SurveySensum

FEBRUARY 24, 2025

When the world is rapidly turning towards AI, businesses are relying on advanced techniques to extract valuable insights customer reviews, social handles, emails, chats, surveys, and whatnot. Leverage SurveySensums AI-powered text and sentiment analysis to tag, categorize, and analyze sentiment automatically with 99% accuracy!

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Machine Learning 52

SurveySensum

FEBRUARY 13, 2025

Suggested Read: Discover what NPS survey questions you should ask in your next NPS survey STEP 5: Review your VOC dashboard and analyze the performance of your product or service at all touchpoints. By closing the loop, you acknowledge customer concerns, resolve issues, and show them their voice matters.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Sentiment Analysis 52

SurveySensum

MARCH 3, 2022

VOC tools help you listen and comprehend the customer expectations, opinions, and feedback. What are VoC tools? Mandatory features to look for in a great VoC tool? What are VoC tools? A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Accenture , 85% of customer interactions will be managed with AI by 2020. With AI, you can get answers to most of your “why” questions. ACT ON CUSTOMER FEEDBACK!

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Lumoa

JANUARY 24, 2024

Here are some strategies to refine your ability to spot and utilize valuable data through text analytics: Amplify the Voice of the Customer (VoC) : Place a stronger emphasis on understanding and responding to the VoC. AI-enhanced software can process huge datasets much faster than human workers. The result?

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

PeopleMetrics

FEBRUARY 25, 2022

Here are a few trends we're seeing : Increased investments in AI technology, like text analytics and automated service recovery, to streamline elements of the CX process. Voice of Customer (VoC) or customer listening. A VoC program collects, studies, and analyzes this information to help guide strategic decisions.

CX 71

CX Net Promoter Score Customer Experience Touchpoint 71

Qualtrics

MAY 30, 2019

Use AI to create breakthrough customer experiences. AI was virtually made for CX experiences. Chatbots are there for customers 24/7, natural language processing allows you to understand what people mean in free-form text messages, and AI has made time to insights faster. Close the loop with customers.

CX 52

CX Customer Experience Customer Journey Map Close the Loop 52

Experience Investigators

OCTOBER 17, 2023

Others have more common org chart regulars, like Chief Marketing Officer or Voice fo the Customer (VoC) Director. Don’t be afraid of leveraging goals like “Full implementation of a new AI-powered Customer Relationship Management (CRM) system.” The one thing they all have in common? And that leads to more retained revenue.)

CX 94

CX Customer Experience CX Transformation Net Promoter Score 94

SurveySensum

NOVEMBER 11, 2021

SurveySensum is an AI-powered end-to-end customer experience management platform that facilitates SMEs and growth-stage businesses to act effectively on your feedback. . Closing the loop. Closing the loop is highly important. No more scavenging Google for best Qualtrics competitors. Take a look. SurveySensum .

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Accenture , 85% of customer interactions will be managed with AI by 2020. With AI, you can get answers to most of your “why” questions. ACT ON CUSTOMER FEEDBACK!

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

SurveySensum

FEBRUARY 11, 2022

This AI-powered end-to-end customer experience management software is an ideal alternative to Medallia. Closing the loop. It offers a Voice of the Customer (VoC) feature that alerts and allows everyone to listen, comprehend, and impart customer stories. . SurveySensum. Best features. Best features.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

SurveySensum

APRIL 5, 2022

It is an AI-enabled feedback management platform that helps you gather customer feedback, analyze it, and take action on it to boost your customer satisfaction and loyalty. You can use this VoC tool to evaluate the ease of use and customer satisfaction at multiple touchpoints. AI Sentiment Analysis. SurveySensum. Best Features.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

SurveySensum

NOVEMBER 24, 2021

The AI-enabled Text and Sentiment Analysis automates the entire process of tagging and saves hours of your manual work. This is what closing the loop is all about. . It is easier to check comments, validate data, take immediate action and close the feedback loop instantly with each customer. Follow-up with them.

NPS 52

NPS Net Promoter Score Sentiment Analysis B2C 52

SurveySensum

JANUARY 27, 2023

– 30 hours a week is saved on analysis and reporting With an AI-enabled feedback platform, the analysis of the feedback and reporting is automated. You must close the loop on every detractor. And then, when you get enough response, you can simply switch to the paid version. This reduces your entire survey costs by 80%.

