ECXO

JULY 26, 2023

AI, automation and machine learning mean solutions are available to meet these expectations – at scale. Choose a solution that can handle large volumes of real-time data and scale with your business growth. In 2024 we are launching our education program. In 2024 we are launching our education program.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

Execs In The Know

AUGUST 5, 2024

Artificial intelligence (AI) is transforming industries with its innovative capabilities, particularly in customer experience (CX). From enhancing personalization to improving service efficiency, AI offers significant benefits. Operational Efficiency: AI automates processes and scales personalization efforts, driving business growth.

AI 97

AI Artificial Intelligence CX VOC 97

Retently

MARCH 11, 2025

Their work directly impacts business growth by reducing complaints, improving support efficiency, and enhancing customer retention, they drive higher revenue and lower churn. CX Managers arent just fixers but business growth drivers. Creating educational content if a product requires extra guidance (e.g.,

CX 115

CX Customer Experience Net Promoter Score NPS 115

Intercom, Inc.

MARCH 16, 2021

You can also onboard and educate new customers so they’re set up for success with your product from day one and have all of the information they need to get started and overcome common hurdles, such as configuring your app or installing it on mobile. Educate customers on new features. Product engagement metrics.

E-commerce 201

E-commerce Education Customer Satisfaction Start-ups 201

Intercom, Inc.

APRIL 15, 2021

And so naturally, he’s got some strong opinions about automation, AI, and how they can help you create better experiences for both potential and existing customers. Adjust expectations around AI. That’s a good thing – too much AI can be, well, creepy.) Are automation and AI b t? Getting real about AI.

AI 118

AI Start-ups B2B Predictive Analytics 118

Intercom, Inc.

OCTOBER 22, 2020

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. And this will be powered by the emergence of new, more sophisticated, AI-powered tools. As Nate puts it: The customer voice gets louder. According to Nate, the future of CX will see the voice of the customer getting even louder.

CX 218

CX Voice of the Customer Close the Loop Sentiment Analysis 218

CommBox

SEPTEMBER 13, 2021

Businesses are widely deploying AI-powered service chatbots to improve customer service and increase sales. Businesses providing a better customer experience could grow their revenue, as 86% of customers are willing to pay 13%-18% more for a better customer experience. Use chatbots to drive business growth. (©

Sales 98

Sales AI Healthcare Omnichannel 98

CommBox

SEPTEMBER 20, 2021

From a business perspective, 69 % of decision-makers see self-service as a significant part of their service strategy. In 2019, Gartner stated that 91% of organizations plan to deploy AI in self-service within three years. 64% of businesses believe chatbots allow them to provide a more customized customer experience. .

AI 96

AI Customer Service B2C Real Estate 96

Retently

MARCH 17, 2025

Understanding the Core Differences in CX Reporting The Core Structure of a CX Report Best Practices for Making Stakeholder Reports Valuable & Engaging Wrapping Up: The Power of CX Reports in Driving Business Growth Keeping customers happy isnt just about responding to tickets or processing refunds. Customer education?)

Actionable Insights 90

Actionable Insights CX NPS Sentiment Analysis 90

Gainsight

AUGUST 7, 2024

This is a call to every B2B company with customers (aka all of them): Everything you do must be built around your customers, including how you educate them about your product. Today, and every day in the future, you can no longer think of customer education as a “check the box” tactic delivered in a transactional way.

Education 52

Education B2C Gaming B2B 52

Gainsight

AUGUST 7, 2024

This is a call to every B2B company with customers (aka all of them): Everything you do must be built around your customers, including how you educate them about your product. Today, and every day in the future, you can no longer think of customer education as a “check the box” tactic delivered in a transactional way.

Education 52

Education B2C Gaming B2B 52

Intercom, Inc.

SEPTEMBER 30, 2021

There’s amazing research and work getting done, and there’s this amazing technology and AI, but the hard part is to actually make that accessible and scalable and get it in the hands of people who really, really need it. This is Scale , Intercom’s podcast series on driving business growth through customer relationships.

