SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

JULY 31, 2024

The magic lies in the AI feedback loop – a complete game changer in the world of feedback analysis. This AI capability enables businesses to analyze your feedback to extract actionable insights, understand customer sentiments, and even gauge their emotions. What is the AI Feedback Loop?

AI 52

AI Close the Loop Sentiment Analysis Actionable Insights 52

SurveySensum

MARCH 3, 2022

If you are looking for a top-notch AI-powered voice of the customer tool, SurveySensum is your right choice. It measures customer loyalty and sentiments by listening to your customers, understanding their expectations, and closing the loop. Text & sentiment analysis . Closing the loop.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

JANUARY 27, 2022

It also uses sentimental analysis to determine customer emotions and segments them into promoters, detractors, and passives so that appropriate action can be taken. ? A well-designed CX software analyzes customer feedback and helps you take the appropriate action quickly(close the loop) to keep the customers happy.

Sentiment Analysis 59

Sentiment Analysis Customer Experience CEM NPS 59

SurveySensum

MAY 2, 2024

Having mastered the art of listening, let’s see how companies translate this symphony of the voice of the customers into real-world improvements through the power of closed-loop feedback. Impact of Closed Loop on Customer Service: 10 Brand Examples 1. A customer-forged masterpiece: their best POS system ever.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

SurveySensum

NOVEMBER 11, 2021

SurveySensum is an AI-powered end-to-end customer experience management platform that facilitates SMEs and growth-stage businesses to act effectively on your feedback. . Closing the loop. Closing the loop is highly important. No more scavenging Google for best Qualtrics competitors. Take a look. SurveySensum .

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

JANUARY 16, 2025

It helps you create and launch surveys with AI capabilities and collect key customer insights to drive business growth, understand customer satisfaction and loyalty, and improve the overall customer experience. Qualtrics provides advanced data analysis tools, including text analysis, statistical modeling, and AI-driven insights.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Lumoa

JANUARY 24, 2024

When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic. Well, thankfully, software from Lumoa simplifies every aspect of customer experience and feedback analysis. The result?

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

SurveySensum

SEPTEMBER 19, 2024

SurveySensum SurveySensum is an AI-enabled customer experience management platform and a great alternative to Zykrr. For advanced professionals, the tool is equipped with AI-enabled and advanced capabilities like text and sentiment analysis, cross-tab analysis, survey logic , and role-based analytical dashboards.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

SurveySensum

FEBRUARY 24, 2022

A well-designed customer feedback tool will have important features like NPS surveys, CSAT surveys, text and sentiment analysis, omnichannel feedback, great support, and so on. . Closing the loop. Following the suite, SurveySensum focuses on making feedback more actionable by closing the loop. Best features.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

OCTOBER 26, 2022

Closing the loop. Real-time analysis . AI chatbot . Also, it offers an all-in-one view of the custom dashboard where you can view the survey reports, top trends and sentiments of the customers, overall view of the surveys, and much more. Closing the loop. AI chatbot . Online survey tool.

Close the Loop 59

Close the Loop Sentiment Analysis Text Analytics Start-ups 59

SurveySensum

SEPTEMBER 24, 2024

SurveySensum SurveySensum is an AI-enabled experience management platform that helps businesses improve their customer experience, enhance their employee experience, and optimize their product development.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Touchpoint Non-Profits 52

InteractionMetrics

FEBRUARY 20, 2025

Close the Loop Quickly Speed matters when addressing customer feedback. Run a correlation analysis to look at how NPS connects to key factors (like response times, product quality, or ease of use). You can also use sentiment analysis tools to categorize open-ended responses into positive, neutral, or negative feedback.

NPS 52

NPS Net Promoter Score Customer Satisfaction Social Media 52

SurveySensum

OCTOBER 4, 2024

By leveraging AI capabilities like text and sentiment analysis , you can extract key themes, patterns, top customer sentiments, and emotions. This helps in understanding overall customer sentiment, identifying top customer pain points, and taking data-driven action that will impact your bottom line.

Unstructured Data 52

Unstructured Data Social Media Omnichannel Close the Loop 52

SurveySensum

NOVEMBER 24, 2021

That’s why we created Text and Sentiment Analysis. The AI-enabled Text and Sentiment Analysis automates the entire process of tagging and saves hours of your manual work. You can click here to know more about text and sentiment analysis. This is what closing the loop is all about. .

NPS 52

NPS Net Promoter Score Sentiment Analysis B2C 52

SurveySensum

OCTOBER 2, 2024

Use sentiment analysis tools to find out the way your customers see your brand. This AI technology-driven CXM helps you understand your customers. From Gathering Feedback to Analyzing Trends and Closing the Loop, SurveySensum is Your End-to-End CXM Solution! Are they loving it? Are there frustrations bubbling up?

