21 Business Analysts & Call Center Leaders Reveal the Optimal Role of the Business Analyst in Call Center Operations
Callminer
SEPTEMBER 14, 2020
“A business analyst can help call center operations in a number of ways, including…”. Obtaining the proper software, developing metrics that the call center operators would be evaluated by and helping improve the customer experience by analyzing some of the main complaints and what responses work well and which ones do not.
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