AI Business Management CRM Voice of the Customer 
Fonolo
JANUARY 14, 2020
With more than 100,000 visitors a month from over 200 countries around the world, CustomerThink is a hub of resources for the customer support professional. It’s one of our favorite places to learn about every facet of consumer-first business management. Top Pick : Actually, customer support IS a cost-center… Bold360 Blog.
ClearAction
MAY 18, 2017
What’s the greatest challenge Voice of the Customer (VoC) managers face? Go beyond real-time data and actioning to preventing recurrence of chronic issues for your whole customer base. Compare notes with managers of other types of CX efforts across the company: UX, CRM, customer care, customer success, AI, etc.
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