ECXO

MARCH 6, 2025

B2B organizations are increasingly investing in CX technologies such as experience management software, analytics tools, and AI-driven solutions. This closing the loop can turn around negative experiences and show customers that the company is responsive. analyse sentiment, and trigger alerts for immediate follow-up.

CX Transformation 339

CX Transformation B2B CX Government 339

PeopleMetrics

FEBRUARY 14, 2025

AI-powered VoC platforms are emerging, promising to automate everything from data collection to predictive analytics. But heres the reality: AI is making VoC more efficient, but it doesnt eliminate the need for human expertise. Why You Still Need a VoC Partner AI is a powerful tool, but its not a strategy. Lets break it down.

VOC 62

VOC Close the Loop Predictive Analytics Social Media 62

PeopleMetrics

FEBRUARY 27, 2025

There are three key reasons why this approach works: Validating Your Survey Design AI-powered survey design tools have made creating surveys faster and more efficient. AI can also run simulations, predicting response rates and analyzing question fatigue before surveys even go live. But even with AI, real-world testing is necessary.

VOC 62

VOC Close the Loop Sentiment Analysis Predictive Analytics 62

Intercom, Inc.

OCTOBER 22, 2020

Paul Hagen, a former CX Analyst at Forrester, says that a breakdown in CX often occurs for one of two reasons – a lack of strategy or poor execution that fails to close the loop from customer feedback to action. And this will be powered by the emergence of new, more sophisticated, AI-powered tools.

CX 218

CX Voice of the Customer Close the Loop Sentiment Analysis 218

SurveySensum

DECEMBER 4, 2024

Step 5: Close the Loop This is one of the most crucial steps in using the NPS. Artificial Intelligence: With AI, banks can improve and automate their customer support, making the service more efficient. Close the loop by contacting detractors to let them know that their feedback has been heard and acted upon.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

SurveySensum

APRIL 7, 2025

With ready-to-use survey templates , AI-powered insights, and customizable surveys, it makes gathering and analyzing data quick and easy. Ease-of-Use Creating surveys is effortless with SurveySensum’s AI-enabled survey builder. AI Closed-loop Ticketing System – Turn Detractor into Promoter!

Text Analytics 52

Text Analytics Actionable Insights AI NPS 52

Lumoa

DECEMBER 17, 2022

Now easier to close the loop with customers! Lumoa has offered a way to close the loop with your customers by using the Events page for some time. New Incremental Topic Modeling We have launched a new iteration of our AI when creating Topics. But, we know that the AI is not perfect.

Close the Loop 78

Close the Loop AI Start-ups Voice of the Customer 78

Lumoa

JANUARY 17, 2023

Now easier to close the loop with customers! Lumoa has offered a way to close the loop with your customers by using the Events page for some time. New Incremental Topic Modeling We have launched a new iteration of our AI when creating Topics. But, we know that the AI is not perfect.

Close the Loop 78

Close the Loop AI Start-ups Voice of the Customer 78

Lumoa

FEBRUARY 9, 2023

Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. With AI, you can get answers to most of your “why” questions. Why is NPS ® going up or down?

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

SurveySensum

FEBRUARY 13, 2025

Close the loop and take action on detractors The next step after following up with your detractors is to take the required action on their feedback. By closing the loop, you acknowledge customer concerns, resolve issues, and show them their voice matters. Make sure you inform them that you have resolved their problem.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Sentiment Analysis 52

SurveySensum

OCTOBER 17, 2024

So, always opt for AI text analytics tools for it, and there are many in the market! So, start analyzing the feedback and close the loop. An AI-powered customer feedback analytics software like SurveySensum helps generate meaningful insights that can make way for changes to improve customer experience.

Customer Feedback 52

Customer Feedback Text Analytics Social Media Artificial Intelligence 52

Callminer

OCTOBER 11, 2018

Kaye Chapman is the Learning & Development Manager at Comm100 , a global provider of AI-powered digital customer conversation software. Read on to learn what our experts had to say about the call center metrics you might be overlooking and how you can better leverage them. Kaye Chapman @kayejchapman.

