eglobalis

NOVEMBER 3, 2024

These teams go beyond technical support, engaging in consultative conversations to align IBM’s offerings with each client’s unique operational demands, compliance requirements, and growth objectives. For instance, Hailo , an AI chip pioneer, has integrated advanced technology to streamline customer interactions while preserving a human touch.

CX 494

CX B2B Innovation Sentiment Analysis 494

ECXO

JUNE 11, 2024

A Comprehensive Analysis of AI’s Impact on the Employee Experience by Ricardo Saltz Gulko As we have explored, AI is fundamentally transforming the employee experience, touching every aspect from recruitment and onboarding to learning, development, and day-to-day engagement.

Sentiment Analysis 334

Sentiment Analysis AI Predictive Analytics Machine Learning 334

Uniphore

JANUARY 21, 2022

How can healthcare CX providers ensure that members consistently receive positive, high-quality service while meeting strict compliance and privacy requirements? With conversational artificial intelligence (AI) and automation. Conversational AI and automation can solve many self-service woes. Download the Article.

Healthcare 246

Healthcare Artificial Intelligence CX Compliance 246

Uniphore

NOVEMBER 9, 2021

Contact centers can adapt to a post-pandemic world and be future-ready with conversational AI and automation. Over a year after the onset of the pandemic, contact centers are looking to transform and enrich their operations with conversational AI and Automation technologies.

Contact Center 130

Contact Center AI Compliance Technology 130

CSAT.AI

MAY 31, 2023

The right tools track your service level agreement compliance and evolve your SLAs. Agent Compliance Support with CSAT.AI CSAT.AI, an AI powered app integrated with Zendesk, allows you to go further in tracking your SLA compliance. Generative AI Summaries Automate your ticket summaries with CSAT.AI.

Compliance 85

Compliance Sentiment Analysis AI Customer Relationship 85

ECXO

APRIL 24, 2024

Trust and Security: Large organizations prioritize security and compliance, areas where SAP, Oracle, and Salesforce have demonstrated competence. As we consider the evolving landscape of technology, one final question remains for our contemplation: Will AI significantly enhance software design and human perception in the future?

CX 317

CX B2B Compliance Sales 317

ECXO

JUNE 25, 2024

From automotive components to consumer goods packaging, AI tools are revolutionizing the creative process, reducing development cycles, enabling easy and less costly simulations, and allowing designers to explore novel concepts more efficiently. The use of AI in market analysis goes beyond merely identifying trends.

AI 156

AI Customer Experience Legal Manufacturing 156

PeopleMetrics

FEBRUARY 13, 2025

(In the next blog post, I focus on Lesson 16 in the age of AI and external partners.) And with AI reshaping how we collect, analyze, and act on customer feedback, internal alignment has never been more critical. AI is streamlining this process by automating data extraction and survey triggers. Maybe even more so.

VOC 109

VOC Legal AI Sentiment Analysis 109

Lightico

MARCH 5, 2025

The Persistent Friction Between Compliance, IT, and CX Enterprises have always struggled to balance regulatory compliance, IT development, and customer experience (CX). Traditionally, compliance requirements have introduced friction in CX, resulting in delays, cumbersome customer journeys, and lower satisfaction. The result?

Compliance 52

Compliance CX Customer Experience Healthcare 52

NGDATA

MAY 16, 2024

Community banks face compliance challenges due to regulations and limited resources. AI offers solutions to streamline compliance processes and free up resources for customer-focused activities. Source The post Navigating compliance in community banking: AI brings opportunity appeared first on NGDATA.

Compliance 52

Compliance AI 52

Execs In The Know

AUGUST 5, 2024

Artificial intelligence (AI) is transforming industries with its innovative capabilities, particularly in customer experience (CX). From enhancing personalization to improving service efficiency, AI offers significant benefits. Operational Efficiency: AI automates processes and scales personalization efforts, driving business growth.

AI 97

AI Artificial Intelligence CX VOC 97

Lightico

SEPTEMBER 5, 2024

Despite advances in compliance, automation, and multi-channel capabilities, LOS systems can fall short of delivering their full potential, particularly when it comes to optimizing the front-end customer experience and overall operational efficiency. These are crucial functions, but they only address one side of the lending equation.

