AI Case Management Outlook 
Intercom, Inc.
DECEMBER 10, 2020
Nick’s belief that business is personal underpins his outlook, and he takes a “human-first” approach in his role. That’s where companies can use AI to analyze the data and determine the right step to take with that customer. You don’t want to just be spamming the customer.
SugarCRM
OCTOBER 27, 2022
These are universal priorities that any professional in sales operations, CRM, or sales strategy should consider: AI and the data capture that fuels it: When times are hard, we need to make decisions on more than gut alone; and AI powers the ability to understand information faster and in greater depth than human analysis can achieve.
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