business opens up predictive analytics for sales and customer behavior.

Business Growth 26

Business Growth CRM Data Entry Predictive Analytics 26

Gainsight

AUGUST 26, 2024

Enter the super-duo of customer management systems: Customer Relationship Management (CRM) and Customer Success Platform (CSP). Together, this dynamic duo can transform how your business handles customer relationships and long-term customer success.

CRM 52

CRM Customer Relationship Management AI Customer Relationship 52

Gainsight

AUGUST 26, 2024

In a world where every winning team has a dynamic duo—think Deadpool and Wolverine—why would you manage customer relationships with just one tool? This tag team will elevate your customer strategy from the minor leagues to the big leagues, ensuring every interaction is smooth, strategic, and set for success.

CRM 52

CRM Customer Relationship Management AI Customer Relationship 52

CommBox

JUNE 4, 2024

Adding AI to the mix takes it a step further. AI enhances data consistency and personalisation, ensuring your customers have smooth, tailored interaction. With AI-powered omnichannel communication, businesses can offer a cohesive and satisfying experience, making customers feel valued and understood at every step.

Omnichannel 52

Omnichannel Social Media Touchpoint AI 52

Retently

NOVEMBER 27, 2024

By understanding who your customers are, what they need, and how they shop, you can create experiences that truly resonate with them. When customers feel understood, they’re more likely to return – and that’s a win for both customer satisfaction and business growth.

Sales 152

Sales Social Media Predictive Analytics Start-ups 152

Experience Investigators

APRIL 23, 2024

CEM involves strategic planning and execution that help an organization track, oversee, and organize interaction between a customer and the organization throughout the customer lifecycle. (Is Is this the same as Customer Relationship Management, or CRM? Strategy First.

Net Promoter Score 94

Net Promoter Score CEM CX Customer Experience 94

Adrian Swinscoe

MAY 8, 2024

Today’s interview is with Zig Serafin, CEO at Qualtrics, the leading Experience Management software provider. I spoke to Zig at Qualtrics’ recent X4 event in Salt […] The post If you aren’t fixing the bigger picture, then you are just putting a band-aid on the problem – Interview with Zig Serafin of Qualtrics first appeared on Adrian Swinscoe.

Artificial Intelligence 162

Artificial Intelligence Business Growth Customer Relationship Customer Retention 162