Gainsight

SEPTEMBER 25, 2024

This past week, we shared one of the most significant announcements in Gainsight’s history: our strategic partnership with SAP, an iconic company with 50-plus-year legacy of helping their customers unite business-critical operations across nearly every industry, who has also quickly become a leader in the business AI space.

AI 52

AI Manufacturing Sales Gaming 52

TeamSupport

JANUARY 18, 2024

TeamSupport is the number one ticketing and live chat solution for customer-centric businesses. TeamSupport is a tool that helps businesses manage, track, and resolve customer support tickets efficiently. Boost Your Business with TeamSupport TeamSupport can be a game-changer for your business.

Real Estate 59

Real Estate Machine Learning Customer Satisfaction Gaming 59

DMG Consulting

JANUARY 4, 2019

Automation and artificial intelligence (AI) are allowing companies to re-imagine and re-invest in all aspects of their businesses, including their employees. Twelve years ago, desktop analytics (DA) technology entered the service world, promising to empower business managers with automated next-best-action or real-time guidance.

Innovation 67

Innovation Contact Center Machine Learning Artificial Intelligence 67

Retently

AUGUST 5, 2024

The ability to easily interpret data and implement changes can be a game-changer for small businesses looking to improve customer satisfaction. Automation workflows streamline feedback processes, saving time and resources, which is key for businesses managing larger customer bases. A 10-day free trial is available.

NPS 105

NPS B2B Net Promoter Score Actionable Insights 105

Fonolo

MAY 17, 2017

Traditionally, the distribution strategy would be based on getting the caller to any agent as quickly as possible, however, advances in AI technology have allowed much more accurate skills-based call routing ; where calls are directed to the agent who is most competent at resolving the caller’s particular issue. Gamification.

Contact Center 70

Contact Center Technology Technology CRM 70

1 to 1

JANUARY 18, 2021

Estée Lauder brand Clinique, for instance, hosted a livestream with “Game of Thrones” star Emilia Clarke showing viewers her skincare and makeup routines. And 54% want more in-store digital interactions such as virtual mirrors and scannable packaging.

Retail 36

Retail Innovation Management Consulting Gaming 36

SurveySensum

SEPTEMBER 5, 2023

Proactive Customer Support 41% of customers anticipate a response to their support email within six hours, but only a mere 36% of businesses manage to meet that timeline. No-Touch AI Chatbot: This involves automated support through AI chatbots, like Uber’s, which swiftly solve common problems.

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

SugarCRM

MAY 25, 2023

The ability to track individual customer interactions and analyze that data is a game-changer, especially in an age where customers crave a personalized experience. This sort of data-driven approach to business relationships is still relatively new, though.

Customer Relationship Management 26

Customer Relationship Management Customer Relationship CRM Artificial Intelligence 26