AI 98

AI Compliance Non-Profits Technology 98

Ameyo Callversations

APRIL 6, 2022

AI chatbot solutions are leading the way in providing exceptional customer service to businesses worldwide. Close to 79% of global contact centers will invest in AI to improve reach, productivity, and data analytics capabilities over the next few years. which can be streamlined with an AI-powered chatbot. DOWNLOAD NOW.

AI 98

AI Customer Service Compliance Contact Center 98

Ameyo Callversations

APRIL 6, 2022

AI chatbot solutions are leading the way in providing exceptional customer service to businesses worldwide. Close to 79% of global contact centers will invest in AI to improve reach, productivity, and data analytics capabilities over the next few years. which can be streamlined with an AI-powered chatbot. DOWNLOAD NOW.

AI 98

AI Customer Service Compliance Contact Center 98

CommBox

OCTOBER 18, 2023

This transformation is powered by the rapid emergence of conversational AI and generative AI. These cutting-edge AI tools have become invaluable in enhancing customer experiences and streamlining operations, especially in customer service and support.

AI 98

AI Customer Service CX E-commerce 98

ECXO

AUGUST 15, 2023

Gartner predicts that by 2024 60 percent of the data used to develop AI and analytics applications will be synthetically generated. Getting the privacy, security, and compliance aspects right. What Are Some of the Biggest Challenges to Doing This Well? Augmenting the customer profile with synthetic data that is realistic and useful.

Manufacturing 294

Manufacturing Artificial Intelligence Legal Machine Learning 294

Helpt

MAY 31, 2024

We're at a crucial point in AI with all the focus on AI customer support and its impact on customer satisfaction. Both of these companies are using AI in their customer support but the results are starkly different: one is using chatbots to cut costs while the other is using AI to increase productivity and expand the scope of the role.

Customer Satisfaction 98

Customer Satisfaction AI Sentiment Analysis Customer Experience 98

Uniphore

JANUARY 21, 2022

Conversational AI and automation are rapidly modernizing today’s healthcare consumer experience. Using real-time data—including emotion, sentiment and intent analysis—AI-powered systems are substantially shortening and simplifying complex patient and member journeys. In other words, better CX can improve patient retention.

Healthcare 147

Healthcare Net Promoter Score CX Artificial Intelligence 147

Execs In The Know

MARCH 7, 2024

At the heart of this transformation lies the unique relationship between generative AI and big data. As financial institutions (FIs) face greater competition and steeper customer expectations, it’s clear that the convergence of generative AI and big data is not just a trend but a necessary paradigm shift.

AI 111

AI Actionable Insights Innovation Compliance 111

Zendesk

MAY 9, 2023

We are challenged to do more with less, but change can also represent opportunity—and it’s possible now to increase efficiency by leveraging new technologies like artificial intelligence (AI) and generative AI. Zendesk AI is pre-trained and leverages the billions of service interactions we have available to us.

AI 97

AI CX Artificial Intelligence Sentiment Analysis 97

CommBox

JANUARY 18, 2024

Things we knew in 2023: Leveraging AI greatly increases the operational efficiency of your business – impacting everything from customer satisfaction to cost savings. Businesses of all sizes and across all industries need to find the best way to integrate AI technology into their daily business operations. The challenge in 2024?

AI 98

AI Unstructured Data Engineering CRM 98

eglobalis

SEPTEMBER 16, 2024

Technologies such as automation, AI-driven insights, and omnichannel platforms are essential to optimize customer interactions across all touch-points. Globally , integrating a global digital platform with features like multilingual support and region-specific compliance tools will ensure consistency and efficiency across markets.

B2B 329

B2B Customer Experience Touchpoint B2C 329

Callminer

OCTOBER 11, 2018

Kaye Chapman is the Learning & Development Manager at Comm100 , a global provider of AI-powered digital customer conversation software. Fully transparent lead funnels are not only critical to conversions, but also compliance. Kaye Chapman @kayejchapman. Bryan Weinstein @call4health. Sam Fernandez @StudentMatch.

Contact Center 561

Contact Center Non-Profits Compliance Start-ups 561

Ameyo Callversations

JULY 12, 2022

New and improved Artificial Intelligence (AI) techniques are the result of rapid growth in computing abilities that enable machines to learn with least human supervision. Particularly in the healthcare industry that is ripe with so many use cases of AI, there is significant headroom for growth. What is Conversational AI?

