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Digital Transformation in Customer Service: 5 Inspirational Success Stories (Part 3 of 4)

Comm100

Lake Michigan Credit Union – Improving Member Support with Live Chat & Chatbot . Founded in 1933, Lake Michigan Credit Union (LMCU) is one of the largest credit unions in the United States, with more than half a million members. Nate Knox, Applications Support, Lake Michigan Credit Union. Business Operations Manage, Fitbit.

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Digital Transformation in Customer Service – The Building Blocks for Successful Digital Transition (Part 2 of 4)

Comm100

The efficiency of live chat is further enhanced through canned messages and AI-powered assist tools. With digital processes replacing analogue ones, digital transformation in CX allows you to analyze customer communications and gain insights to shape customer support and business operations.