Healthcare 223

Healthcare Start-ups Artificial Intelligence AI 223

SurveySensum

JANUARY 16, 2025

It helps you create and launch surveys with AI capabilities and collect key customer insights to drive business growth, understand customer satisfaction and loyalty, and improve the overall customer experience. Qualtrics provides advanced data analysis tools, including text analysis, statistical modeling, and AI-driven insights.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

OCTOBER 17, 2024

Take Netflix, for example, which has perfected the art of utilizing customer feedback to make educated choices about its content offerings. So, always opt for AI text analytics tools for it, and there are many in the market! Manually doing it can take days. Otherwise, what is the point of gathering feedback?

Customer Feedback 52

Customer Feedback Text Analytics Social Media Artificial Intelligence 52

Gainsight

AUGUST 20, 2024

AI for customer success (CS), as well as AI for customer service, customer education, and customer relationship management (CRM) is evolving at a remarkable pace. According to a 2024 Forbes Advisor survey , a staggering 64% of respondents in SaaS believe AI will enhance customer relations and productivity.

AI 52

AI Predictive Analytics Machine Learning Innovation 52

SurveySensum

DECEMBER 2, 2024

SurveySensum SurveySensum is an AI-enabled customer feedback tool that helps businesses achieve their objective with actionable customer feedback. These CX consultants help you with everything, from designing effective surveys to figuring out what the results mean and how to use them to improve your business.

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

Sprinklr

AUGUST 12, 2021

The benefits are clear: new business growth, increased competitive advantage, and an improved customer experience across all touchpoints. According to research from LinkedIn, 92% of financial advisors who use social media for business say social media has helped them gain new clients. “The It all starts with listening.

Social Media 111

Social Media Education Sales Compliance 111

Lumoa

FEBRUARY 9, 2023

Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. With AI, you can get answers to most of your “why” questions. Why is NPS ® going up or down?

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

CSAT.AI

DECEMBER 16, 2021

AI based technologies are available which identify empathetic language and abusive language. Quick adaptation to change can mean the difference between business growth and shutting down. Countries that have a young, educated, English speaking workforce able to provide multiple services will rise to the top as offshoring hubs.

Contact Center 109

Contact Center Entertainment Legal Retail 109

Experience Investigators

AUGUST 1, 2023

Artificial Intelligence (AI) is revolutionizing customer service and transforming the way organizations manage their customer and employee experiences. As a customer experience leader, it’s crucial to understand the potential of AI and how to leverage it effectively to elevate and not deduct from the customer journey.

AI 52

AI Customer Service Customer Experience Machine Learning 52

CommBox

JANUARY 28, 2024

From a business perspective, 69 % of decision-makers see self-service as a significant part of their service strategy. In 2019, Gartner stated that 91% of organizations plan to deploy AI in self-service within three years. 64% of businesses believe chatbots allow them to provide a more customized customer experience.

AI 52

AI Customer Service Real Estate B2C 52

ECXO

JANUARY 30, 2024

Moreover, businesses that recognize and respond to their customers’ emotions can differentiate themselves from their competitors. “This emotional connection can be the key to retaining customers and promoting long-term business growth.” Dopamine and Oxytocin 2024.

CX 156

CX Customer Loyalty Education Customer Retention 156

Intercom

FEBRUARY 8, 2023

These customer service experts work in companies of all sizes in North America and Europe, operating across a range of industries, such as technology, finance, education and e-commerce. AI and automation is increasingly important to support teams , which need to do more with less due to headcount reductions and budget cuts.

Customer Service 59

Customer Service E-commerce Finance Business Growth 59

Shep Hyken

DECEMBER 23, 2022

Organizations strongly believe in the value of a state-of-the-art system, with 84% saying that modern communications solutions are vital for business success. Nearly three-quarters (73%) say that such solutions drive business growth. Generative AI will take off, resulting in an overload of content.

Contact Center 65

Contact Center AI Education Technology 65

Gainsight

NOVEMBER 28, 2023

MoveWorks, a leading AI copilot platform , rocketed to rapid growth status as the AI-driven enterprise sector took off last year. Rapid Growth Meets Digital Customer Success But rapid growth comes with growing pains: Key customer data became siloed across multiple tools. Generative AI. Slick Integrations.

