Lumoa

FEBRUARY 9, 2023

Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. With AI, you can get answers to most of your “why” questions. Why is NPS ® going up or down?

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

SurveySensum

MARCH 1, 2024

A retail company, MagnetHome enthusiastically embraced the Net Promoter Score and started measuring customer loyalty. They gathered all the responses diligently but stumbled into the “Everyone’s-the-Same” trap – treating all scores equally. 6 Common Rookie Mistakes in Net Promoter Score Analysis 1.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Customer Satisfaction 52

SurveySensum

DECEMBER 4, 2024

This is where Net Promoter Score comes into play. And generally, a negative score indicates poor performance because of more detractors. Step 4: Follow-up Questions Even if your score is low or high, you should follow up questions with the detractors in the survey.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Accenture , 85% of customer interactions will be managed with AI by 2020. With AI, you can get answers to most of your “why” questions. ACT ON CUSTOMER FEEDBACK!

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

InteractionMetrics

FEBRUARY 20, 2025

Your Net Promoter Score (NPS) isntjust another numberits a direct reflection of customer trust and customer loyalty. With decades of expertise in Net Promoter surveys , we know what works. Here are 21 actionable strategies to improve your net promoter score and elevate your NPS the right way.

NPS 52

NPS Net Promoter Score Customer Satisfaction Social Media 52

SurveySensum

APRIL 7, 2025

With ready-to-use survey templates , AI-powered insights, and customizable surveys, it makes gathering and analyzing data quick and easy. Ease-of-Use Creating surveys is effortless with SurveySensum’s AI-enabled survey builder. AI Closed-loop Ticketing System – Turn Detractor into Promoter!

Text Analytics 52

Text Analytics Actionable Insights AI NPS 52

SurveySensum

OCTOBER 17, 2024

So, always opt for AI text analytics tools for it, and there are many in the market! So, start analyzing the feedback and close the loop. An AI-powered customer feedback analytics software like SurveySensum helps generate meaningful insights that can make way for changes to improve customer experience.

Customer Feedback 52

Customer Feedback Text Analytics Social Media Artificial Intelligence 52

SurveySensum

FEBRUARY 6, 2025

SurveySensum Platform Overview SurveySensum is an AI-enabled customer experience management platform that provides users with end-to-end CX solutions from creating surveys to analyzing data and taking relevant and prioritized action, impacting their bottom line and transforming feedback into revenue.

CX 52

CX Sentiment Analysis Text Analytics AI 52

SurveySensum

FEBRUARY 7, 2025

SurveySensum takes this automation a step further with its AI-powered capabilities. With SurveySensums AI and automation, turn your NPS feedback into valuable, real-time insightseffortlessly./strong> It makes the whole process feel effortless, from creating NPS surveys to diving deep into the results with AI-powered Text Analytics.

NPS 52

NPS Customer Feedback Outlook E-commerce 52

SurveySensum

JANUARY 16, 2025

It helps you create and launch surveys with AI capabilities and collect key customer insights to drive business growth, understand customer satisfaction and loyalty, and improve the overall customer experience. Qualtrics provides advanced data analysis tools, including text analysis, statistical modeling, and AI-driven insights.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Accenture , 85% of customer interactions will be managed with AI by 2020. With AI, you can get answers to most of your “why” questions. ACT ON CUSTOMER FEEDBACK!

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

SurveySensum

JULY 31, 2024

The magic lies in the AI feedback loop – a complete game changer in the world of feedback analysis. This AI capability enables businesses to analyze your feedback to extract actionable insights, understand customer sentiments, and even gauge their emotions. What is the AI Feedback Loop? Here’s how it works.

AI 52

AI Close the Loop Sentiment Analysis Actionable Insights 52

Lumoa

JANUARY 24, 2024

Customer satisfaction drives key metrics like your Net Promoter Score (NPS). Metric-Driven Improvement : Regularly measure and track key metrics like Net Promoter Score (NPS) and Customer Satisfaction (CSAT). AI-enhanced software can process huge datasets much faster than human workers. The result?

