DMG Consulting

OCTOBER 6, 2023

Generative AI for the Service World DMG defines Generative AI as “a type of artificial intelligence that leverages deep-learning algorithms to produce new content (e.g., Generative AI is ideal for service organizations due to its ability to create content in response to inquiries. and customer service organizations.

AI 59

AI Contact Center Artificial Intelligence Omnichannel 59

Callminer

OCTOBER 11, 2018

In other cases, managers and QA teams are so overwhelmed with other tasks that they don’t utilize important metrics to their full potential, thus losing out on valuable performance and quality insights. Given the sheer number of metrics and KPIs that call centers could track, it’s no surprise that some metrics tend to go overlooked.

Contact Center 561

Contact Center Non-Profits Compliance Education 561

Fonolo

JANUARY 14, 2020

Bold360 is an AI-powered customer messaging platform that uses Natural Language Processing to help agents handle routine queries and tasks, and talk to your customers where they want to engage. And if you’re interested in finding more about the real-world applications of AI, tune into the AI: In Real Life podcast.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Logicalware

FEBRUARY 11, 2024

Recognising the need for a transformative solution, Sutton Council initiated a tender process, seeking an omnichannel platform that not only delivered voice services but also enabled engagement through various channels. ” Embracing AI The Sutton Council team is dedicated to advancing customer service responsibly.

Technology 59

Technology Technology CX Omnichannel 59

Logicalware

FEBRUARY 18, 2024

The solution came swiftly in Puzzel, offering a cloud-based omnichannel platform. Tom Mann, Customer Service Team Manager, found in Puzzel the ideal match to meet growing contact centre needs, prioritising scalability, remote and user-friendly interfaces. In collaboration with Puzzel, Tom envisions a transformative journey ahead.

Government 59

Government Omnichannel Touchpoint AI 59

Ameyo Callversations

MARCH 1, 2022

On an operational level, nearly 50% of contact center firms believe retention to be a key challenge for talent management – McKinsey. Why Call Center Management is Highly Complex? One of the main reasons call center management is tedious, and resource-intensive is that it is a highly complex domain. Conclusion.

Contact Center 52

Contact Center Omnichannel Customer Satisfaction AI 52

SurveySensum

AUGUST 14, 2024

SurveySensum SurveySensum is an end-to-end customer experience management platform that enables businesses to gather, manage, track, and analyze customer interactions across multiple sources and consolidate all data onto a single dashboard for better understanding. When it comes to ticketing management automation is very powerful.

CX 52

CX Social Media Start-ups AI 52