Contact Center 561

Contact Center Non-Profits Compliance Education 561

SurveySensum

FEBRUARY 6, 2025

SurveySensum Platform Overview SurveySensum is an AI-enabled customer experience management platform that provides users with end-to-end CX solutions from creating surveys to analyzing data and taking relevant and prioritized action, impacting their bottom line and transforming feedback into revenue.

CX 52

CX Sentiment Analysis Text Analytics Social Media 52

SurveySensum

JULY 16, 2019

Ai-enabled experience management is agile and scalable that has close the loop and real-time dashboard functionalities for the brands of today’s ever-competitive era. Check out the comparison between a traditional market survey and an Ai-enabled experience management platform.

Close the Loop 60

Close the Loop Artificial Intelligence AI Innovation 60

SurveySensum

JULY 31, 2024

The magic lies in the AI feedback loop – a complete game changer in the world of feedback analysis. This AI capability enables businesses to analyze your feedback to extract actionable insights, understand customer sentiments, and even gauge their emotions. What is the AI Feedback Loop? Here’s how it works.

AI 52

AI Close the Loop Sentiment Analysis Actionable Insights 52

SurveySensum

FEBRUARY 7, 2025

SurveySensum takes this automation a step further with its AI-powered capabilities. With SurveySensums AI and automation, turn your NPS feedback into valuable, real-time insightseffortlessly./strong> It makes the whole process feel effortless, from creating NPS surveys to diving deep into the results with AI-powered Text Analytics.

NPS 52

NPS Customer Feedback Outlook E-commerce 52

Lumoa

OCTOBER 5, 2022

Lumoa has offered a way to close the loop with your customers by using the Events page for some time. We have launched a new iteration of our AI when creating Topics. Topics you deleted will not be recreated by AI, even if there would be enough feedback to warrant a Topic being created. New knowledge base articles.

Close the Loop 78

Close the Loop Voice of the Customer CRM AI 78

SurveySensum

JANUARY 16, 2025

It helps you create and launch surveys with AI capabilities and collect key customer insights to drive business growth, understand customer satisfaction and loyalty, and improve the overall customer experience. Qualtrics provides advanced data analysis tools, including text analysis, statistical modeling, and AI-driven insights.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Lumoa

SEPTEMBER 2, 2022

Your Topics are things like “Price” or “Customer Service” – they are created by the Lumoa AI based on what your customers are saying. But, we know that the AI is not perfect. Lumoa offers a way to close the loop with your customers by using the Events page. New improvements to Editing Topics.

Close the Loop 78

Close the Loop AI Customer Feedback Customer Service 78

SurveySensum

FEBRUARY 24, 2025

When the world is rapidly turning towards AI, businesses are relying on advanced techniques to extract valuable insights customer reviews, social handles, emails, chats, surveys, and whatnot. Leverage SurveySensums AI-powered text and sentiment analysis to tag, categorize, and analyze sentiment automatically with 99% accuracy!

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Machine Learning 52

Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Accenture , 85% of customer interactions will be managed with AI by 2020. With AI, you can get answers to most of your “why” questions. ACT ON CUSTOMER FEEDBACK!

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

SurveySensum

MAY 2, 2024

Having mastered the art of listening, let’s see how companies translate this symphony of the voice of the customers into real-world improvements through the power of closed-loop feedback. Impact of Closed Loop on Customer Service: 10 Brand Examples 1. A customer-forged masterpiece: their best POS system ever.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

Lumoa

NOVEMBER 3, 2022

For a while now, Lumoa has offered a way to close the loop with your customers by using the Events page. If you’re more of a reader though, we also have this text guide that you can check out, which covers the above info in more detail. Events marked “Done” now highlighted on Impact page!

Close the Loop 78

Close the Loop Start-ups AI Customer Feedback 78

Lumoa

APRIL 4, 2023

By now, we have all heard about the new generative AI solutions that have taken the market (every market) by storm. So, as we are becoming the first customer experience platform to integrate generative AI, we do that in a way that supercharges what we have done so far. This is Carlos del Corral , CEO and co-founder of Lumoa.

