Lumoa

JANUARY 24, 2024

When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic. Well, thankfully, software from Lumoa simplifies every aspect of customer experience and feedback analysis. The result?

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

SurveySensum

JANUARY 27, 2022

It also uses sentimental analysis to determine customer emotions and segments them into promoters, detractors, and passives so that appropriate action can be taken. ? A well-designed CX software analyzes customer feedback and helps you take the appropriate action quickly(close the loop) to keep the customers happy.

Sentiment Analysis 59

Sentiment Analysis Customer Experience CEM NPS 59

SurveySensum

NOVEMBER 11, 2021

SurveySensum is an AI-powered end-to-end customer experience management platform that facilitates SMEs and growth-stage businesses to act effectively on your feedback. . Closing the loop. Closing the loop is highly important. No more scavenging Google for best Qualtrics competitors. Take a look. SurveySensum .

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

FEBRUARY 24, 2022

A well-designed customer feedback tool will have important features like NPS surveys, CSAT surveys, text and sentiment analysis, omnichannel feedback, great support, and so on. . Closing the loop. Following the suite, SurveySensum focuses on making feedback more actionable by closing the loop. Best features.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

OCTOBER 2, 2024

Use sentiment analysis tools to find out the way your customers see your brand. This AI technology-driven CXM helps you understand your customers. From Gathering Feedback to Analyzing Trends and Closing the Loop, SurveySensum is Your End-to-End CXM Solution! Are they loving it? Are there frustrations bubbling up?

Customer Relationship Management 52

Customer Relationship Management Customer Experience Management Customer Relationship CXM 52

SurveySensum

OCTOBER 26, 2022

Closing the loop. Real-time analysis . AI chatbot . Also, it offers an all-in-one view of the custom dashboard where you can view the survey reports, top trends and sentiments of the customers, overall view of the surveys, and much more. Closing the loop. AI chatbot . Online survey tool.

Sentiment Analysis 59

Sentiment Analysis Close the Loop Text Analytics Start-ups 59

SurveySensum

NOVEMBER 24, 2021

That’s why we created Text and Sentiment Analysis. The AI-enabled Text and Sentiment Analysis automates the entire process of tagging and saves hours of your manual work. You can click here to know more about text and sentiment analysis. This is what closing the loop is all about. .

NPS 52

NPS Net Promoter Score Sentiment Analysis B2C 52

SurveySensum

JUNE 3, 2024

They provide end-to-end implementation support – from creating effective surveys to analyzing and prioritizing data points to close the loop and drive revenue. SurveySensum SurveySensum is an AI-enabled customer feedback tool that helps businesses improve and boost their customer experience the right way.

Text Analytics 52

Text Analytics Start-ups Sentiment Analysis Close the Loop 52

SurveySensum

FEBRUARY 11, 2022

This AI-powered end-to-end customer experience management software is an ideal alternative to Medallia. Closing the loop. Its text Insights allow customers to reveal significant insights in large amounts of unrestricted text feedback through sentiment analysis and identifying key phrases. SurveySensum.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

SurveySensum

FEBRUARY 14, 2024

These tools come in all shapes and sizes – from simple survey tools to fancy platforms with features like sentiment analysis and automated reporting. SurveySensum helps you gather real-time feedback at each stage of the employee journey, enabling you to close the loop and enhance overall employee satisfaction.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SurveySensum

APRIL 5, 2022

It is an AI-enabled feedback management platform that helps you gather customer feedback, analyze it, and take action on it to boost your customer satisfaction and loyalty. Qualtrics offers you functional features like predictive AI, Automated actions, customer experience management, business value realization, etc. . Best Features.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

SurveySensum

AUGUST 3, 2023

Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. Real-time feedback analysis gives you instant access to valuable feedback and enables prompt decision-making. What sets SurveySensum apart is – a dedicated CX consultant.

B2B 52

B2B NPS Text Analytics Net Promoter Score 52

Qualtrics

JANUARY 28, 2020

Chatbots - AI is getting better all the time, and leading brands have been using AI-chat bots for sensational customer communication experiences. The company is able to collect feedback beyond surveys, run text and sentiment analysis on their data, and take action on customer insights to close feedback loops.

Sentiment Analysis 24

Sentiment Analysis Close the Loop Gaming Social Media 24

SurveySensum

APRIL 21, 2023

Set up notifications to address feedback to close the loop. Text Analytics: SurveySensum uses AI-driven sentiment analysis to help understand the emotions behind the open-ended responses. AI-driven Insights: The tool leverages AI to identify patterns, trends, and opportunities from customer feedback data.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

FEBRUARY 10, 2022

It’s going beyond self-interest and profit-making that you can dig deeper into the feedback loop and use it to your customer’s advantage.”. Identify themes with Text and Sentiment Analysis. To achieve the same, deep dive into the customers’ open responses and run text and sentiment analysis.

NPS 52

NPS Net Promoter Score Sentiment Analysis Touchpoint 52

SurveySensum

FEBRUARY 3, 2022

It’s going beyond self-interest and profit-making that you can dig deeper into the feedback loop and use it to your customer’s advantage.”. Identify themes with Text and Sentiment Analysis. To achieve the same, deep dive into the customers’ open responses and run text and sentiment analysis.

NPS 52

NPS Net Promoter Score Sentiment Analysis Touchpoint 52