SugarCRM

AUGUST 11, 2022

When artificial intelligence ( AI ) was introduced in the ’60s to mimic human decision-making, it was already heralded as the next big tech trend. Fast forward six decades, and AI remains a hot topic, but we have only begun to scratch the surface of adoption. Not All AI Is Created Equal.

Customer Retention 26

Customer Retention AI Artificial Intelligence CRM 26

CSAT.AI

MAY 29, 2019

I love how technology has streamlined consumer life. My friend and I went to In-N-Out this past week (California omnivores know the bliss that is In-N-Out), and experienced the shortest line I’ve ever seen on a weekend or holiday. That is huge during 100 degree days in a California summer. Streamlining with AI.

Customer Experience 59

Customer Experience Sentiment Analysis AI Technology 59

CSAT.AI

JUNE 7, 2022

There was a class action lawsuit in California that argued Facebook is responsible for PTSD and Trauma inducing working conditions affecting content moderators. Let Technology Help – CSAT and ASAT. Technology does not equate to a lack of empathy. This emotional output comes with a cost.

Customer Service 81

Customer Service Contact Center Customer Satisfaction Technology 81

SurveySensum

NOVEMBER 23, 2023

Driver 3: The Rise Of New Digital Technologies 66% of consumers are interested in using AR when shopping, and the technology is constantly expanding into new markets. AI is becoming a part of CX as well — according to Adobe’s State of CX report , customers expect to have quicker response times thanks to generative AI.

Customer Experience 52

Customer Experience E-commerce CX AI 52

Execs In The Know

OCTOBER 30, 2022

On October 24-26, Execs In The Know proudly welcomed approximately 200 leaders from across the customer experience (CX) spectrum to beautiful Coronado, California, for Customer Response Summit (CRS) Coronado. How does your brand plan to use innovative technology to drive empathy and personalization for high-quality customer engagement?

Innovation 52

Innovation Artificial Intelligence CX AI 52

Intercom

MARCH 9, 2023

For years, the industry has lauded the potential for AI and machine learning to radically transform the way we work, especially as advancements in computing power and data storage made it possible to train larger and larger models. Over the past couple of months, we shipped a few AI-powered features to 160 customers. Short on time?

Customer Service 64

Customer Service AI Machine Learning Technology 64

Intercom

AUGUST 2, 2023

With all this focus on cutting-edge technologies and product innovation, are we embracing the customer experience as a major value-driver, or are we treating it as an afterthought? AI reality check Liam: Before we wrap up, I’d love to get your thoughts on AI and customer experience and how you think those two elements come together.

Innovation 52

Innovation CX Non-Profits AI 52

Execs In The Know

FEBRUARY 26, 2023

According to a study conducted by The University of California at Irvine, people check their mobile devices once every 43 seconds — totaling 600 times over the typical eight-hour workday. With the right technology, agents can focus on building relationships with customers and fixing complex issues in a timely manner.

Customer Relationship 52

Customer Relationship CRM Customer Service CX 52

Comm100

FEBRUARY 17, 2022

Thanks to technology, Gen Z have grown up surrounded by first-class customer experience, enjoying exceptional levels of convenience, speed, and personalization. Here are the key digital channels and technology that schools must offer to meet support expectations: Live chat Chatbots Social media Omnichannel.

Education 52

Education Social Media Omnichannel AI 52

Comm100

FEBRUARY 17, 2022

Thanks to technology, Gen Z have grown up surrounded by first-class customer experience, enjoying exceptional levels of convenience, speed, and personalization. Here are the key digital channels and technology that schools must offer to meet support expectations: Live chat Chatbots Social media Omnichannel.

Education 52

Education Social Media Omnichannel AI 52

Comm100

FEBRUARY 17, 2022

Thanks to technology, Gen Z (born 1997-2012) have grown up surrounded by first-class customer experience, enjoying exceptional levels of convenience, speed, and personalization. With technology at their fingertips, they have become accustomed to seamless digital experiences and so expect this same experience in customer service and support.

Education 52

Education Social Media Omnichannel AI 52

Steven Van Belleghem

OCTOBER 15, 2023

Visitors for Space Mountain at Disneyland can design their own rocket ships and those waiting at Toy Story Mania in Disney California can play games involving Pixar characters. Disney is truly a master at using technology to eliminate worry and hassle for guests. Disney also has embraced generative AI.

Entertainment 67

Entertainment Non-Profits CX Gaming 67

Comm100

MARCH 1, 2023

New AI tools like OpenAI’s ChatGPT and Microsoft’s Bing chatbot have taken over the popular imagination. These tools use AI language models to generate responses to user queries that can sound eerily human. Questions raised include: How will AI be attributed within student work?

Education 18

Education AI Technology Technology 18

Callminer

OCTOBER 11, 2018

Kaye Chapman is the Learning & Development Manager at Comm100 , a global provider of AI-powered digital customer conversation software. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. He also holds educational technology certifications from Apple, Microsoft, and Common Sense Media.

Contact Center 561

Contact Center Non-Profits Compliance Start-ups 561

InteractionMetrics

JUNE 19, 2020

Colvin cites Marc Stein, Senior VP at Dell Technologies, who says, “The real gem and actionable insights (from the Net Promoter question) come from the verbatim transcripts.” AI-based Text Analytics. Again, for companies with large, consistent data sets, AI should be a strong consideration for at least part of the solution.