CX 15

CX Close the Loop Text Analytics Voice of the Customer 15

SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Lumoa

FEBRUARY 17, 2023

Now, you can get alerted to feedback that contains specific words and phrases as the feedback enters Lumoa: Create rules that listen for keywords, such as “cancel” Get alerted when feedback comes in matching those keywords Followup on the feedback, and close the loop with the customer New guides in the Knowledge base to level up your (..)

Close the Loop 78

Close the Loop Start-ups AI 78

SurveySensum

SEPTEMBER 5, 2024

This means that banking and financial organizations need to migrate and enhance their digital customer experience with continuous improvements like omnichannel customer interactions, AI-assisted chatbots, customer data integration across channels, etc. Personalization But With A Twist Of AI Every CX strategy includes personalization.

Close the Loop 52

Close the Loop Customer Experience Omnichannel Machine Learning 52

Logicalware

NOVEMBER 27, 2023

Customers voice and closing the loop JYSK places a premium on customer feedback and has implemented speech analytics in several countries while also receiving a lot of customer feedback based on reviews and surveys.

Artificial Intelligence 52

Artificial Intelligence Customer Experience Close the Loop Omnichannel 52

Lumoa

NOVEMBER 7, 2022

While mistakes happen, closing the loop and addressing the issue quickly can prevent customers from walking out the door. #4 With the ongoing advancements in AI, this powerful tool is now more useful and widely available for CX teams. And it’s not going away anytime soon.

Customer Experience 78

Customer Experience Predictive Analytics Close the Loop CX 78

SurveySensum

MARCH 3, 2022

If you are looking for a top-notch AI-powered voice of the customer tool, SurveySensum is your right choice. It measures customer loyalty and sentiments by listening to your customers, understanding their expectations, and closing the loop. Closing the loop. Predictive AI. Pros: Great customer support.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

APRIL 12, 2022

All of this will get you detailed insights and help you create action plans to resolve any possible issues to close the loop quickly. . This AI-enabled experience management solution helps you identify top customer sentiments from the unstructured data with its text analysis and gives you actionable insights. Request a Demo.

Text Analytics 59

Text Analytics Close the Loop Unstructured Data Actionable Insights 59

Lumoa

JANUARY 24, 2024

This AI-powered CX tool can truly do it all: Gathering customer feedback no matter the source, processing it, and preparing reports based on the processed data. AI-enhanced software can process huge datasets much faster than human workers. Does that sound like a lot to handle, especially for someone with a CXO’s busy schedule?

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

SurveySensum

JUNE 26, 2019

Here’s a quick analysis to design customer journey at different touch-points by integrating an AI-enabled experience management platform. Amplify customer interactions: Artificial Intelligence (AI) can help businesses in creating personalized, relevant and lasting customer experience through smarter interactions.

Artificial Intelligence 40

Artificial Intelligence Close the Loop AI Customer Loyalty 40

SurveySensum

DECEMBER 18, 2024

NPS Software : Leverage AI-enabled NPS tools like SurveySensum to create surveys, survey distribution, and analyze NPS data to extract actionable insights from raw data. Though there are several tips to improve your NPS , we list down only the most important ones here.

Net Promoter Score 52

Net Promoter Score NPS Actionable Insights Non-Profits 52

SurveySensum

AUGUST 10, 2023

AI Chatbots: Implement AI-based chatbots or virtual assistants that can engage with customers in real-time and provide instant responses to common queries. Utilize Customer Feedback To Identify Issues And Close The Loop What’s the point of collecting feedback on customer effort if you are not going to take action on it?

Customer Loyalty 52

Customer Loyalty Close the Loop Engineering Touchpoint 52

SurveySensum

NOVEMBER 11, 2021

SurveySensum is an AI-powered end-to-end customer experience management platform that facilitates SMEs and growth-stage businesses to act effectively on your feedback. . Closing the loop. Closing the loop is highly important. No more scavenging Google for best Qualtrics competitors. Take a look. SurveySensum .

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Qualtrics

MAY 30, 2019

Use AI to create breakthrough customer experiences. AI was virtually made for CX experiences. Chatbots are there for customers 24/7, natural language processing allows you to understand what people mean in free-form text messages, and AI has made time to insights faster. Close the loop with customers.

CX 52

CX Customer Experience Customer Journey Map Close the Loop 52