DMG Consulting

OCTOBER 6, 2023

Generative AI for the Service World DMG defines Generative AI as “a type of artificial intelligence that leverages deep-learning algorithms to produce new content (e.g., Generative AI is ideal for service organizations due to its ability to create content in response to inquiries. and customer service organizations.

AI 59

AI Contact Center Artificial Intelligence Omnichannel 59

Fonolo

JANUARY 14, 2020

It’s one of our favorite places to learn about every facet of consumer-first business management. Peter Lavers is a customer experience blogger and CRM expert, and one of the world’s top influencers in customer experience management. . AI trends for the coming year. Peter Lavers @ ThinkCX . Plus so much more.

Customer Service 136

Customer Service Contact Center Social Media CX 136

SugarCRM

MARCH 14, 2024

With the wide range of different CRM solutions on the market, it can be challenging to figure out exactly which one is right for your business. What questions should you ask your team and potential CRM vendors? Evaluating CRM systems, whether you’re implementing a new one or replacing an old system, isn’t easy.

CRM 26

CRM Compliance Case Management AI 26

Logicalware

FEBRUARY 11, 2024

For Alex, integrating their CRM and incorporating email management were imperative components to enhance the overall customer service experience at Sutton Council. ” Embracing AI The Sutton Council team is dedicated to advancing customer service responsibly. We’re really excited to see where AI is going to take us.

Technology 59

Technology Technology CX Omnichannel 59

Logicalware

JUNE 7, 2022

So today we’re excited to launch two new solutions, Puzzel Smart Chatbot and Puzzel Performance Management, to help you do just that. Puzzel Smart Chatbot is an AI-powered chatbot solution that enables you to provide 24/7 automated customer service on your website. & Child tickets in Puzzel Case Management??

Case Management 52

Case Management Start-ups CRM Customer Satisfaction 52

Fonolo

FEBRUARY 13, 2019

Also, see “ AI is Not Reducing Call Center Agent Employment.”. It’s true that there is a lot of overlap between, say, marketing, customer success, and customer service teams, especially as the worlds of CRM and call center collide (See: “ Is a Call Center Just a CRM Feature? Repetitive announcements.” .

Contact Center 57

Contact Center Technology Technology Customer Service 57

SugarCRM

JANUARY 31, 2023

Powered by AI, Sugar Sell can predict future sales volumes despite the lack of complete CRM data. 5 New Features To Improve Sugar Sell’s Forecasting Sugar Sell ’s AI core can help your business drive better predictability and performance by analyzing customer data and compiling it to external data sources, for AI-driven predictions.

Predictive Analytics 26

Predictive Analytics CRM Engineering AI 26