Close the Loop 52

Close the Loop Start-ups Customer Feedback AI 52

PeopleMetrics

MARCH 20, 2025

Closing the loop on customer alerts is one of the most fundamental aspects of an effective VoC program. But despite all the advancements in AI, this is one area where technology hasnt dramatically changed the core principles of closing the loop.

Close the Loop 62

Close the Loop AI VOC B2C 62

SurveySensum

APRIL 21, 2023

Set up notifications to address feedback to close the loop. Text Analytics: SurveySensum uses AI-driven sentiment analysis to help understand the emotions behind the open-ended responses. AI-driven Insights: The tool leverages AI to identify patterns, trends, and opportunities from customer feedback data.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

FEBRUARY 10, 2022

STEP 5: Review your VOC dashboard and analyze the performance of your product or service at all touchpoints. Learn more about the AI-enabled Text and Sentiment Analysis tool. Close the loop and take action. It has no value if you don’t understand the reason for that number. Link NPS with your operational data.

NPS 52

NPS Net Promoter Score Sentiment Analysis Touchpoint 52

SurveySensum

FEBRUARY 3, 2022

STEP 5: Review your VOC dashboard and analyze the performance of your product or service at all touchpoints. Learn more about the AI-enabled Text and Sentiment Analysis tool. Close the loop and take action. It has no value if you don’t understand the reason for that number. Link NPS with your operational data.

NPS 52

NPS Net Promoter Score Sentiment Analysis Touchpoint 52

PeopleMetrics

APRIL 17, 2025

Over the past three months, Ive written 41 blog posts each revisiting a lesson from my book Listen or Die (along with the conclusion) through the lens of whats changed (and what hasnt) in the age of AI. What emerged is a modern roadmap for any company looking to build or evolve their Voice of Customer (VoC) program today. Automate it.

VOC 62

VOC AI Close the Loop Machine Learning 62

PeopleMetrics

APRIL 18, 2025

Each one revisited a lesson from my book Listen or Die but this time through the lens of AI. When I wrote Listen or Die back in 2017, AI was on my radar when it came to VoC, but it felt out there. Fast forward to today and AI is everywhere. AI isnt just changing VoC its transforming it.

AI 62

AI VOC Close the Loop Machine Learning 62

SurveySensum

APRIL 15, 2025

This is where Voice of Customer (VoC) tools come into play. VoC tools allow you to discover how your customers feel about your products and services, understand their expectations, and find ways to deliver the best customer experience possible. Let’s dive in and learn more about these VoC tools! What are VoC tools?

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

PeopleMetrics

JANUARY 14, 2025

In Listen or Die , I wrote about a common misconception: that CX measurement (or Voice of the Customer, VoC) is the same as market research (MR). CX measurement, or VoC, is about real-time, continuous listening and acting on customer feedback from identified customers. Example : A retail brand monitors social media mentions using AI.

AI 71

AI Sentiment Analysis E-commerce VOC 71

PeopleMetrics

APRIL 15, 2025

But what has changed what I never could have fully predicted in 2017 is how AI has supercharged the entire VoC landscape. AI is no longer just about text analytics. AI is not just helping you listen better its helping you act better. Because yes, closing the loop with individual customers is still important.

VOC 62

VOC AI Close the Loop Text Analytics 62

PeopleMetrics

APRIL 6, 2025

When I wrote Listen or Die back in 2017, we were already seeing how important mobile was becoming in the VoC world. Despite advances in AI and data visualization tools, your team is still not going to want to scroll through trend graphs or drill down into charts on their phones. Your VoC platform must be responsive.

VOC 62

VOC Close the Loop NPS AI 62

PeopleMetrics

APRIL 22, 2025

Over the past 3 months, Ive been revisiting lessons from Listen or Die: 40 Lessons That Turn Customer Feedback into Gold through the lens of AI. From NPS to VoC, AI has transformed how we look at and act on customer experience. AI is reshaping the way we analyze feedback, allowing for faster and deeper insights.

AI 62

AI VOC Text Analytics NPS 62