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

PeopleMetrics

FEBRUARY 25, 2022

This connection is a critical factor in driving customer retention and net promoter score improvements over time. Here are a few trends we're seeing : Increased investments in AI technology, like text analytics and automated service recovery, to streamline elements of the CX process. Customer effort score (CES).

CX 71

CX Net Promoter Score Customer Experience Touchpoint 71

SurveySensum

JUNE 26, 2024

Well, it’s because of a customer satisfaction metric called Net Promoter Score. With the help of AI and machine learning, they examine customer behavior by analyzing customer data on browsing activity, shopping history, and behavior. But have you ever stopped to wonder why Amazon has such a huge loyal customer base?

NPS 52

NPS Customer Loyalty Net Promoter Score Close the Loop 52

SurveySensum

FEBRUARY 10, 2022

Given its significance, how do you improve your Net Promoter Score? How can you convert these unhappy customers into brand advocates or encourage your promoters to do the positive word of mouth and bring referrals? Here are the 11 surefire strategies that can help you increase the Net Promoter Score.

NPS 52

NPS Net Promoter Score Sentiment Analysis Touchpoint 52

SurveySensum

FEBRUARY 3, 2022

Given its significance, how do you improve your Net Promoter Score? How can you convert these unhappy customers into brand advocates or encourage your promoters to do the positive word of mouth and bring referrals? Here are the 11 surefire strategies that can help you increase the Net Promoter Score.

NPS 52

NPS Net Promoter Score Sentiment Analysis Touchpoint 52

Experience Investigators

OCTOBER 17, 2023

Reporting on a Net Promoter Score (NPS) month after month that doesn’t vary too dramatically can create a sense of complacency. Don’t be afraid of leveraging goals like “Full implementation of a new AI-powered Customer Relationship Management (CRM) system.” But after a while, those numbers become less compelling.

CX 94

CX Customer Experience CX Transformation Net Promoter Score 94

SurveySensum

SEPTEMBER 5, 2024

This means that banking and financial organizations need to migrate and enhance their digital customer experience with continuous improvements like omnichannel customer interactions, AI-assisted chatbots, customer data integration across channels, etc. Personalization But With A Twist Of AI Every CX strategy includes personalization.

Close the Loop 52

Close the Loop Customer Experience Omnichannel Machine Learning 52

SurveySensum

JUNE 9, 2023

Net Promoter Score (NPS) Surveys Net Promoter Score (NPS) surveys are the widely used survey to gauge customer loyalty on an 11-point scale. The respondents of the NPS scale are divided into three categories, Promoters (9-10), Passives (7-8), and Detractors (0-6).

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score NPS Touchpoint 52

SurveySensum

OCTOBER 2, 2024

Key Metrics Customer satisfaction, Net Promoter Score , and Customer Effort Score. This AI technology-driven CXM helps you understand your customers. From Gathering Feedback to Analyzing Trends and Closing the Loop, SurveySensum is Your End-to-End CXM Solution!

Customer Relationship Management 52

Customer Relationship Management Customer Experience Management Customer Relationship CXM 52

Retently

FEBRUARY 9, 2024

One effective way to gauge customer likelihood for recommending a product or service is through specific questions like the Net Promoter Score found on feedback questionnaires. Our journey begins with questions that identify Promoters, Passives, and Detractors with NPS.

Customer Feedback 93

Customer Feedback Net Promoter Score Customer Satisfaction NPS 93

SurveySensum

MAY 19, 2023

This is where Net Promoter Score (NPS) comes into play. NPS, or Net Promoter Score, is a CX metric used to gauge a business’s customer satisfaction and loyalty. And generally, a negative score indicates poor performance because of more detractors. And this is where NPS comes into play.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

SurveySensum

NOVEMBER 11, 2021

SurveySensum is an AI-powered end-to-end customer experience management platform that facilitates SMEs and growth-stage businesses to act effectively on your feedback. . Closing the loop. Closing the loop is highly important. No more scavenging Google for best Qualtrics competitors. Take a look. SurveySensum .

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

NOVEMBER 24, 2021

If you have landed here, I am sure you already know what NPS aka net promoter score is. While this has been widely used in organizations, some brands only focus on increasing the score. The AI-enabled Text and Sentiment Analysis automates the entire process of tagging and saves hours of your manual work.

