SugarCRM

MAY 25, 2023

When you think about Customer Relationship Management (CRM), sales and contact management may be the first thing you associate with it. The ability to track individual customer interactions and analyze that data is a game-changer, especially in an age where customers crave a personalized experience.

Customer Relationship Management 26

Customer Relationship Management Customer Relationship CRM Data Entry 26

Beyond Philosophy

JANUARY 12, 2023

Customer Science is where you combine artificial intelligence (AI), behavioral science, and customer data to gain insights into customer behavior. Just like CRM (customer relationship management) systems became part of business management, customer experience will become part of Customer Science.

CX 78

CX Engineering Artificial Intelligence Customer Satisfaction 78

Fonolo

MAY 17, 2017

Traditionally, the distribution strategy would be based on getting the caller to any agent as quickly as possible, however, advances in AI technology have allowed much more accurate skills-based call routing ; where calls are directed to the agent who is most competent at resolving the caller’s particular issue.

Contact Center 70

Contact Center Technology Technology CRM 70

Hodusoft

NOVEMBER 27, 2024

Robust Relationship with Customers Would it be surprising to know that business organizations manage to forge robust relationships with loyal customers? Customer loyalty indeed results in robust relationships with customers. You shouldn’t.

Customer Loyalty 52

Customer Loyalty Contact Center E-commerce Omnichannel 52

SugarCRM

SEPTEMBER 3, 2020

Unfortunately, establishing and maintaining customer relationships presents a challenge that many organizations struggle to overcome. Customer Relationship Management (CRM) technology changes all that. Chatbots and customer self-service options prompt quicker problem resolutions for enhanced client satisfaction.

CRM 55

CRM Data Entry Artificial Intelligence B2C 55

Hodusoft

JUNE 7, 2024

Key components of call center management Key metrics to evaluate the success of call center management Challenges in call center management Best practices for efficient call center management Trends in call center management An Understanding of Call Center Management What is Call Center Management?

Contact Center 52

Contact Center Net Promoter Score Social Media Omnichannel 52

SugarCRM

NOVEMBER 28, 2023

CRM is undergoing a significant shift, driven by advances in technology and changing business dynamics. Organizations are seeking CRM solutions that can be easily tailored to their specific needs, allowing for swift adjustments to accommodate evolving business processes and customer demands.

CRM 26

CRM Sales AI Machine Learning 26