Healthcare 98

Healthcare AI Artificial Intelligence Technology 98

Lightico

JULY 2, 2024

The auto finance industry in particular, with its high-volume sales, dealership networks, and a highly securable and movable asset, faces mounting challenges, ranging from stringent compliance requirements enforced by the CFPB to the complexities of loan servicing, strict documentation, and vehicle repossession processes.

Compliance 52

Compliance Finance Data Entry Legal 52

CommBox

DECEMBER 14, 2023

One technological innovation that has emerged as a pivotal player in revolutionizing customer service is Generative AI-powered Chatbots. These AI-powered conversational agents are reshaping the very fabric of how companies engage with their customers.

Customer Satisfaction 98

Customer Satisfaction AI Social Media Customer Loyalty 98

Uniphore

DECEMBER 14, 2021

operations with next-generation conversational AI. Our Playbook for the Transformational BPO details how conversational AI and automation can optimize customer interactions and deliver: Better average handle times (AHT) and first call resolution (FCR) rates. Automated compliance and quality management analysis.

Compliance 130

Compliance AI Technology Technology 130

Uniphore

NOVEMBER 19, 2021

By leveraging the power of conversational AI. In this article, we’ll explore how AI and automation can help organizations across all industries: Automate Collections Outreach Using an intelligent virtual assistant (IVR) powered by conversational AI, collections departments and agencies can automate outreach to delinquent customers.

Compliance 130

Compliance AI Customer Relationship 130

Zendesk

OCTOBER 17, 2022

This digital revolution in manufacturing includes the development of Artificial Intelligence (AI), which involves using technology to automate complex tasks and discovering patterns in the manufacturing processes that can be used to improve workflow. Advantages of AI. Security and compliance. trillion in value by 2025.

Manufacturing 98

Manufacturing AI Artificial Intelligence ML 98

Intercom

OCTOBER 10, 2024

We spoke with Angelo Livanos, Senior Director of Global Support at Lightspeed Commerce , about burning topics in the customer service space right now, like getting stakeholder buy-in for AI, approaches to rolling out the technology, managing change, and keeping a pulse on employee and customer satisfaction.

AI 96

AI Innovation Customer Service Start-ups 96

Uniphore

NOVEMBER 11, 2021

Combining the best in conversational AI and natural language processing (NLP) technologies, U-Analyze combs the entire conversation for rich, relevant data contact centers can use to deliver better outcomes—all in real time. Download Now. The post U-Analyze appeared first on Uniphore.

Contact Center 130

Contact Center Compliance Customer Satisfaction AI 130

ECXO

JULY 26, 2023

AI, automation and machine learning mean solutions are available to meet these expectations – at scale. Data security and compliance should be prioritised to protect sensitive customer information. As we mentioned earlier, customers know the value of their data. They want to be seen as individuals. It’ll be worth it.

Predictive Analytics 296

Predictive Analytics Education Touchpoint CX 296

Uniphore

NOVEMBER 11, 2021

Today, conversational AI is helping businesses capitalize on every customer interaction across every channel. Using conversational AI to automate ACW improves the experience for both your customers and your agents, while driving efficiency and accuracy. Download Now.

Net Promoter Score 130

Net Promoter Score Contact Center Finance NPS 130

SurveySensum

MARCH 10, 2025

It goes beyond just words; it identifies sentiment, intent, and patterns using AI and NLP. Instead, you can leverage AI-powered conversational analytics to listen, understand, and act on customer feedback in real time. Using AI, Conversational Analytics detects whether customer feedback is positive, neutral, or negative.

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

Zendesk

OCTOBER 2, 2023

With the last few years framed by both economic volatility and rapid changes in technology – namely in advancements in AI – priorities are shifting. While digital transformation and systems integration are a constant, customer and employee experience, AI and data security top of mind for IT leaders.

AI 76

AI CX Compliance Technology 76

Uniphore

NOVEMBER 11, 2021

Combining the best in conversational AI and natural language processing (NLP) technologies, U-Analyze combs the entire conversation for rich, relevant data contact centers can use to deliver better outcomes—all in real time.

Contact Center 130

Contact Center Compliance Customer Satisfaction AI 130

CX Network

FEBRUARY 11, 2025

Discover how to innovate your operations with agentic AI in compliance with the EU AI Act

AI 59

AI Compliance Innovation 59