Hodusoft

JANUARY 30, 2025

Addressing customer queries promptly improves first-contact resolution rates and streamlines business operations. Seamless Channel Transition Using omnichannel contact center software, businesses allow customers to switch between channels such as chat, email, social media, and voice as per their need without losing context.

Contact Center 52

Contact Center Omnichannel Social Media Retail 52

Gainsight

SEPTEMBER 25, 2024

This past week, we shared one of the most significant announcements in Gainsight’s history: our strategic partnership with SAP, an iconic company with 50-plus-year legacy of helping their customers unite business-critical operations across nearly every industry, who has also quickly become a leader in the business AI space.

AI 52

AI Manufacturing Sales Gaming 52

Gainsight

SEPTEMBER 25, 2024

This past week, we shared one of the most significant announcements in Gainsight’s history: our strategic partnership with SAP, an iconic company with 50-plus-year legacy of helping their customers unite business-critical operations across nearly every industry, who has also quickly become a leader in the business AI space.

AI 52

AI Manufacturing Sales Gaming 52

SurveySensum

SEPTEMBER 30, 2024

SurveySensum SurveySensum is an AI-enabled customer feedback tool that provides end-to-end survey solutions for improving customer experience, employee engagement, and product development. It provides tools for handling customer inquiries, managing support tickets, and tracking interactions across multiple channels.

Customer Feedback 52

Customer Feedback Social Media Touchpoint Sentiment Analysis 52