Unstructured Data 52

Unstructured Data Text Analytics Net Promoter Score AI 52

Zendesk

JULY 30, 2021

Verse is a lead conversion platform that helps businesses follow up and convert more leads into sales by instantly engaging new leads through a real 2-way text conversation, driven by powerful AI alongside highly trained reps. ViiBE (Chat) is a video assistance technology dedicated to help desk support in call centers. ViiBE for Chat.

E-commerce 52

E-commerce Construction Sales Government 52

Intercom, Inc.

SEPTEMBER 15, 2021

Kevin has written and co-authored books such as Unscaled: How AI and a New Generation of Upstarts Are Creating the Economy of the Future , The Maverick and His Machine: Thomas Watson Sr. By this point, I had written like half a dozen books about technology and business, and they wondered if there was a book in this kind of thinking.

Sports 205

Sports Start-ups CXM Innovation 205

Steven Van Belleghem

JANUARY 20, 2019

Target, Walmart, and Lowe’s: they have all run trials of facial recognition technology. FaceFirst – one of the more popular technologies amongst retailers – can scan a shopper’s face up to 50 to 100 feet away and it has reduced theft in stores by as much as 30 percent.

E-commerce 52

E-commerce Entertainment Non-Profits Healthcare 52

Zendesk

OCTOBER 9, 2023

According to the Zendesk Customer Experience Trends Report 2023 , 73 percent of consumers expect more interactions with AI in their daily lives and believe it will improve customer service quality. Like Spider-Man uses his spidey senses for good, businesses can use AI to improve their customer experience.

AI 52

AI CX Artificial Intelligence Technology 52

SurveySensum

JULY 14, 2020

Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. Martin Hill-Wilson – Emotive CX Mentor, Customer Service, and AI Engagement Strategist.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Qualtrics

JUNE 6, 2019

BX and marketing leaders have the ability to turn brands into religions and embrace new and emerging technology, and we have a lot to learn from those that are doing it well. Follow Antonio for his perspectives on technology and diversity. ( @ajlucio5 ). Follow Chris for the latest on Microsoft, AI, and technology. ( @chriscapossela ).

Transportation 33

Transportation Entertainment Sports Social Media 33

Callminer

AUGUST 1, 2017

Have the best technology – Finicky technology that makes day-to-day functions difficult, adds to the frustration and takes up far more time and man-power than most realize. HEG uses proprietary technology, like EduMaximizer, to deliver targeted enrollment leads to for-profit and nonprofit education clients. Too many portals…”.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Comm100

NOVEMBER 13, 2022

Another of the growing customer service technology trends has seen a rise in chatbots and automation. Thanks to improvements in AI and automation technologies, chatbots can now handle as much as 80% of customer needs. The efficiencies of live chat also mean a high return on investment (ROI) for the technology. in 2021.

Customer Service 80

Customer Service Omnichannel Social Media AI 80

Qualtrics

JUNE 30, 2020

We need to think about what we want that experience to look like - we are definitely looking at how we use personalization and AI and using some of the session data to refine the experience. Steve Gustavson (11:33): But the minute California shut down, I think a lot of sudden you are like, this is coming. We're going to care about it.

Start-ups 26

Start-ups Innovation Government Technology 26

Comm100

MARCH 27, 2023

However, with the technological demands of students rising, it’s not always easy for schools to provide students with the level and quality of support that they expect – especially within a tight budget. Read more: Chatbot ROI calculator – Reduce support costs and scale your operations with AI Chatbots 5.

Education 67

Education AI Sentiment Analysis Artificial Intelligence 67

Comm100

NOVEMBER 13, 2022

Meet your customers’ CX expectations with Comm100 Omnichannel – the AI-powered, secure omnichannel customer engagement platform. Chatbots: With a well-trained AI chatbot, organizations can automate up to 80% of their frontline customer support. AI-powered automation. Comm100 Omnichannel. Find out more. Comm100 Omnichannel.

Omnichannel 92

Omnichannel Customer Service Social Media Healthcare 92

Comm100

JUNE 23, 2022

The likes of McMaster University, Montgomery College, and California State University have turned to Comm100 Live Chat to help them achieve this. Comm100 AI Chatbot can handle as high as 91% of chats without any human intervention. You won’t lose data or experience service interruptions, thanks to proprietary MaximumOn technology.

Compliance 86

Compliance Education CRM Healthcare 86

Hodusoft

JULY 3, 2024

It comprises a comprehensive suite of tools and technologies designed to manage and optimize customer interactions across various communication channels such as phone calls, emails, chat, social media, and more. The California-based software company is publicly traded in NASDAQ and it leverages AI for a personalized customer experience.

Contact Center 52

Contact Center Social Media Compliance Engineering 52

Comm100

FEBRUARY 1, 2023

Comm100 Live Chat is among the best live chat software for higher education, with a fully integrated, all-in-one live chat solution that offers available AI-powered bots and automation within one integrated console. Comm100 is powered by zero downtime and the highest standards in security, ensuring students get answers anytime, anywhere.

Education 93

Education Omnichannel Customer Service B2B 93