Customer Retention 52

Customer Retention AI Omnichannel Actionable Insights 52

SurveySensum

JULY 14, 2020

Additionally, she is an Adjunct Faculty at the Rutgers executive education MBA program, Contributor of the Forbes, Harvard Business Review and Hemispheres Magazine, and Host of the podcast The Modern Customer Podcast and The Be Your Own Boss. Martin Hill-Wilson – Emotive CX Mentor, Customer Service, and AI Engagement Strategist.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

CommBox

SEPTEMBER 23, 2021

Before we dive in, it’s vital to understand what chatbots are, how they enhance customer service and CX, and why chatbots are essential for business growth. Chatbots are AI-powered conversational assistants created to communicate with customers without human intervention. Why Chatbots Are Important For Business Growth .

Real Estate 59

Real Estate Machine Learning Finance Healthcare 59

Retently

AUGUST 5, 2024

If you’re looking to boost your customer satisfaction and drive business growth, you’ve come to the right place. Your journey to improved customer satisfaction and business growth starts here! Key Takeaways If you’re a small or medium business, look for an affordable, easy-to-use tool that can grow with you.

NPS 100

NPS B2B Net Promoter Score Actionable Insights 100

SugarCRM

NOVEMBER 25, 2021

How Marketing Automation Can Help You Generate Business Growth Through Your Website. Allowing marketers to nurture a relationship and educate a buyer prior to sales’ first engagement improves first-call interactions between that prospect and your sales rep. Tips for Enticing Visitors to Convert on Your Website. Closing Thoughts.

B2B 55

B2B Artificial Intelligence CRM Education 55

CommBox

SEPTEMBER 26, 2021

On top of that, you’ll need to focus on educating your employees. Everyone in your business will need to understand how customer communication works and their role in the whole process. . That helps business growth and improves marketing efforts. However, the focus is on the business, not the customer.

Omnichannel 88

Omnichannel Start-ups Retail Social Media 88

Lumoa

AUGUST 8, 2023

Just as a chef transforms raw ingredients into a gourmet meal, proper survey analysis can transform raw data into actionable insights that drive business growth. In the visual above, we see Lumoa’s AI in action, determining whether parts of a comment are positive, negative, or neutral.In

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

Zendesk

DECEMBER 9, 2021

Additional capabilities: Does the conversational UX you envision require the use of advanced AI features and machine-learning functionality? Once you understand the logistical needs of your conversational UX, you’ll be able to determine the complexity of your setup and find the right solution for your business.

Machine Learning 98

Machine Learning Sales Technology Technology 98

Taylor Reach Group

APRIL 25, 2018

Join the event to meet the top BPM, CRM and tech industry experts who will share their valuable experience on how to accelerate business growth and be two steps ahead in the digital competition. AI Briefing – May 3, Atlanta, GA. And new tech such as bots, AI, even blockchain, can help.

Contact Center 62

Contact Center Customer Experience Artificial Intelligence Government 62

SurveySensum

JANUARY 16, 2025

It helps you create and launch surveys with AI capabilities and collect key customer insights to drive business growth, understand customer satisfaction and loyalty, and improve the overall customer experience. Qualtrics provides advanced data analysis tools, including text analysis, statistical modeling, and AI-driven insights.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Gainsight

NOVEMBER 20, 2024

They’re addressing more use cases, like product education, best practices, networking, and events,” he shared. Customer Education: The Secret to Self-Sufficiency A well-trained customer isn’t just self-sufficient—they’re a power user who’s engaged, confident, and ready to unlock your product’s true potential.

Education 40

Education Start-ups Gaming Business Growth 40

Intercom

JULY 19, 2021

And with customer expectations at an all-time high , providing this kind of seamless, scalable support is essential to retaining customers and driving business growth. Conversational support helps you to identify trends for better business decisions. How conversational support delivers value across your entire organization.

Machine Learning 64

Machine Learning Customer Satisfaction Sales Education 64

Retently

APRIL 5, 2024

Retailers leverage AI technology, such as chatbots and predictive analytics, to enhance customer experiences by providing immediate assistance and personalization. This technology is set to transform customer experiences, with CEOs prioritizing customer service for their generative AI investments.

Retail 78

Retail Customer Experience Omnichannel Social Media 78