Customer Relationship Management 52

Customer Relationship Management Customer Experience Management Customer Relationship CXM 52

SurveySensum

FEBRUARY 11, 2022

This AI-powered end-to-end customer experience management software is an ideal alternative to Medallia. Closing the loop. Its text Insights allow customers to reveal significant insights in large amounts of unrestricted text feedback through sentiment analysis and identifying key phrases. SurveySensum.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

SurveySensum

APRIL 5, 2022

It is an AI-enabled feedback management platform that helps you gather customer feedback, analyze it, and take action on it to boost your customer satisfaction and loyalty. Qualtrics offers you functional features like predictive AI, Automated actions, customer experience management, business value realization, etc. . Best Features.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

SurveySensum

FEBRUARY 10, 2022

It’s going beyond self-interest and profit-making that you can dig deeper into the feedback loop and use it to your customer’s advantage.”. Identify themes with Text and Sentiment Analysis. To achieve the same, deep dive into the customers’ open responses and run text and sentiment analysis.

NPS 52

NPS Net Promoter Score Sentiment Analysis Touchpoint 52

SurveySensum

FEBRUARY 3, 2022

It’s going beyond self-interest and profit-making that you can dig deeper into the feedback loop and use it to your customer’s advantage.”. Identify themes with Text and Sentiment Analysis. To achieve the same, deep dive into the customers’ open responses and run text and sentiment analysis.

NPS 52

NPS Net Promoter Score Sentiment Analysis Touchpoint 52

SurveySensum

JUNE 3, 2024

They provide end-to-end implementation support – from creating effective surveys to analyzing and prioritizing data points to close the loop and drive revenue. SurveySensum SurveySensum is an AI-enabled customer feedback tool that helps businesses improve and boost their customer experience the right way.

Text Analytics 52

Text Analytics Start-ups CX Close the Loop 52

SurveySensum

FEBRUARY 14, 2024

These tools come in all shapes and sizes – from simple survey tools to fancy platforms with features like sentiment analysis and automated reporting. SurveySensum helps you gather real-time feedback at each stage of the employee journey, enabling you to close the loop and enhance overall employee satisfaction.

Close the Loop 52

Close the Loop Outlook Start-ups Text Analytics 52

SurveySensum

AUGUST 3, 2023

Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. Real-time feedback analysis gives you instant access to valuable feedback and enables prompt decision-making. What sets SurveySensum apart is – a dedicated CX consultant.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

Retently

FEBRUARY 9, 2024

There are useful features available, such as word clouds or text analytics, which can help visualize common terms used by customers, as well as sentiment analysis of their feedback. Close the Feedback Loop with Effective Communication After gathering and analyzing customer feedback, it’s time to close the loop with your respondents.

Customer Feedback 92

Customer Feedback Net Promoter Score Customer Satisfaction NPS 92

SurveySensum

APRIL 21, 2023

Set up notifications to address feedback to close the loop. Text Analytics: SurveySensum uses AI-driven sentiment analysis to help understand the emotions behind the open-ended responses. AI-driven Insights: The tool leverages AI to identify patterns, trends, and opportunities from customer feedback data.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Qualtrics

JANUARY 28, 2020

Chatbots - AI is getting better all the time, and leading brands have been using AI-chat bots for sensational customer communication experiences. The company is able to collect feedback beyond surveys, run text and sentiment analysis on their data, and take action on customer insights to close feedback loops.

Close the Loop 24

Close the Loop Sentiment Analysis Social Media Gaming 24

Retently

OCTOBER 23, 2024

Send Delivery Confirmation Alerts : Automated emails or SMS notifications upon delivery reassure customers and close the loop on the order process. Use Automated Solutions : Implement AI-powered chatbots to quickly handle common inquiries, reducing wait times. Clear communication about delays can prevent dissatisfaction.

Retail 109

Retail CX NPS Touchpoint 109

SurveySensum

JANUARY 13, 2025

Close the Feedback Loop Collecting feedback is only half the battle. The other half is closing the loop by responding, resolving issues, and engaging with customers about how their input has made a difference. ” Uncover True Customer Emotions Using SurveySensums AI Sentiment Analysis!

Omnichannel 52

Omnichannel Social Media Sentiment Analysis Touchpoint 52

PeopleMetrics

JANUARY 14, 2025

CX measurement is ongoing, creating a feedback loop that drives daily improvements. How AI is Transforming CX Measurement In todays blog post, I am focusing on how AI has amplified the impact of CX measurement in ways we couldnt have imagined a few years ago. Example : A retail brand monitors social media mentions using AI.

AI 71

AI Sentiment Analysis E-commerce CX 71