Logicalware

OCTOBER 3, 2023

Interestingly, AI can help enhance empathy in customer interactions. Here’s how: Understanding your customers through sentiment analysis In the digital sphere, where customer interactions often occur through chatbots, email, or social media, businesses risk losing the ability to infer context in their interactions with customers.

AI 52

AI Sentiment Analysis Customer Experience Social Media 52

SurveySensum

NOVEMBER 11, 2021

SurveySensum is an AI-powered end-to-end customer experience management platform that facilitates SMEs and growth-stage businesses to act effectively on your feedback. . It is an AI-powered adaptive model that understands all the VOC data with exceptional precision and perception. Data Management. Text Analysis.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

APRIL 21, 2023

Text Analytics: SurveySensum uses AI-driven sentiment analysis to help understand the emotions behind the open-ended responses. It’s a customer experience management (CEM) platform that helps businesses enhance their customer experience and drive growth. Therefore it helps improve customer satisfaction.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Qualtrics

OCTOBER 9, 2020

recorded phone conversations, chat interactions or case management data) and data left by customers voluntarily (e.g., what are people using this conversational analysis for? Unstructured data—or what’s sometimes called “ambient” or “found” data—is data that is collected during the normal course of business (e.g., About Tethr.

Unstructured Data 20

Unstructured Data Sentiment Analysis CX Machine Learning 20

SurveySensum

NOVEMBER 22, 2024

Customizable survey editor with DIY capabilities Survey sharing and gathering via multiple channels Advanced and AI-enabled text and sentiment analytics Advanced and analytical reporting capabilities Role-based analytical survey dashboards Real-time ticketing management $99 per month 4.6 (5) 5) Promoter.io 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SugarCRM

DECEMBER 17, 2024

Simply put, Microsoft Dynamics is a good fit for large enterprises with a dedicated IT team to manage the CRM and a large budget, and that dont mind platform lock-in. Dynamics has extensive features, AI-powered insights, and seamless integration with Microsoft Office 365, Teams, and Azure.

Compliance 26

Compliance CRM ML Finance 26