Fonolo

JANUARY 14, 2020

Bold360 is an AI-powered customer messaging platform that uses Natural Language Processing to help agents handle routine queries and tasks, and talk to your customers where they want to engage. And if you’re interested in finding more about the real-world applications of AI, tune into the AI: In Real Life podcast.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Logicalware

JUNE 21, 2023

It can be plugged into Jira, Teams, Salesforce or even ChatGPT – for automated responses that leverage AI! Book a custom demo and see Puzzel Case Management and Customer Hub in action! [1] The risk of lost support updates through troublesome spam filters or accidentally unread emails is minimised.

Case Management 52

Case Management Touchpoint AI CX 52

Logicalware

FEBRUARY 18, 2024

Previously handling 3,000 to 3,500 calls weekly, Kingston Upon Thames has streamlined their operations with Puzzel, now managing 2,000 to 2,500 calls per week. In collaboration with Puzzel, Tom envisions a transformative journey ahead. And we hope to continue to do that with the help and use of Puzzel,’ shares Tom.

Government 59

Government Omnichannel Touchpoint AI 59

Logicalware

FEBRUARY 11, 2024

” Embracing AI The Sutton Council team is dedicated to advancing customer service responsibly. Embracing a forward-thinking strategy, Sutton Council aims to use AI-driven chatbots and automation to enhance support, especially in emergencies and peak demand. We’re really excited to see where AI is going to take us.

Technology 59

Technology Technology CX Omnichannel 59

Gainsight

NOVEMBER 16, 2022

The Insider Growth Management Platform (GMP) helps digital marketers drive growth across the funnel from a unified platform powered by artificial intelligence (AI) and machine learning (ML). Experience Maker Award Goes to … ReviewPro . That’s the full experience! . Transformational Leader Award Goes to … Altares Dun & Bradstreet.

Artificial Intelligence 52

Artificial Intelligence ML Machine Learning Hospitality 52

SurveySensum

AUGUST 14, 2024

SurveySensum SurveySensum is an end-to-end customer experience management platform that enables businesses to gather, manage, track, and analyze customer interactions across multiple sources and consolidate all data onto a single dashboard for better understanding. When it comes to ticketing management automation is very powerful.

CX 52

CX Social Media Start-ups AI 52

Ameyo Callversations

MARCH 1, 2022

AI is also emerging as a core call center trend, where enterprises are scaling up capabilities through automated learning, streamlined interactions, and customer insight derivation. AI Chatbot empowers agents to focus on highly qualified inquiries, more meaningful conversations, and impactful omnichannel engagement at scale.

Contact Center 52

Contact Center Omnichannel Customer Satisfaction AI 52

Zendesk

FEBRUARY 28, 2023

Article Recommendations by Contexter (Support) offers AI-powered, in-app, contextual article recommendations. Contexer uses a combination of AI/ML and predictive analytics to get your customers the right help center resources. in an organization. Sweephy (Support) is a data cleaning and preparing automated machine learning tool.

ML 52

ML Predictive Analytics Machine Learning Construction 52

Logicalware

JUNE 7, 2022

So today we’re excited to launch two new solutions, Puzzel Smart Chatbot and Puzzel Performance Management, to help you do just that. Puzzel Smart Chatbot is an AI-powered chatbot solution that enables you to provide 24/7 automated customer service on your website. & Child tickets in Puzzel Case Management??

Case Management 52

Case Management Start-ups CRM Customer Satisfaction 52

Comm100

NOVEMBER 8, 2018

In this blog post, we’ll break down top types of customer communication channels, and explain some of the use cases for each that will answer these questions. AI-powered chatbots. Knowledge base. Social media. Arguably, organisations wanting to operate in today’s competitive environment can’t afford to not be on social. Knowledge Base.

Social Media 54

Social Media Machine Learning AI Technology 54

SugarCRM

JANUARY 31, 2023

Powered by AI, Sugar Sell can predict future sales volumes despite the lack of complete CRM data. 5 New Features To Improve Sugar Sell’s Forecasting Sugar Sell ’s AI core can help your business drive better predictability and performance by analyzing customer data and compiling it to external data sources, for AI-driven predictions.

