Gainsight

NOVEMBER 16, 2022

The Insider Growth Management Platform (GMP) helps digital marketers drive growth across the funnel from a unified platform powered by artificial intelligence (AI) and machine learning (ML). Experience Maker Award Goes to … ReviewPro . That’s the full experience! .

Artificial Intelligence 52

Artificial Intelligence ML Machine Learning Hospitality 52

Zendesk

FEBRUARY 28, 2023

Article Recommendations by Contexter (Support) offers AI-powered, in-app, contextual article recommendations. Contexer uses a combination of AI/ML and predictive analytics to get your customers the right help center resources. Sweephy (Support) is a data cleaning and preparing automated machine learning tool.

ML 52

ML Predictive Analytics Machine Learning Construction 52

SurveySensum

NOVEMBER 11, 2021

SurveySensum is an AI-powered end-to-end customer experience management platform that facilitates SMEs and growth-stage businesses to act effectively on your feedback. . When you have too many customer personas and a huge audience pool, you need to manage it. Data Management. Text Analytics and Machine Learning.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Comm100

NOVEMBER 8, 2018

In this blog post, we’ll break down top types of customer communication channels, and explain some of the use cases for each that will answer these questions. AI-powered chatbots. Chatbots are equipped with the power of advanced technology like Natural Language Processing (NPL) , or Machine Learning. Knowledge base.

Social Media 62

Social Media Machine Learning AI Technology 62

SugarCRM

NOVEMBER 27, 2020

Receive AI Support. Since SugarLive incorporates powerful AI technology , your customer-facing team can deliver sophisticated, proactive customer service that smartly anticipates the customer’s needs.

Real Estate 26

Real Estate Machine Learning Start-ups Customer Service 26

Qualtrics

OCTOBER 9, 2020

recorded phone conversations, chat interactions or case management data) and data left by customers voluntarily (e.g., Unstructured data—or what’s sometimes called “ambient” or “found” data—is data that is collected during the normal course of business (e.g., social media comments , user reviews, etc.). You mention conversations.

Unstructured Data 20

Unstructured Data Sentiment Analysis CX Machine Learning 20

SurveySensum

NOVEMBER 22, 2024

Customizable survey editor with DIY capabilities Survey sharing and gathering via multiple channels Advanced and AI-enabled text and sentiment analytics Advanced and analytical reporting capabilities Role-based analytical survey dashboards Real-time ticketing management $99 per month 4.6 (5) 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52