NPS 52

NPS Net Promoter Score Sentiment Analysis B2C 52

SurveySensum

DECEMBER 20, 2023

Customer Satisfaction Net Promoter Score First Response Time Resolution Rate Customer Effort Score (CES) Retention Rate Self-Service Metrics Average Ticket Handling Time Agent Performance Metrics First contact resolution rate 1. This score reflects areas for improvement.

Net Promoter Score 52

Net Promoter Score Customer Service NPS Customer Satisfaction 52

SurveySensum

JULY 16, 2024

Constantly Innovates – Gemini Seen the latest addition to Google Chrome’s AI-driven chatbot, Gemini? This seamless integration and synchronization simplifies tasks for users, allowing them to switch between services effortlessly. Innovation is the hallmark of Google’s vision.

NPS 52

NPS Customer Loyalty Close the Loop Engineering 52

Retently

OCTOBER 23, 2024

Stores can use various types of surveys to collect experience data, such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys. Send Delivery Confirmation Alerts : Automated emails or SMS notifications upon delivery reassure customers and close the loop on the order process.

Retail 110

Retail CX NPS Touchpoint 110

SurveySensum

SEPTEMBER 19, 2024

SurveySensum SurveySensum is an AI-enabled customer experience management platform and a great alternative to Zykrr. For advanced professionals, the tool is equipped with AI-enabled and advanced capabilities like text and sentiment analysis, cross-tab analysis, survey logic , and role-based analytical dashboards.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

SurveySensum

SEPTEMBER 24, 2024

SurveySensum SurveySensum is an AI-enabled experience management platform that helps businesses improve their customer experience, enhance their employee experience, and optimize their product development.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Touchpoint Non-Profits 52

SurveySensum

JANUARY 16, 2025

It helps you create and launch surveys with AI capabilities and collect key customer insights to drive business growth, understand customer satisfaction and loyalty, and improve the overall customer experience. Qualtrics provides advanced data analysis tools, including text analysis, statistical modeling, and AI-driven insights.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

OCTOBER 4, 2024

By leveraging AI capabilities like text and sentiment analysis , you can extract key themes, patterns, top customer sentiments, and emotions. Whether it’s a personalized follow-up email or a broader communication about changes implemented, closing the loop is a crucial part of maintaining customer satisfaction.

Unstructured Data 52

Unstructured Data Social Media Omnichannel Close the Loop 52

SurveySensum

NOVEMBER 6, 2023

The Benefits of Turning NPS Feedback into Action The Right NPS Methodology Step 1: Collect NPS Feedback Regularly Step 2: Analyze your NPS Feedback Step 3: Close the Loop With your Customers Step 4: Take Action on your NPS Feedback Step 5: Communicate the Action Taken to Your Customers Conclusion What is NPS? But Why is NPS Important?

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

SurveySensum

SEPTEMBER 6, 2024

Utilize our easy-to-setup surveys, AI-driven insights, dynamic dashboards, and anonymous feedback options to effectively analyze employee performance. Capture real-time feedback, close the loop, and harness dynamic dashboards to turn insights into powerful actions. How do you track and measure your productivity?

Close the Loop 52

Close the Loop Construction Net Promoter Score AI 52

SurveySensum

AUGUST 3, 2023

Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. The platform employs AI-driven Text Analytics software to gauge customer sentiments accurately, providing deeper insights into customer emotions.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

FEBRUARY 14, 2024

SurveySensum helps you gather real-time feedback at each stage of the employee journey, enabling you to close the loop and enhance overall employee satisfaction. SurveySensum focuses on making feedback actionable by closing the loop. It helps you prevent employee turnover, improve engagement, and boost satisfaction.

Close the Loop 52

Close the Loop Outlook Start-ups Text Analytics 52

SurveySensum

JUNE 3, 2024

They provide end-to-end implementation support – from creating effective surveys to analyzing and prioritizing data points to close the loop and drive revenue. SurveySensum SurveySensum is an AI-enabled customer feedback tool that helps businesses improve and boost their customer experience the right way.

Text Analytics 52

Text Analytics Start-ups CX Close the Loop 52