Predictive Analytics 26

Predictive Analytics CRM Engineering AI 26

Fonolo

FEBRUARY 13, 2019

Also, see “ AI is Not Reducing Call Center Agent Employment.”. The ongoing centrality of the voice channel is a recurring theme on this blog. See last week’s post criticizing the New York Times for being the latest to practice lazy journalism by joining in on the ‘robots will take our jobs’ hysteria. Repetitive announcements.”

Contact Center 57

Contact Center Technology Technology Customer Service 57

SugarCRM

MARCH 14, 2024

How does the CRM integrate with other tools and platforms commonly used in our lead management process? Case Management and Self-Service Does the solution deliver a comprehensive customer record to call center agents that includes data from the sales department?

CRM 26

CRM Compliance Case Management AI 26

SurveySensum

NOVEMBER 11, 2021

SurveySensum is an AI-powered end-to-end customer experience management platform that facilitates SMEs and growth-stage businesses to act effectively on your feedback. . It is an AI-powered adaptive model that understands all the VOC data with exceptional precision and perception. Data Management. Take a look.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

APRIL 21, 2023

Text Analytics: SurveySensum uses AI-driven sentiment analysis to help understand the emotions behind the open-ended responses. It’s a customer experience management (CEM) platform that helps businesses enhance their customer experience and drive growth. Therefore it helps improve customer satisfaction.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

1 to 1

MAY 19, 2020

When planning for future crisis invest in: Triage strategies Case management and workflow capabilities Exception-based operating rules pre-vetted and approved. It means that it’s time for AI to step up for the simple things. Chatbots and automated capabilities are making massive strides in deflecting low-effort interactions.

Real Estate 26

Real Estate Contact Center Innovation Case Management 26

SugarCRM

OCTOBER 1, 2024

As of August 2024, Sugar Sell is available in four pricing options : Essentials — standalone sales automation from $19 USD per user per month (billed annually) for between three and nine users Standard — everything in Essentials plus pipeline management, forecasting, support for custom fields, and more from $59 USD per user per month (billed annually) (..)

CRM 26

CRM Sales Customer Relationship Management Case Management 26

SugarCRM

OCTOBER 27, 2022

These are universal priorities that any professional in sales operations, CRM, or sales strategy should consider: AI and the data capture that fuels it: When times are hard, we need to make decisions on more than gut alone; and AI powers the ability to understand information faster and in greater depth than human analysis can achieve.

E-commerce 26

E-commerce B2B CRM CX 26

SugarCRM

NOVEMBER 27, 2020

Receive AI Support. Since SugarLive incorporates powerful AI technology , your customer-facing team can deliver sophisticated, proactive customer service that smartly anticipates the customer’s needs.

Real Estate 26

Real Estate Machine Learning Start-ups Customer Service 26

Qualtrics

OCTOBER 9, 2020

recorded phone conversations, chat interactions or case management data) and data left by customers voluntarily (e.g., Unstructured data—or what’s sometimes called “ambient” or “found” data—is data that is collected during the normal course of business (e.g., social media comments , user reviews, etc.). You mention conversations.

Unstructured Data 20

Unstructured Data Sentiment Analysis CX Machine Learning 20

SurveySensum

NOVEMBER 22, 2024

Customizable survey editor with DIY capabilities Survey sharing and gathering via multiple channels Advanced and AI-enabled text and sentiment analytics Advanced and analytical reporting capabilities Role-based analytical survey dashboards Real-time ticketing management $99 per month 4.6 (5) 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SugarCRM

DECEMBER 17, 2024

Simply put, Microsoft Dynamics is a good fit for large enterprises with a dedicated IT team to manage the CRM and a large budget, and that dont mind platform lock-in. Dynamics has extensive features, AI-powered insights, and seamless integration with Microsoft Office 365, Teams, and Azure.

Compliance 26

Compliance CRM ML Finance 26

Lightico

APRIL 3, 2025

Optionally, Lighticos Case Manager can walk an employer through the new alternative procedure so they dont inadvertently miss a step (e.g., Real-Time Upload & Verification: As soon as the employee submits the images, Lighticos advanced document ID verification and AI IDP kicks in.

Compliance 52

Compliance AI Agriculture Government 52