Intercom, Inc.

OCTOBER 22, 2020

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. And this will be powered by the emergence of new, more sophisticated, AI-powered tools. According to Nate, the future of CX will see the voice of the customer getting even louder.

CX 218

CX Voice of the Customer Close the Loop Sentiment Analysis 218

SurveySensum

APRIL 11, 2025

With AI-driven key driver analysis, you can move beyond intuition and pinpoint exactly what factors matter the most. What Is Key Driver Analysis? SurveySensum’s AI-powered text and sentiment analysis software automatically tags and subtags feedback into relevant categories based on relevant keywords and themes.

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

Lumoa

JANUARY 11, 2022

Here are some of the top reasons why NSP you should invest in NPS software: Minimizes Customer Churn Rate Business growth can be understood by measuring the inflow and outflow of the customers in the business. Sentiment analysis Yearly, weekly and monthly tracking of trends Read more: Surveysparrow 5.

NPS 97

NPS Net Promoter Score Sentiment Analysis Text Analytics 97

SurveySensum

MARCH 19, 2025

Get a Live Demo Free Forever No Feature Limitation No Credit Card Required Sign Up For Free SurveySensum – A Balanced CX Solution SurveySensum is an AI-enabled customer experience management software that delivers comprehensive CX solutions, empowering you to prioritize actions that enhance your bottom line and propel business growth.

Text Analytics 52

Text Analytics Social Media Actionable Insights AI 52

SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

CSAT.AI

AUGUST 7, 2019

In an earlier blog we proposed the differing views on how AI wil l aff ect the contact center in the future. There is the doom and gloom approach that AI will take over jobs and dehumanize the experience. Alternatively, when used strategically as a helpful ass istant , AI enhances CX. That includes embracing AI.

AI 52

AI CX Sentiment Analysis Contact Center 52

Hodusoft

DECEMBER 26, 2024

Growing Popularity of Chatbots An online poll conducted by Gartner between January and February 2022 revealed that 27 out of 50 respondents said that they are using some form of chatbot, Virtual Customer Assistant (VCA) or other types of conversational AI platforms for customer-facing applications.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

TeamSupport

AUGUST 16, 2019

Sentiment Analysis – Every experienced support agent has received a long email from a customer. This is what sentiment analysis does for support teams. It uses AI (artificial intelligence) technology to automatically assign a sentiment, such as “satisfied” or “frustrated”, to an email when it hits the inbox.

Sentiment Analysis 63

Sentiment Analysis Artificial Intelligence Business Growth Technology 63

Retently

AUGUST 5, 2024

If you’re looking to boost your customer satisfaction and drive business growth, you’ve come to the right place. Your journey to improved customer satisfaction and business growth starts here! Key Takeaways If you’re a small or medium business, look for an affordable, easy-to-use tool that can grow with you.

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101

SurveySensum

JANUARY 16, 2025

What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience. Qualtrics provides advanced data analysis tools, including text analysis, statistical modeling, and AI-driven insights. This makes it an ideal choice!

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Lumoa

JANUARY 24, 2024

In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it. In fact, a report from 2020 found 95% of senior marketing executives agreed that CX roles were essential for business growth. Lumoa’s software is also enhanced with cutting-edge technology.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

SurveySensum

SEPTEMBER 19, 2024

SurveySensum SurveySensum is an AI-enabled customer experience management platform and a great alternative to Zykrr. For advanced professionals, the tool is equipped with AI-enabled and advanced capabilities like text and sentiment analysis, cross-tab analysis, survey logic , and role-based analytical dashboards.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

SurveySensum

AUGUST 9, 2022

SurveySensum is one of the best survey tools that use AI and other advanced technologies to create intelligent NPS, CES, CES, CSI, SSI, and market research forms and surveys to gather customer feedback. Qualtrics is a leading survey tool that businesses use to survey their customers. 5 – Text & Sentiment Analysis.

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

Lumoa

FEBRUARY 14, 2024

AI and ML will be able to offer customers a degree of personalization they have not yet experienced because of their ability to: Deliver individualistic, personalized experiences by analyzing each customer’s purchasing history, browsing habits, and demographic information Offer 24/7 customer support through AI chatbots and interactive guides.

Customer Experience 78

Customer Experience ML Social Media CX 78

Lumoa

AUGUST 8, 2023

Collecting survey responses is like gathering ingredients, but without proper analysis, the survey results are like raw ingredients that haven’t been cooked or seasoned yet. Just as a chef transforms raw ingredients into a gourmet meal, proper survey analysis can transform raw data into actionable insights that drive business growth.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

SugarCRM

SEPTEMBER 26, 2023

Discover some insights in this article that will help you use AI CRM insights to grow your business and accelerate your CX efforts. That information can be used to spot purchase patterns or make recommendations using AI paired with analytics.

CRM 26

CRM Sentiment Analysis AI Invoicing 26

SurveySensum

OCTOBER 4, 2023

This tool helps automotive businesses, such as car manufacturers, dealerships, and service centers, gather valuable customer insights to improve products and services, enhance automotive customer experience, and drive business growth. But how to determine which one is the right tool for your automotive business?

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

SurveySensum

FEBRUARY 24, 2022

A well-designed customer feedback tool will have important features like NPS surveys, CSAT surveys, text and sentiment analysis, omnichannel feedback, great support, and so on. . Choose the right one depending on your business goals and needs. Customers are the undisputed factor that drives your business growth.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

Gainsight

JULY 30, 2024

This is useful for predicting business growth. A high NPS is indicative of a healthy customer base that can drive organic growth through referrals, which is a cost-effective way to increase market share. Companies often use NPS data to tailor marketing strategies, improve customer service, and enhance product offerings.

