SurveySensum

MARCH 5, 2025

Your agents handle thousands of conversations daily, so manually reviewing every call transcript is impossible – but AI-powered Call Center Text Analytics software makes it effortless. It uses NLP and AI to extract insights, detect sentiment, and identify common customer issues, trends, and opportunities for improvement.

Text Analytics 52

Text Analytics AI Sentiment Analysis Contact Center 52

Hodusoft

SEPTEMBER 12, 2024

Managing Customer Data & Communication: HoduSoft’s Answer to E-commerce Call Center Struggles From daily-use commodities such as groceries and personal care items to luxury goods such as designer apparel, footwear, and accessories, e-commerce websites are one-stop solutions for a majority of people.

E-commerce 52

E-commerce Contact Center Omnichannel Social Media 52

Ameyo Callversations

JANUARY 4, 2022

Today, most eCommerce retailers are becoming more and more sophisticated with their AI capabilities to grasp audience attention and conversational commerce is certainly leading the way. Using AI for chatbots is just one way out of many in order to drive the conversation in the era of conversational AI. The Solution.

E-commerce 96

E-commerce AI Social Media Touchpoint 96

Callminer

OCTOBER 11, 2018

Kaye Chapman is the Learning & Development Manager at Comm100 , a global provider of AI-powered digital customer conversation software. With more than 15 years of experience in business, finance and accounting, Smitha is also responsible for implementing financial controls and processes. Kaye Chapman @kayejchapman.

Contact Center 561

Contact Center Non-Profits Compliance Education 561

Intercom, Inc.

MAY 18, 2022

In a cookieless world, ongoing engagement across the customer lifecycle is the future of business and is the untapped area for the next generation of customer value and growth.”. Whether you are a marketer, sales rep, e-commerce manager or otherwise, shifting focus from third-party to first-party data shouldn’t be cause for alarm.

E-commerce 217

E-commerce Touchpoint Sales Start-ups 217

Callminer

AUGUST 1, 2017

With more than 15 years of experience in business, finance and accounting, she is also responsible for implementing financial controls and processes. She is also responsible for organizational improvements and streamlining business operations that drive growth, increase efficiency, and bottom-line profit. Next would be AI.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

C3Centricity

SEPTEMBER 17, 2024

It encompasses a comprehensive understanding of consumer behaviour and leverages advanced technologies like AI and data analytics to create personalized and seamless experiences from product development to point of sale and beyond. What Does a Consumer-first Strategy Entail in the CPG Industry?

E-commerce 62

E-commerce Gambling Social Media AI 62