Net Promoter Score 52

Net Promoter Score Customer Experience Social Media Social Listening 52

SurveySensum

JULY 2, 2024

A well-designed customer feedback tool should ideally allow you to create Net Promoter Score Surveys Customer Satisfaction Survey Customer Effort Score Survey Additionally, the tool should also have features like text and sentiment analysis, omnichannel feedback, great support, and so on. How to Choose the Right Customer Feedback App?

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

SurveySensum

MARCH 10, 2023

Consider using an AI tool like SurveySensum’s Text and Sentiment analysis to analyze your feedback. The AI machine will then curate a list of the most common pain points based on votes. With SurveySensum, you can deliver the best possible customer experience and drive business growth.

Customer Retention 52

Customer Retention NPS Net Promoter Score Social Media 52

SurveySensum

OCTOBER 11, 2023

It offers robust analytics and reporting features , including sentiment analysis and text analytics, to help users gain deeper insights from survey data. Its user-friendly interface and robust feature set make it a game-changer in enhancing customer experience and driving business growth.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

VOZIQ

JUNE 7, 2023

The net promoter score (NPS) is a widely used customer satisfaction metric that helps companies measure customer loyalty and predict business growth. It is because a high NPS means satisfied customers who are more likely to make repeat purchases and refer others to your business.

NPS 40

NPS Net Promoter Score Machine Learning Sentiment Analysis 40

VOZIQ

JUNE 7, 2023

The net promoter score (NPS) is a widely used customer satisfaction metric that helps companies measure customer loyalty and predict business growth. It is because a high NPS means satisfied customers who are more likely to make repeat purchases and refer others to your business.

NPS 40

NPS Net Promoter Score Machine Learning Sentiment Analysis 40

MattsenKumar

SEPTEMBER 21, 2023

The fusion of advanced Natural Language Processing (NLP) and Artificial Intelligence (AI) propels this technology to seamlessly transcribe and decipher meaningful understandings from conversations between call center agents and customers. The increase in potential customers brings high productivity and business growth.

CX 52

CX Non-Profits Artificial Intelligence Sentiment Analysis 52

Zonka Feedback

OCTOBER 1, 2022

Collecting regular Product Feedback and making product developments and improvements accordingly can help you attain business growth and develop world-class products. Do a good Sentiment Analysis of your customers and try to understand what they feel about the experience they get using your product and service.

Social Media 96

Social Media Net Promoter Score Customer Satisfaction NPS 96

SurveySensum

APRIL 5, 2022

It is an AI-enabled feedback management platform that helps you gather customer feedback, analyze it, and take action on it to boost your customer satisfaction and loyalty. Qualtrics offers you functional features like predictive AI, Automated actions, customer experience management, business value realization, etc. .

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

SurveySensum

MAY 2, 2024

By minimizing customer dissatisfaction and enhancing the overall travel experience, Delta reduces churn rates and increases customer lifetime value, ultimately driving sustainable business growth and profitability. Harnessing Negative Feedback Negative feedback can feel like a gut punch and a hidden treasure map.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

SugarCRM

MARCH 28, 2024

Using sentiment analysis, manufacturers can identify at-risk customers and deploy proactive strategies to address customer concerns and revitalize engagement levels. Predictive Analytics and Generative AI Robust CRMs today feature advanced analytics and generative AI capabilities.

Manufacturing 26

Manufacturing CRM Sales Sentiment Analysis 26

SugarCRM

MAY 10, 2022

Our goal was to create real-world results that are good for business and good for customers, so we’ve launched SugarPredict to take the guesswork out of your processes with AI for all , and help you replace fragmented, out-of-date, and incomplete pictures with a sharply focused understanding of both customers and business.

Sentiment Analysis 26

Sentiment Analysis CRM Customer Relationship Management B2C 26

Hodusoft

FEBRUARY 16, 2024

Adapting to changing call volumes and business growth. Technologies like Artificial Intelligence (AI) and machine learning algorithms in call management systems have made call management much easier and smoother than ever. Optimizing resources by allocating them effectively, reducing response times, and minimizing downtime.

Customer Experience 52

Customer Experience Artificial Intelligence Sentiment Analysis Technology 52

SurveySensum

AUGUST 3, 2023

Whether your objective is to enhance customer experience , satisfaction, loyalty, or business growth, SurveySensum is a go-to solution. Real-time feedback analysis gives you instant access to valuable feedback and enables prompt decision-making. Utilize sentiment analysis for deeper insights from customer comments.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

Retently

FEBRUARY 9, 2024

Key Takeaways Customer feedback questionnaires are a valuable resource for understanding customer expectations and experiences, shaping products/services, and fostering brand loyalty, all of which fuel business growth. These allow businesses to prioritize areas that need attention based on root causes or impact.

Customer Feedback 93

Customer Feedback Net Promoter Score Customer Satisfaction NPS 93

SurveySensum

MARCH 26, 2024

For experienced professionals, the software offers advanced functionalities such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing for closed-loop actions, intuitive DIY features, enhanced data visualization, and more, making it an ideal choice for users of all expertise levels.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights CXM 52

SurveySensum

MARCH 26, 2024

For experienced professionals, the software offers advanced functionalities such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing for closed-loop actions, intuitive DIY features, enhanced data visualization, and more, making it an ideal choice for users of all expertise levels.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights CXM 52

SurveySensum

APRIL 21, 2023

Text Analytics: SurveySensum uses AI-driven sentiment analysis to help understand the emotions behind the open-ended responses. It’s a customer experience management (CEM) platform that helps businesses enhance their customer experience and drive growth. Therefore it helps improve customer satisfaction.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

FEBRUARY 14, 2024

Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. With this businesses can tap into these insights and make informed decisions that benefit the organization.

Close the Loop 52

Close the Loop Outlook Start-ups Text Analytics 52